Everything Attachments

[lilranch2001]

I agree with others, you seem to have a restriction somewhere, your analysis of the problem is faulty, smaller cylinders, less fluid to move, faster the reaction.

 

[lilranch2001]

This is one of the worst companies I have ever worked with.

I ordered a piece of equipment and the person on the phone berated me that i MUST have a dock for the equipment. I assured him I DID have a dock and a forklift so that is not a problem. He on the other hand told me that he did not believe me and that I had to pick the equipment up at the trucking facility near me.

So now we're arguing the point that I did or did not have a back dock. I said pull up the address on google maps and see the dock for yourself.

He hung up on me then CANCELLED my order.

What's wrong with the people?

Sounds like the opposite of any communication I have had with any of my EA contacts....
But them maybe I am a much nice feller to deal with than you are.....
:laughing:

 

[houser52]

Over the last few years I have bought 2 grapples, post hole auger, a spare auger bit and a dual hay spear for round bales from EA. I had to wait for the grapples to be built but the wait time seems insignificant now. The augers and hay spear were in stock so no waiting. I went and picked those up the same day that I called.

Every communication with EA that I have had has been professional and honest. The equipment has worked great and has held up as advertised.

 

[/pine]

AFAIK most grapples come with restricted orifice fittings/adapters or are recommended for most applications...

They can be removed, replaced with larger holes or they can be drilled out (be careful of metal flakes)

 

[Doofy]

My advise would be to contact EA for the solution. It could be as simple as removing the restrictions.

 

[EverythingAttachments]

This is one of the worst companies I have ever worked with.

I ordered a piece of equipment and the person on the phone berated me that i MUST have a dock for the equipment. I assured him I DID have a dock and a forklift so that is not a problem. He on the other hand told me that he did not believe me and that I had to pick the equipment up at the trucking facility near me.

So now we're arguing the point that I did or did not have a back dock. I said pull up the address on google maps and see the dock for yourself.

He hung up on me then CANCELLED my order.

What's wrong with the people?

Is it me, or are we revisiting 2017/Page 101/ Reply #1105 again? Link.. https://www.tractorbynet.com/forums/attachments/165292-everythingattachments-com-101.html

I'm sure there are more ridiculous rants prior to that one, but thanks for contributing.
Travis

 

[EverythingAttachments]

I am disappointed with my new wicked dual lid grapple. This is my second grapple. Last year I foolishly sold my Kubota L6060 with the Titan grapple I had with it. So two months ago I ordered the exact same L6060, but this time I decided to wait for the wicked grapple from Everything Attachments. I am shocked at how painfully slow this thing is. The titan grapple that I bought was also a dual lid, weighed 650 lbs, and it blew this wicked grapple away in performance. The Titan grapple was so fast. I could pick and pluck and prune and quickly snag things. Speed of the lids is critical in getting work done properly. I will post a video this week of the wicked grapple and how it takes forever to close the lids. Absolutely painful. I wish I had my old Titan grapple back, which also oddly cost 800 dollars less and was delivered in less than a week. Grappling is my favorite thing to do with the tractor, and also the work that I have the most of.

I am not sure why it is so slow. I think its because the cylinders on each lid are small compared to the Titan grapple. I just found a picture of my Titan grapple carrying a stump and you can see how large the cylinders are. This made that grapple open and close very fast. Why would this Wicked grapple have an underpowered cylinder that can't deliver the fluids quickly enough to the lids?

View attachment 625463

Sounds like something is going on here concerning flow restriction. Best I can tell by research with the limited customer details given, you have the 66" Compact Wicked Grapple, which we've sold more of over the years than any other.
If you give me a call tomorrow, we'll certainly be glad to help you get to the bottom of this.
Travis

 

[lilranch2001]

Is it me, or are we revisiting 2017/Page 101/ Reply #1105 again? Link.. https://www.tractorbynet.com/forums/attachments/165292-everythingattachments-com-101.html

I'm sure there are more ridiculous rants prior to that one, but thanks for contributing.
Travis

Wow Travis....
I did not recall that rant of Cats, thanks for bringing it up, does look like he is a "NEVER EA'r"

 

[SirMaxwell]

Actually, in a better world your salary would be tied to the value that you bring to the business.

