What a nightmare, please read.

[paulfun9]

And there is a future customer lost to Mahindra forever and god only knows how many he'll talk out of a Mahindra in the future. This is the true cost of slacking off and exactly why and how one Awww S H I T wipes out ten atta boys. When a new machine leaves the lot it's just the beginning of the sale, not the end. It takes ten times the effort and marketing money to counteract or win back a lost customer as it did to capture him the first time around. It's simple math and a well known fact that service sells. Get a clue Mahindra.

Along with a picture of the new Kubota as was suggested I would include a statement like this (post #275) along with a detailed explanation of the hole situation to every single person I had contact info for at Mahindra!

I don't know about others but weather the service is good or bad everyone I know knows and everyone I meet who has an interest knows.

Its also amazing how many people are interested in tractors and are full of questions. Today alone I talked to 3 people I haven't met before about tractors and they all already Know why I switched away from Deere.

 

[lilranch2001]

I have always considered Mahandra as good a tractor as any on the market right now but after this thread I would never consider purchasing one
Their dealer network in this area has always been somewhat lacking, but Lees has picked it up recently and ole Lee is a good old boy, but I don't know if now I would trust MUSA

 

[David_Kb7uns]

Still trying to figure out, after having a Kubota, why the choice was made to get a Mahindra. The dealer in this area was a saw shop that added mowers and power equipment and then jumped into the Mahindra tractors with very little shop space or techs.

David

 

[Steppenwolfe]

Good luck with that new Kubota, although I think Mahindra has made a huge mistake not giving you a new, upgraded tractor for your ordeal.

 

[WoodChuckDad]

I have followed this thread. I have no reason to bash Mahindra...never owned one. I think their UTV's look really cool. Mahindra would have been on my list of test drives if I could have found a dealer. I looked on the main website and couldn't find one located near me. The crazy thing about that is that my Excavator dealer is also a Mahindra dealer. But the main Mahindra website let him down in this regard. I bought a Kioti for the same reason that I would not currently buy a Mahindra. Word of mouth. I've heard some really good things about Mahindra but I've heard about some things breaking and I never have seen good reports of the resolution. I have also seen some reports about Kioti breaking and there are both good and bad reports on how they were handled. I think that if they can tackle their supply chain issue and the support doesn't fall on it's sword like this OP's experience, Mahindra will be a very good tractor option.....but I'm glad I couldn't find one when I was looking.

 

[TomSeller]

How can Mahindra stoop so low? Good tractors but bad support in this case.

 

[Luke'sScreenName]

Still trying to figure out, after having a Kubota, why the choice was made to get a Mahindra. The dealer in this area was a saw shop that added mowers and power equipment and then jumped into the Mahindra tractors with very little shop space or techs.

David

I think his original Kubota dealer closed.

 

[sixdogs]

I think his original Kubota dealer closed.

If so, could be a mediocre sales volume dealer that's low on the totem pole of respect. It's the old 80/20 rule in that 80% of profit comes from 20% of the customers. That dealer is a Mahindra customer and maybe doesn't do the volume. If he lost Kubota, and they seem to be really patient it would explain a lot. If a dealer lost a franchise, maybe they didn't have enough skills to sell stuff or have a good shop.

A good dealer is worth it. Buy from the best that have character, skills and are respected by the manufacturer. You can tell. You have to or you'll be whistling Dixie when the time comes. Never be too cheap because a good dealer has to make a living. I always pay more than I could or should and always tip the mechanic.

I once tipped a mechanic when he screwed up just a bit. Later, he put it back in my truck but I gave it back. He is a great mechanic and a great guy with an excellent dealer and it was OK. We had a good laugh. Do you think I get taken care of when I have a problem? Just my personal opinion here.

 

[Turbys_1700]

Couple months ago I traded in my NH 1720 for a New Holland Workmaster 50. My dealer also sells Kubota and Mahindra. I had a choice of all three. Kubota has the most sales around here in the compacts but I was looking more for a utility sized unit. I steered away from Kubota. Did not want DEF, DPF, or Regen. So it was between Mahindra and New Holland. Some issues with the EGR's in some of the Mahindra's pushed me to the Workmaster. Didn't know it but later found out that Fiat Powertrain Technologies developed Variable Valve Timing and Common Rail Technology. Does that mean that New Holland is better than Kubota and Mahindra. No. They are all good. Some have issues. So far I have not. I just hope that if I do New Holland and my dealer will get the issue rectified to my satisfaction. This thread has certainly not been kind to Mahindra.

 

[Ford850]

Three months ago we bought a new Mahindra 2538. We use our machines commercially to landscape and have always used Kubota but decided to buy a Mahindra because of the positive reviews and no DPF. All in all it's a very well set up machine. It has good power and is very nimble. The fit and finish is very nice. And not having a DPF is a lifesaver in a commercial application.

For those asking why the OP originally switched from Kubota to Mahindra, he said this in his first post.

 

[Oldpath05]

*Update* made more calls. I finally got ahold of the Senior Manager of Support.

Mahindra will still not let us open the pump, but he said they would send us the test results. Lot of good that will do if something is wrong.

We have decided to trade the Mahindra on a Kubota L47. For no other reason than the TERRIBLE dealer and company support.

"If we could stay away from brand wars that would be great".

