Pretty disapointed right now....

[DMF]

In an effort to take advantage of AGCO's 0% financing and hoping to upgrade to a larger tractor I decided to visit my local Massey Dealer. My wife and I took a day off from work (Monday, 7/28) to talk with him. I speced out what I was looking for:
1552, cab model, rear hydraulics, Dyna QPS transmission, and ag tires. Front end loader with the 72 HD bucket with skid steer type quick release. I also included a model 1580 backhoe for it as well.
This was the dealer that I had bought my 1433v from and I proceeded to tell him all the details of it for trading purposes. He knows my tractor is well cared-for but of course he wanted to see it in person as well. He told me he would contact me later in the week.
I also contacted another dealer in CT via their on-line form with the same request for quote and info on my trade including photos.
Well, it's been 2 weeks now and neither one has contacted me! We are talking about approx. $40K +/- tractor and they won't even get back to me? I have a good mind to write a letter to AGCO but I doubt it would do any good...

Well, there is a NH dealer as well as a Kubota dealer two towns away and a Mahindra dealer in the same town as my Massey dealer...maybe it's time to visit them?

 

[WilliamBos]

In an effort to take advantage of AGCO's 0% financing and hoping to upgrade to a larger tractor I decided to visit my local Massey Dealer. My wife and I took a day off from work (Monday, 7/28) to talk with him. I speced out what I was looking for:
1552, cab model, rear hydraulics, Dyna QPS transmission, and ag tires. Front end loader with the 72 HD bucket with skid steer type quick release. I also included a model 1580 backhoe for it as well.
This was the dealer that I had bought my 1433v from and I proceeded to tell him all the details of it for trading purposes. He knows my tractor is well cared-for but of course he wanted to see it in person as well. He told me he would contact me later in the week.
I also contacted another dealer in CT via their on-line form with the same request for quote and info on my trade including photos.
Well, it's been 2 weeks now and neither one has contacted me! We are talking about approx. $40K +/- tractor and they won't even get back to me? I have a good mind to write a letter to AGCO but I doubt it would do any good...

Well, there is a NH dealer as well as a Kubota dealer two towns away and a Mahindra dealer in the same town as my Massey dealer...maybe it's time to visit them?

A phone call to AGCO will open eyes. We had some problems with our dealer on our 1523 purchase, a phone call to AGCO requesting help is all it took. We are now satisfied, but that dealer wilL NEVER see a penny of our money EVER again. We will use another dealer.

You can either ask for the PR lady, or the Territory rep.

Don't be afraid to give th dealers names. With the economy the way it is, AGCO will want you money for sure.


Good luck, and keep us posted.

Will

 

[slewisma]

In an effort to take advantage of AGCO's 0% financing and hoping to upgrade to a larger tractor I decided to visit my local Massey Dealer. My wife and I took a day off from work (Monday, 7/28) to talk with him. I speced out what I was looking for:
1552, cab model, rear hydraulics, Dyna QPS transmission, and ag tires. Front end loader with the 72 HD bucket with skid steer type quick release. I also included a model 1580 backhoe for it as well.
This was the dealer that I had bought my 1433v from and I proceeded to tell him all the details of it for trading purposes. He knows my tractor is well cared-for but of course he wanted to see it in person as well. He told me he would contact me later in the week.
I also contacted another dealer in CT via their on-line form with the same request for quote and info on my trade including photos.
Well, it's been 2 weeks now and neither one has contacted me! We are talking about approx. $40K +/- tractor and they won't even get back to me? I have a good mind to write a letter to AGCO but I doubt it would do any good...

Well, there is a NH dealer as well as a Kubota dealer two towns away and a Mahindra dealer in the same town as my Massey dealer...maybe it's time to visit them?

I ended up with my Kubota partly because the local Deere dealer never followed up with the quote he promised me. I can't imagine having so much business that one could simply let ready buyers buy elsewhere for lack of follow-up but I guess that is how it is for some of them.

