I had the same problem on my CT2540. The constant power pin in the connector that is located right under the step gets corroded and basically melts away. Dealer replaced it when it was under warranty. Came back in less than six months. The location and orientation of the connector allows water to fill and it gets destroyed quickly. My solution was disconnecting that wire from both ends of the connector and hard wiring them together. I haven’t had a problem for the two years since I did that.