I dont know but that sounds like a brand war to me or was it just a brief battle if so, who lost and who won, maybe Kubota's the winner.............

 

[newbury]

For those asking why the OP originally switched from Kubota to Mahindra, he said this in his first post.

Sadly many here don't read threads from the beginning and jump in halfway through thinking they know everything.

"If we could stay away from brand wars that would be great".

I dont know but that sounds like a brand war to me or was it just a brief battle if so, who lost and who won, maybe Kubota's the winner.............

This is an indication of supply and support that may be provided by Mahindra to small dealers.

 

[lilranch2001]

I don't think it is a brand war
I think it is simply a treatise on what a good manufacturer needs to do to keep a happy customer

 

[Arc weld]

I think it is a classic example of why sometimes, not always, it is better to go with an established dealer who sells a more name brand product. It's not much different when buying welding equipment. There is some good overseas machines but what happens when you have a problem and need parts or repairs, who can you take it to, do you have to send it away, how is parts backup, how will parts back up be in 3-5 years, etc. If the price is considerably lower for a comparable machine, maybe you can live with it if something goes wrong. What if you make your living with it and something goes wrong? In the case of a tractor you're talking thousands of dollars so then it becomes a bigger issue. I don't know if it's a still a requirement but in Saskatchewan a tractor dealer had to have parts within 48 hours or give you a loaner until they arrived.

 

[MrWhippy]

I think it is a classic example of why sometimes, not always, it is better to go with an established dealer who sells a more name brand product. It's not much different when buying welding equipment. There is some good overseas machines but what happens when you have a problem and need parts or repairs, who can you take it to, do you have to send it away, how is parts backup, how will parts back up be in 3-5 years, etc. If the price is considerably lower for a comparable machine, maybe you can live with it if something goes wrong. What if you make your living with it and something goes wrong? In the case of a tractor you're talking thousands of dollars so then it becomes a bigger issue. I don't know if it's a still a requirement but in Saskatchewan a tractor dealer had to have parts within 48 hours or give you a loaner until they arrived.

I think this is a major theme of this thread.

 

[IH782]

As of Sept 17 we still don't have the tractor back.

 

[Luke'sScreenName]

Their were reasons why we went with Mahindra, one was dealerships going out of business, and I other is we just wanted to see what the competition offered.

Just because you have bought a Ford for 30 years doesn't mean Chevy or any other brand hasn't made great strides in the industry.

Sadly many here don't read threads from the beginning and jump in halfway through thinking they know everything.



This is an indication of supply and support that may be provided by Mahindra to small dealers.

For those asking why the OP originally switched from Kubota to Mahindra, he said this in his first post.

I'd refer you to post #210 also.

 

[DieselBound]

I've had my Kubota B7800 for 6 years and 900+ hours now. Bought it from a dealer, used, with 748 hours on it. I've NEVER taken the tractor back to the dealer because I do the repairs on it myself. I cannot say how happy I'd be with their repair work. BUT, I CAN comment on something that's key, and that's the ability to get parts through them: not the fastest turnaround time, but probably just due to Kubota's parts processing. I mention all this because I believe that the overwhelming majority of issues are smaller ones that don't necessarily require extensive shop time, aren't heavily taxing dealers and manufacturers. In the OP's case his was a significantly big problem, one that is supposed to be handled under warranty, so having the dealer repair it was absolutely necessary. Again, as has been noted, the BIG failing is that folks (not the OP) failed in their communications. It seems as they used bad communications to hide what looks like incompetence.

It's possible that there are lot of sub-par dealers out there and that there's not a lot of exposure out there because most stuff doesn't break like this.

My parents once bought a brand new Toyota Camry and were driving it down the freeway and it threw itself in reverse. I'm not so certain whether I wouldn't have told the dealer to refund my money and I'd go elsewhere; but, my parents stuck with the dealer and got a new transmission and never had another issue (these things have to linger in your mind).

I wouldn't wish this kind of thing to happen on anyone. For sure, however, there's someone with just about any brand of tractor out there that does get the short stick.

 

[powerscol]

I guess I am lucky with my Bobcat dealer for my tractor parts. They stopped making them back in 13, but most everyone knows it is a Kioti clone, but they keep the wear parts in stock. They can get anything I need with free shipping if I wait for the weekly stock order and can overnight if needed at cost. They did not stock my battery cable, but had it added to the stock order so I had it in three days. I asked if the US warehouse they use ( I think they have several around the country) stocked my tractor trans/motor/ pump and they said yes, BUT TO NOT BREAK MINE DUE TO THE COST OF THOSE PARTS. They only sell the Bobcat construction line now. They try to operate like Cat and have everything available within a day or so. They also have a huge Bobcat rental fleet (short and long term) which is a lot of their business. I guess what I am trying to say is you dealer can make a huge difference. If they want to :confused3:

 

[Oldpath05]

Mahindra warranty sucks. Here's why... - YouTube <<<<<<<<<<<<<2:48, "A brand new freaken tractor", Would your tractor dealer come out to your home and tighten down your fuel line rail on your brand new freaken tractor, for free under warranty or charge you $$$ for seat time.

Now if your like me and never had a diesel anything, and then my tractor started not running right after 30 hrs. I wouldn't know what to do, I'd call my dealer and hope they would come out and fix it under warranty with out charging me $$$$$$$ for seat time......