AchingBack
Elite Member
It sounds fishy to me. You should be able to have warranty work done at any Mahindra dealer. They receive reimbursement from corporate.
50 hrs service
- Thread starter theg
- Start date
- Views: 19484
It sounds fishy to me. You should be able to have warranty work done at any Mahindra dealer. They receive reimbursement from corporate.
Glrret
Silver Member
Maybe I'm stuck between two shady dealers, the next closest dealer is 110 miles away. I just wish Mahindra had a direct Corporate customer service department that would respond, instead of using the dealers as a impenetrable shield.
BlackOps
Platinum Member
i agree - sounds freakin weird to me.... That is BS!!!!
MinnesotaEric
Super Member
Wait, Mahindra doesn't offer a national warranty? The warranty is dealer-centric?
If true, don't kiss me on the left side, or the right, but right in the middle.
Glrret
Silver Member
I just spoke to the Mahindra Corporate office about the $400 charge to transfer the warranty and they said that is wrong, that I could take my tractor to any authorized Mahindra dealer for work. They are also going to contact the dealer that wanted the $400 and find out what that is all about.
DavesTractor
Elite Member
The $400 thing sounds like a misunderstanding. There are dealers that will sell an additional extended warranty, maybe they sell such a thing and were quoting you that. But as you have found out, the warranty registration just ties the customer to the tractor as the owner. It will show the selling dealer, but you are not required to use the selling dealer for service. It make sense 99% of the time to go to the selling dealer as you have a relationship with them and they made a little $$ on the initial sale and will tend to go to bat for you on any questionable warranty issue and they will also tend to put you near the head of the line to get the work done quickly. But if they charged you for stuff they didn't do and are not willing to investigate if there tech actually "cheated", then I'd agree to move to another dealer.
BlackOps
Platinum Member
my dealer i bought from was a small town hack joke. that is why i went with the more reputable but more distant dealer from then on.
dickfoster
Elite Member
The message here is to look BEFORE you leap. If they are at all shaky you will likely get an aroma of fish right off. If you do, then move on to greener pastures.
To my knowledge, Mahindra's warranty is not dealer-specific. We have performed warranty work for machines that we did not originally sell.
As far as breaking down the bill, $90-110/hr for labor should be expected; Parts are what they are; And pickup and delivery expense is generally calculated based on mileage - usually $3-4 per loaded mile. Depending on what is done, service bills of $500-1000 are not uncommon.
I hope you are able to resolve whatever issues you are having with your dealer
As far as breaking down the bill, $90-110/hr for labor should be expected; Parts are what they are; And pickup and delivery expense is generally calculated based on mileage - usually $3-4 per loaded mile. Depending on what is done, service bills of $500-1000 are not uncommon.
I hope you are able to resolve whatever issues you are having with your dealer
beowulf
Veteran Member
- Joined
- Dec 31, 2003
- Messages
- 1,316
- Location
- Central California Foothills
- Tractor
- Kubota L3410 HST, J Deere riding mower
I agree with Billrog, DIY does not always result in a huge savings.
I had a dealer do the first service. I forget how much they charged but I think it was under $400 but not by much. And they came to my place which is about 35 miles from the local dealer. That service did, however, also included a fuel filter change and included greasing all zerks on tractor and FEL, and they took away all the used oils. And I was there so got to ask a lot of questions.
Anyway, I recently serviced everything myself and with the cost of the hydraulic oil (for transmission and front axle) and engine oil, and two hydraulic filters, an oil filter, and both air filters, it came to about $360 in supplies alone, not including the radiator flush and antifreeze or grease. For my tractor, those things are not cheap. And of course, I made a bit of a mess with the grease gun, there was some frustration at times, and then I had to take all that used oil to a recycling center.
I was glad I did it myself as that way I become more and more familiar with the tractor and always learn something, and it gets easier each time. But if I did not want to do it, I would think $450 would not have been unfair to charge for all that I did - and remember, they came to me so I avoided taking the tractor all the way to town.
I had a dealer do the first service. I forget how much they charged but I think it was under $400 but not by much. And they came to my place which is about 35 miles from the local dealer. That service did, however, also included a fuel filter change and included greasing all zerks on tractor and FEL, and they took away all the used oils. And I was there so got to ask a lot of questions.
