Deere not so much

[pudner123]

I have owned a few brands and Deere is a nightmare. Purchased a new x570 18 months ago and was told commercial users got priority for service. My mower has been in shop three times since purchased. Twice for steering problems. I followed up after three days and parts were not ordered. I checked again yesterday and parts not there yet. I'm 70 years and getting tired. I financed with John Deere financing and I am walking away. Don't care about my credit rating at this age. Buyer beware.

 

[Torvy]

When they say "commercial", what they mean is those with million$ in JD equipment.

Maybe if you had a fleet of 25+ lawn tractors, you would get their attention.

My $30k+ in equipment couldn't even get them to speak to me on their lot.

To be fair, there may be a few independent JD dealers out there who care about individuals. Many of them are part of large dealership groups. They expect to get sales based on an outdated reputation.

 

[RandyT]

I don't know how to explain this without being offensive. You are a priority 3 customer. Any shop regardless of brand that has a substantial customer base will classify you as a priority 3 customer.

Any dealer will work on their commercial customers and products they sold first. They worst is priority 5 which is consumer product purchased from a box store. Will not get touched during the busy season. And may not even get repaired over the winter

 

[CloverKnollFarms]

I had a small leak on my Hustler X-One drive unit years ago, under warranty... Dealer said it would be months. So, I did it myself. Turned out to be a couple loose bolts on the Parker unit. Warranty is such a fluid term. Yes they will fix it, but when? Not when you want them to. Or need them to.

 

[CH4Ohio]

It doesn't matter that you're 70. Your credit score still affects a lot of stuff and can cost you money in lots of ways. Handle the problem. There's lots of options besides defaulting on a loan.

 

[dodge man]

If it’s a JD dealer that also sells ag equipment I understand the situation. The guy with a million dollar piece of equipment is going to get put ahead of you. That doesn’t make it fair though. They should give loaner so you have a way to cut the grass.

 

[tradosaurus]

I have owned a few brands and Deere is a nightmare. Purchased a new x570 18 months ago and was told commercial users got priority for service. My mower has been in shop three times since purchased. Twice for steering problems. I followed up after three days and parts were not ordered. I checked again yesterday and parts not there yet. I'm 70 years and getting tired. I financed with John Deere financing and I am walking away. Don't care about my credit rating at this age. Buyer beware.

Have you checked lemon law in your state?
Be thankful you didn't pay cash for it. Ask the dealer if they will suspend payments until your mowers becomes usable.

 

[tradosaurus]

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[aesanders]

I have owned a few brands and Deere is a nightmare. Purchased a new x570 18 months ago and was told commercial users got priority for service. My mower has been in shop three times since purchased. Twice for steering problems. I followed up after three days and parts were not ordered. I checked again yesterday and parts not there yet. I'm 70 years and getting tired. I financed with John Deere financing and I am walking away. Don't care about my credit rating at this age. Buyer beware.

Did you say 3 days, and then 1 more? This is there busy season, with both ag and lawn equipment. I’d be a little more patient.

My grandfather always told me you have to have two mowers. 1 to use while the other was in the shop.

 

[MMC]

It doesn't matter that you're 70. Your credit score still affects a lot of stuff and can cost you money in lots of ways. Handle the problem. There's lots of options besides defaulting on a loan.

I know you may be angry, but like CH4Ohio says, there are other consequences to lowering your credit score. It may affect your insurance premiums - not saying I agree with that, but understand some companies are linking credit history and premiums.