What a nightmare, please read.

[Steppenwolfe]

Not fanning the flames here, but this is one of my reasons for the list you see on the left. Kubota has come through for me since 1985, You treat me right, I respond in kind.

 

[SJay]

When dealing with any problem like this - make sure you document everything, who you talked to, when you talked to them - dates, times and how often. Keep a log. May need it down the road :thumbsup:

 

[Industrial Toys]

That is extremely important. Yet who does it? In court, such documentation can make or break a case. It's also not a bad idea to record any conversations pertaining to the matter. Later, when they deny saying something, the evidence will show them for what they are.

 

[buickanddeere]

I do not remember the details exactly except for the fact one of the smaller model deeres had a tranny or rear end go bad in quite a few units right as they went out of warranty and I never heard that any of them got any satisfaction, and repairs were thousands out of the owners pockets
There was a thread on here 4-5 years ago

The early 2305 CUT with the flimsy pto in the transaxle the subcontractor sold them. Don't know if it was Tuff Torq, Sundstrand or who ?

 

[newbury]

When dealing with any problem like this - make sure you document everything, who you talked to, when you talked to them - dates, times and how often. Keep a log. May need it down the road :thumbsup:

I find it handy to run an app on my cell phone that records conversations, that way I know exactly what has been said.

 

[Threepoint]

I find it handy to run an app on my cell phone that records conversations, that way I know exactly what has been said.

Didn't know there was one. Interesting.

Good to keep in mind that Federal law permits recording of phone conversations if only one party knows of it and consents. BUT, some states require that all parties consent, with criminal penalties for violation.

 

[lilranch2001]

The early 2305 CUT with the flimsy pto in the transaxle the subcontractor sold them. Don't know if it was Tuff Torq, Sundstrand or who ?

Yes, that sounds like the deere issue I was referring to
Thanks

 

[aczlan]

Very doubtful.
Deere will stand behind their customers.

Sometimes... There was a thread on here where someone was fighting for months to get a properly working loader valve for their 4066R (they bought the first in the region): http://www.tractorbynet.com/forums/owning-operating/347501-john-deere-4066r-hydraulic-issue.html
For the Kubota fans, there is this one: http://www.tractorbynet.com/forums/...47-joystick-valve-wear-normal-dealership.html

I do not remember the details exactly except for the fact one of the smaller model deeres had a tranny or rear end go bad in quite a few units right as they went out of warranty and I never heard that any of them got any satisfaction, and repairs were thousands out of the owners pockets
There was a thread on here 4-5 years ago

Then there is the MX6 gearbox debacle...

Aaron Z

 

[Luke'sScreenName]

Sometimes... There was a thread on here where someone was fighting for months to get a properly working loader valve for their 4066R (they bought the first in the region): http://www.tractorbynet.com/forums/owning-operating/347501-john-deere-4066r-hydraulic-issue.html
For the Kubota fans, there is this one: http://www.tractorbynet.com/forums/...47-joystick-valve-wear-normal-dealership.html


Then there is the MX6 gearbox debacle...

Aaron Z

Surely there is a better Kubota example than that? (About Kubota Corp itself not a crummy Kubota DEALERSHIP). Really, I would assume there is...

 

[TomSeller]

And can get parts shipped across the pond overnight, no waiting for a boat ride. I recently saw a part come from Germany in 2 days (it was not ordered nda) and the freight bill was only $20.

agree. ^^^^ what he said

 

[paulfun9]

Very doubtful.
Deere will stand behind their customers.

Are you sure about that? I have some friends and family who would argue that.

 

[Snowback]

In my opinion, only the OP has a legitimate gripe about Mahindra not calling him back immediately. With all due respect, from a practical standpoint the tractor appears to be on track to be fixed in roughly the time frame they told him from the get go. Nothing to see here save for a legitimate and hopefully temporary pain in the rear for IH782. Was this an immediate repair? No. Is this the end of the world? No. Should we all get brand new tractors when a failure occurs? Nice thought, but of course not. The lesson for MUSA here is that there are some customers who desire and need far more frequent and detailed communication even when things might be progressing to plan. Perhaps they can work on returning messages more promptly.

Sorry IH782 for your inconvenience. Bad stuff sometimes happens and it's never fun when it happens to you. Sounds like the machine had been working out well beforehand and I hope your repaired machine works great for many years to come and makes you a ton of money! I have personally had bullet proof reliability and exceptional dealer and corporate level support from Mahindra since 2012 and through two machines. I hope you regain that confidence in them once they prove it.

As for all those who are chasing Quasimodo, (MUSA), with pitchforks - go grab a beer and chill out! Mahindra has sold a Badzillion 2538HSTs over the last 9 months and perhaps a few few of them will have issues. JUST like any other brand. I have great confidence that Mahindra will continue to build and source great products that work well based on people's needs. Brand bashing is just silly in my opinion. Facts are important, and if you read through this whole thread carefully I think we can all agree that this one looks fairly reasonable on the whole. (Except for IH782 - I feel your pain and you're allowed to make the face below at least until your machine is back on the trailer... Everyone else needs to refrain.)

