What a nightmare, please read.

[Industrial Toys]

Weird! I sometimes wonder what planet I am living on. I personally have never heard of a car or equipment dealer simply (maybe even cheer fully) giving one their money back or a new replacement when things go badly. That seems to be more of a "when **** freezes over" scenario on my planet.

 

[paulfun9]

I think a couple of guys have suggested this. I like the concept. But I think he needs an HST unit? To pull that part is to split a brand new tractor in several pieces. The DC is an independently owned business. They assemble tractors and ship them. They do not do parts, and they are not a warranty center. If someone is going to split a tractor for parts, it should be Houston, where they have the corporate DC/parts/service. But it makes way more sense to get one pulled off the line in Korea before it is built into a tractor.

As I said, I like this concept. We absolutely do this for our customers if we must. We had a guy recently that busted a steering cylinder on a relatively new machine. A couple of hours later he had his tractor fixed, and we are now waiting a few days to get the cylinder and put it back on our new tractor. But that is a lot different than splitting a tractor to get a transmission part out. The guy never knew we did this, he was just impressed we had the part "in stock".

Yes I guess I got a little out of touch with his actual problem part but still cant wrap my head around why they don't have a part here sooner? I would be livid if I spent the EXTRA money it would take to buy a Mahindra compared to the rest and had this problem.

 

[Turbys_1700]

Hopefully Mahindra will get this situation resolved soon. If the dealer performs the install correctly and flushes the system, and the cause of failure was the hydro unit, everything should be good. If the hydro unit was not the cause of failure then we may be back to square one. No matter how you spin it, this is not good pub for Mahindra.

 

[Kubota 2350]

If this is a real thread, with honest writing about the situation, Mahindra is getting so much negative publicity that it behooves them to DEAL with this, now if not weeks ago. A replacement machine might be due? No matter who the manufacturer is, you don't treat customers like this for long, because word gets out, and away you go. This thread almost reads like a loose cannon intern at Kubota or Deere is making some serious mischief!

I agree, after reading this whole thread I know for sure witch brand of tractor I will never buy.

 

[ultrarunner]

Weird! I sometimes wonder what planet I am living on. I personally have never heard of a car or equipment dealer simply (maybe even cheer fully) giving one their money back or a new replacement when things go badly. That seems to be more of a "when **** freezes over" scenario on my planet.

My brother wanted a new Range Rover in the worst way... he was able to get a tax credit and bought it.

Loved the car but complained it was very noisy at startup... well documented with the dealer...

About 14 months later I was reading that several hundred Rovers with a defective oil check valve that let the oil drain back to the pan overnight... sure enough his engine was one on them.

He contacted Rover by mail... included his documentation about the clatter and dealer notes...

Rover agreed to exchange his vehicle for a brand new one which was a model year newer... they had a hard time finding the color but shipped one in... since it was an exchanged... no taxes were due and the existing loan remained in place.

This experience got me thinking maybe buyers of high end 90k vehicles are treated differently?

 

[buickanddeere]

Would you have this trouble if you had purchased a Deere?

 

[murphy1244]

Would you have this trouble if you had purchased a Deere?

Maybe even worse.

 

[Kubota 2350]

Would you have this trouble if you had purchased a Deere?

Maybe even worse.

Very doubtful.
Deere will stand behind their customers.

 

[MORRISONSTEEL]

Very doubtful.
Deere will stand behind their customers.

And can get parts shipped across the pond overnight, no waiting for a boat ride. I recently saw a part come from Germany in 2 days (it was not ordered nda) and the freight bill was only $20.

 

[IH782]

Weird! I sometimes wonder what planet I am living on. I personally have never heard of a car or equipment dealer simply (maybe even cheer fully) giving one their money back or a new replacement when things go badly. That seems to be more of a "when **** freezes over" scenario on my planet.

