Covered by warranty?

RaydaKub · Jan 12, 2013

kw22614 said:
I will take this up with them 1st thing Mon. Believe me, I won't be carrying it to them either. I'm not gonna be without my machine for another week - they'll have to send their service truck here to make it right.

I would print out a copy of the 2 pictures you showed us. A whole lot easier to make the case when you have documented the problem. Good luck!

kw22614 · Jan 12, 2013

RaydaKub said:
I would print out a copy of the 2 pictures you showed us. A whole lot easier to make the case when you have documented the problem. Good luck!

Thanks Ray already burned them, but I'm hopeing to take care of this over the phone. In doing a little more investigation (ie; laying on my back under the BX) the steering cylider has a few deep scratches right in the front and a suspiciously new looking paint job. There are no significant scracthes anywhere else - not even the fel bucket! When I dropped the bx off 2 Weds ago the guy there even mentioned how new and unused/scratch free it looked.
I know it's not worth it but I got no sleep last night because of this, and I'm still so worked up probably won't get any again tonight.

orezok · Jan 12, 2013

kw22614 said:
I just hate being told one thing and then finding out it's something else. It's not the oil - it's the priciple! :muttering:

It could be that either the dealer or you were not parked of a level surface when the level was checked. Either of you could be wrong.

kw22614 · Jan 12, 2013

orezok said:
It could be that either the dealer or you were not parked of a level surface when the level was checked. Either of you could be wrong.

In my garage with engineered poured floor??? The dealer has a shop with poured floor, even if it's not perfectly level still to be almost 3/4 qt low,
c'mon who are you a dealer??? Get real!

case245 · Jan 13, 2013

i have 2012 7040sud all my grease boots are cracked my salesman told me thats normal the quick attach doesnt latch right the fel doest lift like it should i was thinking of trading it in on a new holland or case all they are tell me is to trade up to a m8540 thats 45k

kw22614 · Jan 13, 2013

The before and after pics don't lie. These boots don't age 4-5 yrs in a week! You buy brand new, you have expectations of what 'new' is supposed to be; if they don't meet your expectations - don't buy. Same should be when you need replacement parts on new - the parts should be new as well, but I didn't get that choice, I seemed to have just gotten lied to.
I think the most 'wear' boots get is from outside in the sun and elements (unless you drive through deep mud/snow ,or scrape on rocks and such), or the rubber just gets old and it's moisture dissipates. In my opinion, this should not be the case on any 2012 model. I don't know what the drying out and cracking rate is on rubber boots but it certainly should be more than a year and most certainly more than 1 week!

yelbike · Jan 13, 2013

kw22614 said:
In my garage with engineered poured floor??? The dealer has a shop with poured floor, even if it's not perfectly level still to be almost 3/4 qt low,
c'mon who are you a dealer??? Get real!

Slow down, I realize you are angry at the situation and are lacking sleep. Orezok was just trying to help!

Remember what others have said, you'll get it straighten out and won't see your dealer for four more years. Don't make a mountain out of a mole hill. I the grand scheme of thing it's not a huge deal, I know of guy with a busted transfer case with less 6 months from new.

Hang in there, things will look up Monday!

RaydaKub · Jan 13, 2013

Agreed completely. And I know you're po'ed, as most of us would be. But I would approach this very nicely at the outset to give them a chance to make it right w/o any fireworks. Just a suggestion.

orezok · Jan 13, 2013

kw22614 said:
In my garage with engineered poured floor??? The dealer has a shop with poured floor, even if it's not perfectly level still to be almost 3/4 qt low,
c'mon who are you a dealer??? Get real!

WOW! Seems like someone buys their underwear 2 sizes to small...

kw22614 · Jan 13, 2013

orezok, I do owe you an apology. As soon as I posted my reply to you I felt terrible.
I know you were just trying to help and maybe just throw a little cold water on me to cool me down, which admittedly the older I get the more I need.
I also know this isn't a really big deal, and will get righted. I just hate to be in these situations and it seems they occur, these days, way to frequently.
Again, I'm sorry , I didn't mean to take out my frustration on you. :sorry:

kw22614 · Jan 13, 2013

Thanks yelbike & Ray - y'all are right.

yelbike · Jan 13, 2013

All good!
Let us know what happens tomorrow!

orezok · Jan 13, 2013

kw22614 said:
orezok, I do owe you an apology. As soon as I posted my reply to you I felt terrible.
I know you were just trying to help and maybe just throw a little cold water on me to cool me down, which admittedly the older I get the more I need.
I also know this isn't a really big deal, and will get righted. I just hate to be in these situations and it seems they occur, these days, way to frequently.
Again, I'm sorry , I didn't mean to take out my frustration on you. :sorry:

No harm, no foul. i was just trying to point out that if the axle was not level when checked, a wrong reading would occur.

kw22614 · Jan 14, 2013

Well, just got off the phone with my dealer and he said he remembers my boot looking old and cracked when I brought it in. Everyone here saw the before pic and knows the truth. Anyway, I told him I have pics of before and after and I'd show it to him. He said no need immediately and said he'd already(?) ordered new ball joint boots. Told him they forgot to check and top off the front axle too and asked for a qt of superudt2, and I'd do it, again he said no prob - and there was no need for me to go thru the trouble of hauling her back in, they'd send out the service truck when the parts come in maybe tomorrow or Wed. I feel better, but I'm not counting my chickens yet. Will see how this goes....
Just seems like an awful long way around the barn to get the job done right, when it would have been so much easier at first.
Will post the final outcome in a day or 2. Thanks for eveyone's support and well wishes.

roposetoast:

JOHNTHOMAS · Jan 14, 2013

Right or wrong, some times the owner/manager doesn't check all work performed at their dealership. If a customer brings an issue to their attention and it's resolved then I feel OK with the dealership. If the manager/owner starts giving all the reasons they probably didn't make a mistake......well, I feel totally different. Give the guy a chance to fulfill his latest promise and then decide.

yelbike · Jan 14, 2013

JOHNTHOMAS said:
Right or wrong, some times the owner/manager doesn't check all work performed at their dealership. If a customer brings an issue to their attention and it's resolved then I feel OK with the dealership. If the manager/owner starts giving all the reasons they probably didn't make a mistake......well, I feel totally different. Give the guy a chance to fulfill his latest promise and then decide.

Your absolutely correct! Everyone makes mistakes, it's what you do about it that makes the difference!

kw22614 · Jan 17, 2013

Dealer's service manager called and scheduled mobile tech here for Monday am.
Said they'd replace entire tie-rods(easier to replace than having to split the ball joints to just do boots), and will remember to bring me a qt of sudt for the front axle.
Looks like they're on the right track. Will see on Mon.

yelbike · Jan 17, 2013

Awesome!

kw22614 · Jan 21, 2013

Mobile tech got here right on time. Changed out the tie-rods, adjusted the front wheels tow-in and was done in about a half hour's time. Remembered my qt of sudt. All back to normal. Like some of you have said before, everyone makes mistakes it just matters what they do to fix 'em.
They acted appropriately. Thanks to all for your support and well wishes. KW