What a nightmare, please read.

[KalliStei]

Your dealer has the number. He and the regional service rep should have no issues at all communicating with MUSA. I assume all of the calls and messages you are leaving are because you have new information or expect that they have something else to say? I am trying to say, gently, that if they told you it would be xx days for a part and you call everybody everyday, that can be a nuisance. Nobody wants to call back just to go around the same merry-go-round again. However, having said that, I think they should always call back, even if they have to get beat up again. It is part of their job. Just saying, that there is a reason sometimes that folks do not want to engage in yet another conversation if everything has been said.

If I understood the OP correctly, I think he is calling because MUSA won't let his dealer open the pump and inspect it. Therefore he is trying ensure that his tractor is properly fixed or replaced.

 

[DavesTractor]

This is my thought as well. NEPA stands for North East Pennsylvania so they could pull the part in the morning and have it to him by the afternoon.

I think a couple of guys have suggested this. I like the concept. But I think he needs an HST unit? To pull that part is to split a brand new tractor in several pieces. The DC is an independently owned business. They assemble tractors and ship them. They do not do parts, and they are not a warranty center. If someone is going to split a tractor for parts, it should be Houston, where they have the corporate DC/parts/service. But it makes way more sense to get one pulled off the line in Korea before it is built into a tractor.

As I said, I like this concept. We absolutely do this for our customers if we must. We had a guy recently that busted a steering cylinder on a relatively new machine. A couple of hours later he had his tractor fixed, and we are now waiting a few days to get the cylinder and put it back on our new tractor. But that is a lot different than splitting a tractor to get a transmission part out. The guy never knew we did this, he was just impressed we had the part "in stock".

 

[DavesTractor]

If I understood the OP correctly, I think he is calling because MUSA won't let his dealer open the pump and inspect it. Therefore he is trying ensure that his tractor is properly fixed or replaced.

Thanks for that clarification. I think he should tell the dealer, maybe make the request in writing via email to the dealer and MUSA.

 

[DavesTractor]

To prevent ITD my rental dealer suggested to only connect one remote, loosen the other and bleed into a bucket using positive pressure. then revers for the other side. You would not believe some of the crud I have gotten out. I purge until clean. On a single remote I loosed the plug on the cylinder and cycle.

Hydraulic fluid is cheap insurance.

As to the OP I hope everything works out and as someone posted, have the dealer open things up and look for the source of the metal while your waiting.

Brilliant. Most folks never even think of this.

 

[KalliStei]

Thanks for that clarification. I think he should tell the dealer, maybe make the request in writing via email to the dealer and MUSA.

But, a request in writing may take weeks to process, and his transmission is presently at customs. So his tractor could be completely reassembled with metal still in the other pumps or lines before Mahindra ever acknowledged his request. As I see it, if he doesn't get pushy & call them then Mahindra may never really solve his problem.

 

[DavesTractor]

But, a request in writing may take weeks to process, and his transmission is presently at customs. So his tractor could be completely reassembled with metal still in the other pumps or lines before Mahindra ever acknowledged his request. As I see it, if he doesn't get pushy & call them then Mahindra may never really solve his problem.

I wasn't thinking about snail mail. Takes just minutes to fire off an email to the dealer and insist he pass it on to the MUSA service rep.

And really folks, a good dealer wouldn't think about reassembly without purging everything.

 

[Botaskinner]

About Peterson:

Nice to hear that. My father was a tech for Peterson from 1962-1972, and I went with him (not enough times) on a couple of jobs as they were building Interstate 280 between San Jose and San Francisco.

He was proud of the Cat dealer network, and would always go the extra mile to service the customer.

One time he told me how one of the Peterson brothers (Howard or Buster, not sure who) got down in the dirt wearing a $300 suit (big money in those days) to get under & troubleshoot a Cat that was having problems out in the field.

That's the passion that I remember, glad to hear the reputation is still good.

 

[ultrarunner]

One of the Peterson brothers use the same barber I do... didn't know this at the time. Told my barber how impressed I was with Peterson and he said he would let the old man know...

Way back when they were also a large Deere Dealer too.

I bet he would be an interesting guy to talk with given all the years in the business.

Back to the OP... as long as a no cost loaner is provided the urgency is diminished and the way it works here is your original warranty is extended by the length of time it takes to complete a warranted repair for us normal non business consumers... never arbitrated a case where the owner is commercial.

 

[dickfoster]

One of the nice things about this forum is that we can voice our opinions. But I think this reaction is way exaggerated, although it may be in jest. I suppose you want to help a fellow TBN brethren, but keep in mind that we do not know the other side of this story. Not saying the OP is not straight up, but we have not heard from MUSA or from the dealer and we probably never will.

I think it is fair to say that parts should be on the shelf and calls should be returned. I agree. But when I call Mahindra, they answer. When I order parts I get them right away. Pretty much 100% of the time. So let's not let this get blown out of proportion. I did wait several weeks recently for some non-critical Kubota parts. The tractor was still in use, so no big deal...but it was about 3 weeks and it could have just as well been an important part. I'm not going to boycott or even get mad at Kubota. It just happens occasionally.