- Yep. And tied to percent of gross.

A business does not owe you a living.

- Agreed.

If you don't like your situation, you can change it.

- Typical naive statement. Look after number one, don't consider the overall effect. Greed.

If you have a better idea of how to run things, start your own business.

- See above.

Apologies to OP and viewers.

OT- I am a fan of EA, use their products almost every single day. Am satisfied with all aspects from their upfront information, customer interaction and service, to the quality of the product, through shipping, and ability of the product to perform, and perform over time. Thank you EA, and thank you for adding funds to TBN. My favorite web destination.

Max

 

[goeduck]

I am disappointed with my new wicked dual lid grapple. This is my second grapple. Last year I foolishly sold my Kubota L6060 with the Titan grapple I had with it. So two months ago I ordered the exact same L6060, but this time I decided to wait for the wicked grapple from Everything Attachments. I am shocked at how painfully slow this thing is. The titan grapple that I bought was also a dual lid, weighed 650 lbs, and it blew this wicked grapple away in performance. The Titan grapple was so fast. I could pick and pluck and prune and quickly snag things. Speed of the lids is critical in getting work done properly. I will post a video this week of the wicked grapple and how it takes forever to close the lids. Absolutely painful. I wish I had my old Titan grapple back, which also oddly cost 800 dollars less and was delivered in less than a week. Grappling is my favorite thing to do with the tractor, and also the work that I have the most of.

I am not sure why it is so slow. I think its because the cylinders on each lid are small compared to the Titan grapple. I just found a picture of my Titan grapple carrying a stump and you can see how large the cylinders are. This made that grapple open and close very fast. Why would this Wicked grapple have an underpowered cylinder that can't deliver the fluids quickly enough to the lids?

View attachment 625463

Aside from speed, which I agree is related to hydraulic flow, is there anything that you could not do with the Titan Grapple that you can do with the EA Grapple? Or vice versa?

 

[Cat_Driver]

Is it me, or are we revisiting 2017/Page 101/ Reply #1105 again? Link.. https://www.tractorbynet.com/forums/attachments/165292-everythingattachments-com-101.html

I'm sure there are more ridiculous rants prior to that one, but thanks for contributing.
Travis

YES it's 100% you. The two post have N-O-T-H-I-N-G to do with one another.

Try re-reading the post. It clrarly states " I ORDERED" and then clearly states the peropn on the phone 'ARGUED" with me on if I did or did not have a LOADING DOCK.

Here's my proof that your employee Jerry was the one who gave me the worlds worst customer service. Proof I ordered the item and then a cancellation from Jerry "BECAUSE I DIDN'T HAVE A LOADING DOCK" which I clearly do and can prove that through google earth.

SO rather than question ME how about you pull Jerry on the carpet and ask him why he lost your company over $2,000 in sales because he thought he knew more than a customer.

Bottom like lousy customer service.

 

[EverythingAttachments]

YES it's 100% you. The two post have N-O-T-H-I-N-G to do with one another.

Try re-reading the post. It clrarly states " I ORDERED" and then clearly states the peropn on the phone 'ARGUED" with me on if I did or did not have a LOADING DOCK.

Here's my proof that your employee Jerry was the one who gave me the worlds worst customer service. Proof I ordered the item and then a cancellation from Jerry "BECAUSE I DIDN'T HAVE A LOADING DOCK" which I clearly do and can prove that through google earth.

SO rather than question ME how about you pull Jerry on the carpet and ask him why he lost your company over $2,000 in sales because he thought he knew more than a customer.

Bottom like lousy customer service.



