What a nightmare, please read.

[turbo36]

Weird! I sometimes wonder what planet I am living on. I personally have never heard of a car or equipment dealer simply (maybe even cheer fully) giving one their money back or a new replacement when things go badly. That seems to be more of a "when **** freezes over" scenario on my planet.

A good dealer (and large) can get things done, last year I bought a new Bobcat excavator and had multiple problems with it. After going back and forth for awhile the sales manager made the decision to replace the unit with a new one at no charge. I was so happy that I offered to pay the normal rental rate for the 50 hours I put on the original machine and 50 hours on the loaner machine but they refused to take my money. They have all my future business for sure!

 

[lilranch2001]

Well - I respect your opinion, but I disagree. By your logic, Toyota is horrible and going to fold up because I have been waiting on my '11 Sienna recalled passenger airbag for two months? Nah. (And there are at least two Badzillion of those out there, and many new ones on lots all over the country...) Yet I don't bash Toyota. It's the best van we've had even if we should not use the passenger seat for the time being. This is life and we live in a real world. Maybe I'm a little old school and have run a few businesses where things don't always go right. (I still wish MUSA would give a call back, but that is my only input.)


If we collectively demanded the heads of manufacturers or dealers who have had isolated supply chain or logistics challenges, then EVERY company in the world would be out of business. The thing with the internet is that negative things get amplified a hundred fold, and positive things largely go unnoticed. And when positive things are noticed, people are accused of being "fanboys and girls".

The internet is sometimes are dark place and I just prefer to be positive if at all possible. I just try to help everyone solve problems, not just raise ****. Have a nice day! And apologies for offending or working anyone up.

Sorry, but your spin doesn't work
A bazillion air bags that need replaced verses one transmission is quite a bit different

 

[lilranch2001]

At first I thought that was Hillary. Now that was a nightmare.

naaaa its not her....
She isn't coughing

 

[DavesTractor]

naaaa its not her....
She isn't coughing

Now that's funny.

 

[DavesTractor]

A good dealer (and large) can get things done, last year I bought a new Bobcat excavator and had multiple problems with it. After going back and forth for awhile the sales manager made the decision to replace the unit with a new one at no charge. I was so happy that I offered to pay the normal rental rate for the 50 hours I put on the original machine and 50 hours on the loaner machine but they refused to take my money. They have all my future business for sure!

I sell several brands. I am going to be purposefully vague about the brand and model since it really doesn't matter.

I've had situations where a buyback or swap seemed reasonable and necessary and the OEM refused, or continued to delay the decision. It's my customer and I sold him the tractor, so I bought it back anyway. I have done the buyback or the swap before and just dealt with the short term financial loss, and I have reaped the long term rewards of that sort of customer service. The dealer can make this call, he just has to realize that he now owns a repaired tractor that he must discount and that is costly.

Most customers will agree to pay a modest value for the hours they have already had the unit. That is as long as you get it done quickly. And often they will move up a tractor size and pay the difference for that, and that helps the dealer. But if you wait until they are smokin' mad, you have gained nothing. Even if you do exactly what they want at that point, it is too late to buy "good will". Timing is everything, and customer satisfaction is key and there is a point of no return.

 

[Luke'sScreenName]

I sell several brands. I am going to be purposefully vague about the brand and model since it really doesn't matter.

I've had situations where a buyback or swap seemed reasonable and necessary and the OEM refused, or continued to delay the decision. It's my customer and I sold him the tractor, so I bought it back anyway. I have done the buyback or the swap before and just dealt with the short term financial loss, and I have reaped the long term rewards of that sort of customer service. The dealer can make this call, he just has to realize that he now owns a repaired tractor that he must discount and that is costly.

Most customers will agree to pay a modest value for the hours they have already had the unit. That is as long as you get it done quickly. And often they will move up a tractor size and pay the difference for that, and that helps the dealer. But if you wait until they are smokin' mad, you have gained nothing. Even if you do exactly what they want at that point, it is too late to buy "good will". Timing is everything, and customer satisfaction is key and there is a point of no return.

I would imagine that is an even tougher balancing act at a small volume dealership.

 

[Oldpath05]

Darn-it, I read all this and no happy ending yet, must be like an old TV soap-opera show, tune in tomorrow for another exciting episode, just have to figure out who Luke and Laura is in this cast. If I remember right, they had a happy ending from a rough start also.

Seam so this is the 2nd or 3rd major Mahindara miss-hap, bonanza this year, that means Mahidabara is the winner in the new tractor catastrophic break down contest, in the terrible customer service category, yea I can understand OP for being upset.

 

[TomSeller]

Your John deere dealer might be great but NOT all JD dealers are.Your general comment that John deere dealers stand behind there customers is lame do some research.Maybe YOU just don,t get it?Some folks are just stupid brand loyal and have more $$ than brains.As you can see I buy what fits my needs.Research is your friend..........

That is not what he said in your referenced post. He said HIS JD dealer was great.

 

[gwstang]

"Darn-it, I read all this and no happy ending yet, must be like an old TV soap-opera show, tune in tomorrow for another exciting episode, just have to figure out who Luke and Laura is in this cast. If I remember right, they had a happy ending from a rough start also."

I was thinking more along the lines of "Who shot JR?". Had to wait months for that one to finally come out.

 

[ultrarunner]

^^^ I won the office pool when I said it Kristen that shot JR ;-)

 

[lilranch2001]

I have to say, most of the original women from Dallas aged terribly......

 

[jenkinsph]

I think there should be some brand fans and loyalty if a brand really, really does you well. Just a thought.

I agree, I have had several brands in the past and had the best luck with Deere. Case was my second choice. That doesn't mean that other brands are not good either as it seems there are lots of good machine out there today.

 

[joe04785]

Good luck to the OP. I'm sure it will all be fixed in the end. I can most certainly understand your frustration. Please continue to keep us posted. I wish there were more dealers like Daves Tractor, especially on the East coast!

 

[phoenix94]

So we can assume that once you get this up and running there will be a "nice" low hour Mahindra gracing the pages of the local Craigs List

 

[MF283]

Your John deere dealer might be great but NOT all JD dealers are.Your general comment that John deere dealers stand behind there customers is lame do some research.Maybe YOU just don,t get it?Some folks are just stupid brand loyal and have more $$ than brains.As you can see I buy what fits my needs.Research is your friend..........

I agree that Research is your friend & a great dealer is hard to come by & a huge plus when you have one. We all must have more $$ than sense, or we'd be living in the city & not worrying about what's going to break next. Murphy's Law, if you need it, it will break.

Ronnie

 

[murphy1244]

I agree that Research is your friend & a great dealer is hard to come by & a huge plus when you have one. We all must have more $$ than sense, or we'd be living in the city & not worrying about what's going to break next. Murphy's Law, if you need it, it will break.

Ronnie

And at the worse time.

 

[SteveM70]

With so many brands making good tractors in the cut and scut category, customer service could be a big thing that sets them apart so I personally like hearing the good as well as the bad.

Cats great customer service has been talked about on this thread. Cat does have competition but most major construction jobs don't reflect that.

 

[Oldpath05]

Here's the proof. Mahindra is 10 time's better tractor than John Deere, Just get on and go, and come's with a 5 year no BS power train warranty, they just have to work on their customer service department.

Mahindra 2538 vs John Deere 338E - YouTube

 

[IH782]

*Update*

If we could stay away from brand wars that would be great.

On Friday I was told by my "contact" that someone would call by end of the day, never happened.

I left another message for corporate in Huston, haven heard from her since August 29th.

Dealer hasn't called, I think they just don't know what to do.

What a worthless company.