Anyway, I recently serviced everything myself and with the cost of the hydraulic oil (for transmission and front axle) and engine oil, and two hydraulic filters, an oil filter, and both air filters, it came to about $360 in supplies alone, not including the radiator flush and antifreeze or grease. For my tractor, those things are not cheap. And of course, I made a bit of a mess with the grease gun, there was some frustration at times, and then I had to take all that used oil to a recycling center.
I was glad I did it myself as that way I become more and more familiar with the tractor and always learn something, and it gets easier each time. But if I did not want to do it, I would think $450 would not have been unfair to charge for all that I did - and remember, they came to me so I avoided taking the tractor all the way to town.
BlackOps
Platinum Member
wish my guys came to me - you are very lucky indeed. As stated before - i am very pleased at the new mahindra dealer i found. better than the incompetent that sold me my max 25. I also wish mahindra took more responsibility instead of the businesses. I also seem to see a weird pattern here - though a small pattern, of incompetent - small-time local yokels selling a tractor here and there and know very little and have terrible tech/service help too. also lack decent facilities. Go figure. That is the downside of mahindra.
Dave's Tractor is truly an exception. i live half way across the country and he was there both phone and email to answer a few questions when i bought it that the manual was sketchy on and the dealer i bought it from just had NO CLUE!
Dave's Tractor is truly an exception. i live half way across the country and he was there both phone and email to answer a few questions when i bought it that the manual was sketchy on and the dealer i bought it from just had NO CLUE!
DavesTractor
Elite Member
Thanks BlackOps!
Clearly the overall quality of Mahindra dealerships nationwide is improving. But we still have some weak areas, or in some cases new dealers that are just getting up to speed. In the west at least, most of the Mahindra mom and pop dealerships that sell a dozen tractors a year have either grown and prospered to become "proper" or have quit selling Mahindra (by either their choice or Mahindra's choice) and the line was moved to a better dealer that does some volume and supports customers properly.
Clearly the overall quality of Mahindra dealerships nationwide is improving. But we still have some weak areas, or in some cases new dealers that are just getting up to speed. In the west at least, most of the Mahindra mom and pop dealerships that sell a dozen tractors a year have either grown and prospered to become "proper" or have quit selling Mahindra (by either their choice or Mahindra's choice) and the line was moved to a better dealer that does some volume and supports customers properly.
BlackOps
Platinum Member
not knocking mom and pop operations. i was implying the tiny doing it for a buck make a sale place that really does not want to grow or learn or care about what they ultimately sell. too big of dealers can have issues too as the orange dealer less than 4 miles away from me shows/proves. that is a nightmare place that is totally full of hubris and could care less about a sale or anything.
Glrret
Silver Member
I hope Mahindra is paying close attention to the dealer I got my tractor from, because they a falling short of the mark. I have found another dealer that is going to take over my services and maintenance, he really seems to know his way around a tractor better that the one I bought it from.
BlackOps
Platinum Member
as stated before - ditto.
mike35549
Bronze Member
My dealer quoted me $600 for a 50 Hour on my 2538, that is to change oil and filter, hydraulic fluid and filter, both air filters, fuel filters, front diff fluid check toque on wheel bolts and basically look everything over. The cost for me to buy the filters from them was $300 then I would have to buy the fluid which would be anywhere from $100 - $200 I figure depending on what I bought. So $400 - $500 to do it myself. That seems really high to me but never had one done before so maybe that is going rate for this stuff.
Glrret
Silver Member
I'm not trying to take business away from the dealers, but you can get your filters online a lot cheaper Here is a LINK $179.00 to include air filters for your 2538, here LINK you can get your fluid filters for $120.09
I have a spare set of filters on hand in the event I can't get to my dealer or I can't wait for them to get it done.... I don't run Mahindra motor oil in mine, I only run synthetic made for diesels.
I have a spare set of filters on hand in the event I can't get to my dealer or I can't wait for them to get it done.... I don't run Mahindra motor oil in mine, I only run synthetic made for diesels.
D
Deleted member 314313
Guest
Hmm. Warranty transfer charges? Thought normal warranties are with the Mahindra Corp. not a specific Dealer warranty. What would happen if the dealer goes out of business? Something smells. Charging and collecting for services which were not done is considered fraud/theft around here. Thank you for your Service.
Glrret
Silver Member
The warranty transfer charge didn't happen. I ended up going to a different dealer and there was no fee to have warranty work done.
mike35549
Bronze Member
Does the 2538 have a HST filter and a hydraulic filter or are these the same filter.