As for Massey, the dealer just wasn't close enough to me to make it a viable choice.

I'd call Massey. The dealer may not care if they lost your business but Massey will care if you're headed to another brand as a result.

 

[Wobblin-Goblin]

Is the CT dealer "Big Boy's Toys" in Pomfret?

If so, they are good people, I bought my 1540 off them last fall and would recommend them to anyone.

 

[plowking]

My Massey dealer has been good,they have one of their dealers on here as a member. My dealer is in Northwood, NH,but they have other locations. I traded up to a machine in stock,traded in a machine that had more hours then comparable models in their used stock. Is the machine you want available or have to be ordered ,along with the accessories? I hope you have better luck with other dealers. plowking

 

[HarryVanderpool]

Dmf, This is all posturing.
They are not contacting you because that would put them in the "downer" position.
They want you to come crawling and begging them.
"Oh, we're sorry. we just can't give you much on that trade. And Agco just raised prices, and......."
Guess what? You are the boss, as it is your name that signs the check.
Put your steel toed cowboy boots on, take 20 steps back and give them a running kick to the groin, next time you call them.
"O.K. its been two friggin weeks; Do you want my business or not?"
Thats another reason that I dont like their fake 0% interest offer. It is just another set-up for a skrewin.
By the way, I recieved an additional $750.00 discount for cash. So much for "free" money
Start over, and let them know that you are serious and mean business. Any
Goofyness, just turn your back and walk.
This is how I ended up with my tractor. I really was turned off at the JD salesmen. So, they lost a sale, and I am VERY HAPPY WITH MY NEW MF 1540!

 

[flynmoose]

Not that it is any consolation but I was in the reverse situation and Massey won my business.

Kubota - no models in stock, no prediction of when, and they weren't interested in locating one for me. Indicated that I would be interested in purchasing ASAP if they could locate one - never a call . . .

JD - average follow through, horrible pricing (we even have an affinity program discount but not on MY model). When they lost the sale, they wanted to know if price would have made a differenece but that was too late . . .

Massey - great follow-thru. Call-backs were friendly but not high pressure. Always called back to answer questions. (Only fault was they were not very good at selling against the competition - I asked them to convince me why I should buy Red and he had to "research it and call me back". I knew the answers from much reading here at TBN but I wanted to see what he would tell me. He did call back but it was a fairly weak arguement.) Service sold me totally. Family business just down the road and always willing to talk.

Harry - nice work on the cash deal. My dealer was having none of it - even when I walked to go buy Orange (see above on why I own Red). His prices were his prices and losing business to a competitor wasn't going to change them.

 

[CinderSchnauzer]

Sounds like earlier this year. I'm ready to upgrade my 2005 Silverado, so I go to the store where I usually deal, talk to "my guy" who seems distracted and too busy to bother and proceeds to give the the run around with the numbers for about 3 weeks. Last time we talked, I tell him he's still to high and he's going to get back to me no later than Saturday.

No call by Monday, so I go to one of the local GMC stores. They don't have exactly what I want so we do a Vehicle Locate Search and find two. Head over to the Sales Managers office and to shorten the story, I say "I'll give you $XXX - you give me the truck" Sales Manager fiddles with computer for about 30 seconds says"OK" Aside from wondering if I should have gone a bit lower, the deal is done in less than 2 hours.

"My Guy" phones me up about 6 weeks later - "Think I've got something of interest for you" Drove over to show him my new Sierra and have a little chat regarding customer relations.

Neeless to say, a couple of months later when time to upgrade DW's car - I had his full attention.

 

[DMF]

Is the CT dealer "Big Boy's Toys" in Pomfret?

If so, they are good people, I bought my 1540 off them last fall and would recommend them to anyone.

Yup, it was Big Boy's Toys...no reply. The other dealer is Devon Lane in Belchertown; no reply from them either...

 

[jaybrad]

Not that it is any consolation but I was in the reverse situation and Massey won my business.