2 years ago we had Kubota B2650 with a valve stuck in the on position for the brake in the PTO, it had 60 hrs on it. Kubota gave us the CHOICE of a replacement machine or a 6 year 3500 hr BUMPER TO BUMPER warranty. We took the warranty. It was diagnosed, parts next day aired, split, fixed and ready to go in just over a week.

 

[ArlyA]

We are not considering the tractor brand this thread is speaking of. Nonetheless, when I read that Kubota took care of a customer like this, maybe we should?? (we're looking at JD because its a nearby dealership with a good reputation)

2 years ago we had Kubota B2650 with a valve stuck in the on position for the brake in the PTO, it had 60 hrs on it. Kubota gave us the CHOICE of a replacement machine or a 6 year 3500 hr BUMPER TO BUMPER warranty. We took the warranty. It was diagnosed, parts next day aired, split, fixed and ready to go in just over a week.

 

[lilranch2001]

Very doubtful.
Deere will stand behind their customers.

I do not remember the details exactly except for the fact one of the smaller model deeres had a tranny or rear end go bad in quite a few units right as they went out of warranty and I never heard that any of them got any satisfaction, and repairs were thousands out of the owners pockets
There was a thread on here 4-5 years ago

 

[Kubota 2350]

You spend your money, and you take your chances.
My money is with Deere, or Kubota.

You can get a bad one from any brand, but the 2 above will take care of their customers in a descent amount of time.

I went with Deere because the're big where I live, and the dealership is great.

 

[coobie]

Very doubtful.
Deere will stand behind their customers.

Now thats funny.

 

[Industrial Toys]

We bought a new JD 6200 in the Late 90s. We should have bought the fancy tranny but opted for the syncro. The gears would not shift worth a crap from day one. My Dad was touring the Manheim factory and mentioned it to them. They knew nothing of it. They went out to the yard and got such a machine. Would you believe, that tractor had the same problem.

They had new gears cut and shipped to our dealer who installed them. It made things better, but that tranny was always a POS.

Last year I spent eleven or so grand putting an older tranny in there of the better type. The tractor only had two thousand hours.

This whole thing left a bad taste in my mouth, despite their efforts. They were the ones, that despite many, many years of building tractors, got the design of this thing very wrong. And all we were offered was another poor quality solution. I likely won't ever buy another Deere. They had their chance and blew it.

 

[jlgurr]

John Deere is green so they are not so visible after the grass grows up around them dead in the field. :laughing:

 

[IH782]

*Update*

Again, left a message with the customer service manager in Texas. It's been 10 days and 7 or 8 messages ( can't remember at this point) since she said she would call me back. I also got the cell phone number to a "regional" person yesterday. (Don't ask for their number.)

The dealer sent a message yesterday to the regional service rep about opening the trans. Haven't heard from them. Didn't get a chance to call the dealer.

 

[IH782]

If I understood the OP correctly, I think he is calling because MUSA won't let his dealer open the pump and inspect it. Therefore he is trying ensure that his tractor is properly fixed or replaced.

You got it.

 

[94BULLITT]

Find out when the Mahindra rep visits your dealer and be there.

 

[mike69440]

Re: What a nightmare, please read.new tractor

Hard to argue with that line of reasoning. We have swapped out a tractor or two over the years when a part (or a fix) was not available promptly. Giving a loaner buys you a little time.

Even if Mahindra asked for an hourly compensation for what hours customer had on the tractor, a replacement tractor should have been forthcoming quickly after it was determined that the tractor could not be but back into sercice in a reasonable timeframe, especially considering you are a commercial customer.
The problem tractor should have been shipped to Houston Corporated for failure analysis.
No doing so shows little commitment to customer services or quality improvement.
Fortunately, I have had only one experience with warrantee work on my Mahindra, resolved to my satisfaction. However, this was through the efforts and goodwill of the dealer and assistance of a few individuals at regional and corporate level.
Corporte policy and std. operating procedure wise, I think attending to warantee work to satisfy their customers is not Mahindra's highest priority.