Why Doesn't Anything Arrive Perfect Anymore?

[Dougster]

I know I'm in rant mode, so please bear with me and let me get this out. In the past several weeks, everything I have ordered and received has been damaged and/or flawed in some way. Why is it so hard to order and receive something intact and made correctly these days?

I order new tires for my car and at least one... and possibly a second one... arrive with factory defects. One won't hold air at all... one is merely leaking at this point. Even before I fully describe the problem, the eBay seller automatically says: "tough luck... must be "installer damage"! No replacements, no refunds, no warranty!

I order various parts from different sources for my hydraulic thumb project... and almost all the parts arrive either a) all banged-up, and/or b) factory defective.

I order warranty replacement cylinders for my root/rock grapple (because the originals were both defective)... and they arrive in a torn apart box absolutely beat to a pulp.

I have a courtesy replacement part sent for my FEL and the box arrives in complete tatters with the part barely still in it with half the powdercoat scraped down to bare metal.

My GF orders some crystal stemware and, despite extreme cushioned packing, it arrives here with three of four items smashed apart by UPS.

Okay... My Bad for ordering the unmounted car tires via eBay. I should have my head examined for that. Absolutely horrible tires... hundreds of dollars lost there. But why is ordering parts and other items to be delivered to your home so difficult? Is it just me? Or are others out there in the same boat?

Historically, at least half of what arrives here via Internet order and either UPS or Fed-Ex Ground arrives defective, incomplete and/or badly damaged. I am ready to tear out my hair! There must be a better way.

Rant mode off. Resuming normal communications.

Dougster

 

[Bedlam]

poor customer care generally. . I accept the fact that some things from HF will need to be welded right or what ever, that comes with the territory. (cheap)
As fro the others, I will get some flack for this, but when you have employees pushed to the breaking opoint at UPS and the others what can we expect. Some no longer treat the goods as i they were theirs.One thing they now do is no signatures.
You come home to find things missing, and As I did call and have the usual run around. I filed the claim just as the rep told me to, got a reply with a 'complaint' nimber etc. waited patiently for a month and then they said not much longer, and then three months later, I email and ask if there was progress. and they say they dont have a number.
I call them and they say I dont have a complaint pending. Explain it all, and then email them their original emails with comfirmations
and get a reply that they have no record of any complaint.
LOL
Too funny. really.I know there will be people to come here and attack me for telling my story, and I know there are good workes . but they are in short supply these days.I will contiunue to 'bug' UPS. its been almost 2 years now. and the emails go back and forth.
Thats just where things have gone. We accept it that way .

 

[curly]

Is it just me? Or are others out there in the same boat?

Hey Doug, I woulda never known it talking to you on the phone recently, but you are apparently under a LARGE black cloud.

But seriously, I order everything online, ordered tires for the harly once also. Rarely ever have a problem, but on that rare occasion (chair from China ) it was replaced.

Hang in there, the wind will eventually blow those clouds away.

 

[Dougster]

Thats just where things have gone. We accept it that way .

God help me when I need to go into UPS's damage claim system. Been there, done that so many times it hurts just to think about it. In particular, on that broken stemware, we are hoping that the seller will handle it somehow on their end instead of putting us through h*** for several months.

Dougster

 

[curly]

...I know there will be people to come here and attack me for telling my story...

Dude, it's your story, how can you be attacked for telling what happened to you. All I can say is...do you live really close to Doug?

 

[Dougster]

Hang in there, the wind will eventually blow those clouds away.

Hey Curly - Yeah, maybe just a bad cycle. But I definitely need to think more before I order stuff. I ordered those dang tires (Falken uni-directionals) simply because I could not buy them around here and wanted to try them.

Why didn't I stop to think what would happen if they arrived defective? No local source means I am at the mercy of the long distance seller. And as I should have expected, they take zero responsibility for their product.

Hope that new Mega-Beast of yours is performing up to snuff! Remember my offer to buy it off you if you decide you don't like it!

Dougster

 

[Dougster]

Dude, it's your story, how can you be attacked for telling what happened to you. All I can say is...do you live really close to Doug?

Hey, hey, hey!!! Watch that stuff Curly! No making fun of the poor, old Dougster just because your tractor is bigger than mine!

Dougster

 

[Skyco]

I've had some things arrive damaged but in every case it was the shippers fault for not packing it properly. Ordered a range hood for a camper I'm working on- arrived all dented up because it was simply put in a box and shipped with NO protection whatsoever. Emailed the company and they sent another packed exactly the same way and also dented up. Emailed them again and the sent yet another one, yep no packing and dented.
So I emailed them again and this time a guy called me and complained they were losing money trying to send me so many range hoods Well, DUH, how about packing one properly and lets see if THAT works. Finally got one in surrounded by bubble wrap and in a proper size box instead of one it would just fit in with no packing. What a concept!
So I finally got a good one and have 3 spares if the fan motor ever burns up, they never even asked for any of the damaged ones back...what a way to do business

 

[texbaylea]

Something to remember with UPS. They designed their system with a 75 lb package limit then got greedy and doubled that. Just think of an 150# package going down one of their slide systems with a package of crystal glassware at the bottm. The shippers need to find way to beat them over the head.

Vernon

 

[Gator6x4]

My thoughts on ordering and having items shipped UPS. Ordered a computer system, CPU, CRT, Keyboard and Mouse. Complete system. System shipped, was not home at delivery time, had to pick up at UPS. Noticed a small hole in side of box did not think that much about it. Upon arriving home and opening the box found the small hole in the box made by something that broke the glass in the CRT. Called UPS (After spending considerable time locating a phone number to call) was told I should have inspected the shipment in the presence of the delivery person and noted any damge. Long story short after several days of back and forth got a promise of refunding the purchase price of the CRT. Completed and claims form and waited six weeks for the refund. Computer useless during this time no CRT (Monitor) Ordered another monitor, told the supplier not to ship UPS. One week later got home and found a note on door, UPS attempted delivery. Pick up of merchandise required. Went to the UPS location the next day and upon receiving the package proceeded to start opening the box the monitor was shipped in. Clerk told me I could not do that. I asked why? She advised that did not want packages opened in the facility. She summoned supervisor and security. I informed supervisor and security of the problem I had with UPS over the previously broken CRT and advised if I could not open the package to please provide me with the forms for shipment refusal and they could return the CRT. After much noise making they agreed to let me open the package in their presence to check and confirm no damage was present. I still request that items I order not be shipped by UPS.