Mine was a very similar story. Most of my neighbors have orange tractors, so I went to the Kubota dealer (who also sells JD) and got a salesman who clearly couldn't have cared less about my business. Maybe it was the fact that my son and I rode there on a motorcycle (Harley Electra Glide), but whatever the reason, it was not a good experience. This is also the same dealer where I bought my last tractor (JD 755) granted, that was ~ 20 years ago.

I talked with one of my Kubota owning friends who convinced me to go back and give them another chance with a different salesman, so I did. The second guy was nice enough, but he was the big tractor sales guy and really did not know much about the smaller tractors (I was looking at a BX 24 or the JD 2305).

So I left pretty discouraged and came back to TBN to do a lot more reading. That's when I learned about the GC2310, which had not even been on my radar screen up until that point.

I made a couple of calls and found two very friendly Massey dealers. I went to the one closest to me (only 35 miles away - the other is about 55 miles away), had a great conversation with a helpful salesman, and we closed the deal. It was delivered 3 days later and I have congratulated myself on many occasions because this has been the perfect tractor for us.

There was another Massey dealer who is < 20 miles from here, but they had very little information, nothing in stock, quoted outrageous prices, and I came away wondering why they even bother to call themselves a Massey dealer.

As for the 0% vs cash, every dealer I talked with said that they get their money so quickly that there was little incentive for them to offer much of a discount. About the best they would do was a few hundred bucks. For that minimal savings, I went with the 0% deal.

Sorry to be so long-winded, but I really like my 2310, and have enjoyed the contacts I've had with the parts & service folks at the dealership. Plus, it's raining like crazy outside so instead of using my tractor, I'm sitting here with coffee nearby just surfing and reading.....



Jay

 

[DMF]

Well Big Boy's Toys has finally gotten back to me and thanks to this site I was also contacted by another dealer via PM and I have spoken with them as well. Keep your fingers crossed....

 

[WilliamBos]

Well Big Boy's Toys has finally gotten back to me and thanks to this site I was also contacted by another dealer via PM and I have spoken with them as well. Keep your fingers crossed....

Good Luck!! Keep us posted.

WIll

 

[DMF]

Well, here is the shortened version of the long story: I've been out of work recovering from some surgery to my torn tendon in my ankle (my internet connection is through my company via a s.....l.....o.....w dial-up connection). During this time, I have been in contact with 3 Massey dealers. The outcome is I have a new 1552 on the way set up as I wanted. The only thing I ended up forgoing for now is the backhoe; my needs for the backhoe are limited and compared to the money I saved it was worth it. The only reason I was able to do any of this is my daughter starts school (today in fact) so the money we were spending for daycare is kind of like "found" money to us; I couldn't go over what we were spending there and as it turned out I will be spending less per month. The other reason this happened is Agco's 0% financing right now.

I will be in a cast for another couple of weeks; around the time it comes off my tractor will be delivered. I will keep you posted and put some pictures up ASAP.

I want to thank all of you guys here for your support; I know a few of you contacted dealers as it wasn't long after I posted here that I started getting call-backs. You are a great bunch of folks!

I want to thank Rick at Northwoods Power for working with me as well as Dan at Big Boy's Toys. Special thanks to Nate at Devon Lane for putting me into the deal I needed. All the dealers were great to work with, one just went a little further than the rest. I wish I could have done business with all of them...

 

[Spudland_Dave]

Mine was a very similar story. Most of my neighbors have orange tractors, so I went to the Kubota dealer (who also sells JD) and got a salesman who clearly couldn't have cared less about my business.

Dont worry...its not because you were on a Hog...They did the same thing to the sales dept down here after the takeover...luckily I bought my tractor while it was still a family shop (Delekto).

I made a couple of calls and found two very friendly Massey dealers. I went to the one closest to me (only 35 miles away - the other is about 55 miles away), had a great conversation with a helpful salesman, and we closed the deal. It was delivered 3 days later and I have congratulated myself on many occasions because this has been the perfect tractor for us.

