What is some of your Pet Peeve's

[BravoXray]

Literally, every time the customer service manager hears an outside line ring, he already knows there's going to be a pissed-off customer on the other end of that line. It takes a unique sort of individual to deal with that, day after day, year after year.

When I owned a few over the road trucks, if the phone rang at 2:00AM, it was never going to be good news.

 

[Oaktree]

Literally, every time the customer service manager hears an outside line ring, he already knows there's going to be a pissed-off customer on the other end of that line. It takes a unique sort of individual to deal with that, day after day, year after year.

I did tech support (both phone and on-site) for many years, and I can count the number of "pissed-off" customers on one hand. Yes, it took skills that not everyone had to assess the situation and deal with the problem.

 

[Oaktree]

Sears; they tried to become Walmart and crashed and burned...."Die Hard"....but it's a trend for most of these once go to places for something that was not always mass-marketed.(before the China syndrome) and made in the USA ..

they were a pretty competitive market with reasonable pricing on many household and outdoor products. I have a 54 year old Sears Coldspot refrig on my back deck...still doing what it was designed to do...keeping things cold. Nothing like a cold beer on a hot day. (and a few sodas for the grand-kids)

Walmart didn't really become a player here in the northeast until some time in the 90s, by which Sears was already on the ropes. It was a long string of mismanagement and mis-reading where retail was headed that sank Sears.
They were truly the Amazon of their day.

 

[BnRidge]

Montgomery Ward was also a big player during the 90s. 1890s. Dairy must have been profitable because of the number of things still here that were aquired about that time. Corn sheller, cream seperator, coal forge, grass seeder, fanning mill, vacuum pump, bedroom set. Now what do we have, scamazon and cheap throw away junk.

 

[WinterDeere]

I did tech support (both phone and on-site) for many years, and I can count the number of "pissed-off" customers on one hand. Yes, it took skills that not everyone had to assess the situation and deal with the problem.

Depends on the business, I suspect. When a $400,000 amplifier fails and shuts down a test facility that's burning $5k per hour, people get "pissed off" real quick!

My last 20 years have been spent in an industry where time to repair is nearly as imporant as actual failure rate.