 

[lilranch2001]

I have not railed against mahandra so far but your post has caused me to respond.....
If they have sold a bazillion as you have stated then shame on them for not having at least one spare in the USA
I have always thought mahandra seemed to be a good unit, but when I was purchasing the had recently had 3 different dealers in the area fold up, so I decided to go a different route( then bobcat got out of the business)

 

[quotejso]

I would ask for a new tractor or at least a loaner while they repair it under warranty.

 

[Snowback]

I have not railed against mahandra so far but your post has caused me to respond.....
If they have sold a bazillion as you have stated then shame on them for not having at least one spare in the USA
I have always thought mahandra seemed to be a good unit, but when I was purchasing the had recently had 3 different dealers in the area fold up, so I decided to go a different route( then bobcat got out of the business)

Well - I respect your opinion, but I disagree. By your logic, Toyota is horrible and going to fold up because I have been waiting on my '11 Sienna recalled passenger airbag for two months? Nah. (And there are at least two Badzillion of those out there, and many new ones on lots all over the country...) Yet I don't bash Toyota. It's the best van we've had even if we should not use the passenger seat for the time being. This is life and we live in a real world. Maybe I'm a little old school and have run a few businesses where things don't always go right. (I still wish MUSA would give a call back, but that is my only input.)

If we collectively demanded the heads of manufacturers or dealers who have had isolated supply chain or logistics challenges, then EVERY company in the world would be out of business. The thing with the internet is that negative things get amplified a hundred fold, and positive things largely go unnoticed. And when positive things are noticed, people are accused of being "fanboys and girls".

The internet is sometimes are dark place and I just prefer to be positive if at all possible. I just try to help everyone solve problems, not just raise ****. Have a nice day! And apologies for offending or working anyone up.

 

[Kubota 2350]

Are you sure about that? I have some friends and family who would argue that.

My JD dealer is great, anything I had done to my 4310 was done quick and done right.
That's why I stayed with Deere when I bought my new 3046 cab model.

Maybe your friends dealer just don't get it.

 

[dickfoster]

At first I thought that was Hillary. Now that was a nightmare.

 

[DavesTractor]

2 years ago we had Kubota B2650 with a valve stuck in the on position for the brake in the PTO, it had 60 hrs on it. Kubota gave us the CHOICE of a replacement machine or a 6 year 3500 hr BUMPER TO BUMPER warranty. We took the warranty. It was diagnosed, parts next day aired, split, fixed and ready to go in just over a week.

So think about this. Kubota treated you perfectly. And yet you still changed brands. Ponder on that for a minute. We all say how important service is, yet there are a lot of examples where someone tried a new brand, had issues and then states how wonderful their old JD, NW, Kubota was, how it is still going strong after 8000 hours, how parts always arrived next day, and the only repair was a headlight bulb. And then they change brands. It always mystifies me. Whatever the brand you came from or went to, I would think if life was so good with a certain brand, why change? That sort of service ought to buy loyalty unless of course the price went up double or some ridiculous amount.

Not pointing this at you only IH782, it's more of a philosophical question. I think there should be some brand fans and loyalty if a brand really, really does you well. Just a thought.

 

[dickfoster]

So think about this. Kubota treated you perfectly. And yet you still changed brands. Ponder on that for a minute. We all say how important service is, yet there are a lot of examples where someone tried a new brand, had issues and then states how wonderful their old JD, NW, Kubota was, how it is still going strong after 8000 hours, how parts always arrived next day, and the only repair was a headlight bulb. And then they change brands. It always mystifies me. Whatever the brand you came from or went to, I would think if life was so good with a certain brand, why change? That sort of service ought to buy loyalty unless of course the price went up double or some ridiculous amount.

Not pointing this at you only IH782, it's more of a philosophical question. I think there should be some brand fans and loyalty if a brand really, really does you well. Just a thought.

Agreed. If you were treated decent then changing horses in mid stream is just looking for trouble and any ill treatment you get, you have coming.

 

[paulfun9]

My JD dealer is great, anything I had done to my 4310 was done quick and done right.
That's why I stayed with Deere when I bought my new 3046 cab model.

Maybe your friends dealer just don't get it.

Actually he was very happy with his dealership but not happy with deere.

With my family members I can not comment weather the dealership could have made a difference or not due to distance and travel circles, we don't get to talk on a daily basis. So much is after the fact conversation weather it be online with e-mail or a phone call for advice or even in conversation at a holiday meal or get together.

My friend stuck it out with his Deere until he saw what we got when I purchased the Kioti and he spent some time in the seat working it. Now he sold his JD and got himself a Kioti .