North or South? I've switched to getting all my stuff (not parts) from a CIH/Massey Dealer who is EXCELLENT.

 

[jaybrad]

North or South? I've switched to getting all my stuff (not parts) from a CIH/Massey Dealer who is EXCELLENT.

Sounds like the same place I got mine - Waterman's in Sabattus.

I haven't needed them for anything serious, but have called a few times with a newbie question (the type they have probably heard a hundred times) and they were very friendly. I've bought some parts there, too - but except for the loader handle that I broke my first weekend, and a dust boot for the tie rod joint, things have been pretty quiet.

I haven't been there enough to know them by name, but they seem to know their stuff and have a good sense of humor.

Jay

 

[Spudland_Dave]

Sounds like the same place I got mine - Waterman's in Sabattus.
Jay

BINGO! Actually waiting on a call probably next week or so stating that my Blower is in (Rear mount 74") Just Like you...Hammond didnt want to sell me what I want....I was "inconviencing" them apparently, what a run around, and its not like its only a 5 dollar part, we're talking 3k worth of steel... The Waterman boys really took good care of me.
Delekto Bros was a Class act... I was sad to see them retire...

 

[jaybrad]

BINGO! Actually waiting on a call probably next week or so stating that my Blower is in (Rear mount 74") Just Like you...Hammond didnt want to sell me what I want....I was "inconviencing" them apparently, what a run around, and its not like its only a 5 dollar part, we're talking 3k worth of steel... The Waterman boys really took good care of me.
Delekto Bros was a Class act... I was sad to see them retire...

To be fair, I don't think my experience is typical for the entire company, just the salesman I happened to get.

I actually bought my 54" rear mount snowblower from a different salesman who was very pleasant and responsive. They had a leftover 2007 model that was quite a bit less than what Waterman's quoted me. They also picked up my tractor, measured and cut the PTO at their shop, then delivered my tractor back off later the same day.

I also bought my wood chipper from Hammond's store on Minot Ave. and that was also a good experience. It looked like the chipper was something they found in a corner at Delekto Bros. They treated me right and the unit works great.

Having said all that, I really like my Massey Ferguson and also like dealing with Waterman's. So in the long run, I'm sort of glad that the first salesman I met didn't need or want my business, because Massey was not on my short list at that time - and now there's one in my garage.

Jay

 

[Spudland_Dave]

To be fair, I don't think my experience is typical for the entire company, just the salesman I happened to get.

That could be....I really cant complain a bit about the Hammond Service & Parts side of the house...and to be fair as well, I know alot of stuff was happening at the time...they were boxing up and moving from the Delekto Bros location to the brand new shop on Minot Ave. And even then, the first few times I went to the new shop they were unboxing and setting up. Maybe once everything is "Back to Normal" things will be good again...I bought my JD Gas Grill from the Hammond Union shop on my way by for work and they were great...went above & beyond even for "just a Grill"...on my way by in the AM I purchased it (display model) and they took it apart and wrapped everything up in Paper/Shrink wrap so it wouldnt get scratched in my truck bed...when I drove back by in a few hours it was "Ready for pickup"...

I also bought my wood chipper from Hammond's store on Minot Ave. and that was also a good experience. It looked like the chipper was something they found in a corner at Delekto Bros. They treated me right and the unit works great.

That is true...they hauled off all the "older" stuff from Delekto's lot to the "Mahindra Minot Ave" location...Fred over there (Former Owner)is REALLY good, thats where I picked up my GB65 Box Blade.

 

[LBrown59]

The only thing I ended up forgoing for now is the backhoe;
..

If my BX23 didn't have a BH I'd feel like I didn't have a tractor.

 

[DMF]

As long as I can borrow my BIL's JD one week/year for the next couple of years, I'll have all the trenching I need to do completed.

Other than loader work, everything I do is field work. I couldn't justify the cost for the ammount of work it would see. I've been 6 years without a backhoe now and have only had two projects where I could have used it.