Well..............................................good and bad.
Was delivered today - no dents or scratches. Contract delivery folks dropped it off (using a rental truck), said is was assembled in a nearby town buy the store (I am guessing). Bumper not installed, belt hanging loose, showed me how to start, I mentioned the rattle, said not their problem call this number and left??????
Not like many years ago when I bought my last one with sears service agreement. Sears Delivery man in sears truck made sure I knew every nut bolt and system on the unit and how to operate. Took the time for a practice cut and adjusted the deck, showing me how to do it. he did not leave until he was sure I knew how to operate. I had his personal number and he came and fixed every issue (there were only a couple) and then some. As I had the maintenance agreement, every spring he came and serviced, changed the oil, sharpened the blades, and adjusted everything. The last year of the 5 year contract he changed everything out (blades, belts, air filter, etc) and then proceeded to give me spares of everything. Boy do I miss thoes days.
So I call the number, talk to the folks, they say they will contact the local service folks, I should expect a call shortly.....NOT
They had given me the number of the local folks, so I called...RELIEF...The local gal knew exactly what had happened as they got a lot of business like this. She will have a guy come tomorrow ( described him and said he would present ID) and make any adjustments, install the bumper and go over the unit with me. If they found an issue they would get the unit replaced. She was surprised that SEARS did not set her up with the delivery too as they cover my area.
Bottom line I called Craftsman customer support, after Sears support blew me off saying sorry for the experience but as service was coming, nothing else they could do. Craftsman support was much different. The gal took all the information, was concerned with the experience, and took the time to research whom had done what. Bottom line I got an additional 10% off my purchase, over and above all the coupons and deep sales off number when I bought. She also indicated to call her if the service I receive tomorrow does not resolve the situation. IT appear that Craftsman is aware that Customer service does come first.
Bottom line it does run and sounds good. I need to learn the hydrostatic drive and all of the controls. Seat fit is excellent and adjustable - my old one was not.
Ill post later on the service call. I plan to ask about the bagger, sleeve hitch, front tire toe in, and any other issues to watch for. So far going over the unit, it is very well made, and there are Husqvarna stickers all over it. I think it is better made then the Husqvarna GT52XLS that I looked at as there are some minor differences. I also noticed that the newer model does not come with the cruse control - bummer.