View attachment 625664

Jerry generally does not talk to customers about shipping. I'm guessing it was Rick and I can't personally say what was or was not discussed, but I'll look into it.
One thing I see is that no business name was entered.
Another requirement is for the business to be staffed during business hours.
A "loading dock" isn't a requirement if the customer has other means of offloading.

Thanks for being civil about it.
I do apologize for the inconvenience. You're welcome to contact me directly if you are interested in future items.
Travis

 

[fried1765]

Jerry generally does not talk to customers about shipping. I'm guessing it was Rick and I can't personally say what was or was not discussed, but I'll look into it.
One thing I see is that no business name was entered.
Another requirement is for the business to be staffed during business hours.
A "loading dock" isn't a requirement if the customer has other means of offloading.

Thanks for being civil about it.
I do apologize for the inconvenience. You're welcome to contact me directly if you are interested in future items.
Travis

"A loading dock isn't a requirement, if the customer has other means of offloading"
Really????
I was told that items cannot be delivered directly to me.
I mentioned that I could offload with my Kubota L48.
Nope!
Can't do!
Something changed in the past month or two??

 

[LouNY]

Many freight companies have their own requirements, they even consider farms to be the same as residences and have a surcharge to deliver to them.
But they will deliver to a business address with no surcharges , never made sense to me they would deliver to a place just a couple of miles from me with no surcharges that has no loading dock and not much of a forklift but not to the farm with forks and people ready to go.

 

[fried1765]

Many freight companies have their own requirements, they even consider farms to be the same as residences and have a surcharge to deliver to them.
But they will deliver to a business address with no surcharges , never made sense to me they would deliver to a place just a couple of miles from me with no surcharges that has no loading dock and not much of a forklift but not to the farm with forks and people ready to go.

Good point!
I recently bought forks from EA.
Had to be shipped to a business (friend), that inconveniently for me, was 8 miles away.
Business has no loading dock, and no way to unload. I then had to winch the pallet onto my trailer.
All deliveries in this area come with lift gate anyway.

Delivery to the business was in a convoluted business complex.
Could have instead been unloaded right on the street in front of my property.
Absolutely no maneuvering necessary for the driver.
Much quicker,..... right on his straight through route!
I could have unloaded it.

 

[buckeyefarmer]

Main reason I never ordered. I’ve forked many things off of trucks at my residence. Don’t know why I can’t with EA.

 

[EverythingAttachments]

Full blown staffed commercial business, staffed during business hours so a 53' semi can show up, unannounced, be unloaded, and leave. Not a home business, farm, ranch, jobsite or otherwise unstaffed location. I'm not sure why this is so difficult to understand. Will someone please call me tomorrow? Anyone? PLEASE???? 828-464-1200 and ask for Travis. Maybe I can explain more clearly on the phone than our outlined explanation here on the website, which has been the same for YEARS: EverythingAttachments.com has a huge free shipping zone!!

 

[EverythingAttachments]

If someone will call me, I will be glad to clearly explain. Maybe the person can translate and give a different point of view. It's very simple, actually, and I'm glad to talk to TBN members, even if you're not ordering. Travis

 

[lilranch2001]

Driving 8 miles is an inconvenience???
dang, my daughter and grand kids must inconvenience me all the time then!

 

[jgedmond]

On a happier note, I got my Wicked Grapple today after free shipping and over 3 weeks early. :thumbsup: I gladly took the trailer to the FedEx depot after dropping off a load of (s)crap at the local dump, picking up the wife's prescription and stopping at the Kioti dealer. We live 40 - 50 miles from any good sized towns and always multi-task our errands.

Got it home, dumped the bucket and had it hooked up and running in less than 30 minutes. The only issue was that the "wrong" coupling were installed. I changed my coupling request twice due to getting a new tractor. Apparently, the second change did not get communicated to the shop guys. I would not like to tussle with whoever put that quick connect on - it took all I had to get it off!