However that does bring up a point Dave. One would think Mahindra, if they were interested, would have someone peeking into this board. It's not as if there are a lot of tractor boards out there. Right now it's only good dealers like you who are shouldering what should be Mahindra's load. So why are they not here? BTW thanks to all the dealers who are filling the gap.

 

[DavesTractor]

However that does bring up a point Dave. One would think Mahindra, if they were interested, would have someone peeking into this board. It's not as if there are a lot of tractor boards out there. Right now it's only good dealers like you who are shouldering what should be Mahindra's load. So why are they not here? BTW thanks to all the dealers who are filling the gap.

If I ran MUSA, someone would monitor this board at least once per day. It would be money well spent.

 

[dickfoster]

I hope you get your tractor issues resolved sooner rather then later.

Sometimes the money you pay extra for established brands helps things run smoother when things go wrong.

Having said that, I know auto parts are often hard to come by for very late model vehicles from the big three. So maybe it's just that.

On a separate note. I ordered a relay from Eaton (BIG company). It took six weeks. Wrong one came. But the right one took eight weeks and a lot of crap being flung into the fan. And a whole bunch of "it's en route" during those eight weeks! Maybe it's just these wonderful times we live in.

LOL I got an empty box from Eaton once. The part was in it at one time because they used foam in place to pack it and it had the impressions of the part but no part. It was a heavy chunk too but the box and tape were all in tact. When I shipped it to them, I insured it, when they shipped it back they didn't so it was on their nickel but they fought me on it. They finally replaced it after much delay and after me needing to chew out one of their VPs DI style but that was the very last time I bought anything from Eaton.

 

[dickfoster]

I was already wondering why Mahindra couldn't pull a part off of a machine in Bloomsburg and get you up and running.

I think you're talking about a whole lotta work including splitting a machine.

Still maybe the best thing to ensure a supply of parts for a new to the market machine would be to tear down a brand new machine and put all the parts on a shelf somewhere, local at least in the country, until an adequate source of spares can be built up. Not a lot of cost involved to ensure a lot of good will and show some responsibility towards putting an honest effort into decent after sales support.
Mahindra makes some good machines but they do have some T's to cross and I's to dot in the area of after sales support. I'm currently waiting for the phone to ring too. Either these people are too busy, don't care or they have too much to do for all the wrong reasons. We can infer nothing else.

 

[dickfoster]

If I ran MUSA, someone would monitor this board at least once per day. It would be money well spent.

Sure would be. Pay back should be tremendous for both growth and new machine sales. I don't think a lot of folks realize, especially MBA types, how much service sells. I probably sold more by giving good service to current customers than contacting potential new customers. In fact I used to try to get potentials up next to my current customers, then go for a cup of coffee so they could speak freely and let them do the sales job for me. Worked like a charm.

 

[MessickFarmEqu]

81 hours and 3 months old, a mess of a hydraulic system, and an ETA of weeks to get a part it would be fairly common with any of the 'majors' to be given a new tractor.

 

[DavesTractor]

81 hours and 3 months old, a mess of a hydraulic system, and an ETA of weeks to get a part it would be fairly common with any of the 'majors' to be given a new tractor.

Hard to argue with that line of reasoning. We have swapped out a tractor or two over the years when a part (or a fix) was not available promptly. Giving a loaner buys you a little time.

 

[sixdogs]

81 hours and 3 months old, a mess of a hydraulic system, and an ETA of weeks to get a part it would be fairly common with any of the 'majors' to be given a new tractor.

Agreed. That's how they got to be majors. Company bickering about chump change parts and not returning calls has caused many a company to fall by the wayside. Look at all the negative press and animosity this creates. And this isn't the only thread with comments like this. Suppose readers will think of this brand first when selecting the next tractor?

I bought Kubota, despite reservations, back in the early 1990's because I needed a warranty part on a tractor I bought at auction and not from the dealer. Even so, the dealer ordered a $20 part for me over the phone and said 'Let's get the part, get it running and get to the rest later". What a great man, dealer and product. I referred a number of buyers to that guy--and Kubota. From an also ran to the elephant in the room.

Be good at what you do or don't do it. Exceptionalism brings it's own rewards.

 

[IH782]

*Update*

My dealer called Mahindra for a second time to ask if they can open the hydrostatic unit and the were told absolutely not. If the pump is opened I will be charged somewhere around 4K for the unit.

One of the girls I have been calling for weeks at Mahindra called back finally. They left me a voice mail and said "be patient".

 

[SPYDERLK]

*Update*

My dealer called Mahindra for a second time to ask if they can open the hydrostatic unit and the were told absolutely not. If the pump is opened I will be charged somewhere around 4K for the unit.

One of the girls I have been calling for weeks at Mahindra called back finally. They left me a voice mail and said "be patient".

If yould like to sue them about it Ill chip in.

 

[varmint]

If this is a real thread, with honest writing about the situation, Mahindra is getting so much negative publicity that it behooves them to DEAL with this, now if not weeks ago. A replacement machine might be due? No matter who the manufacturer is, you don't treat customers like this for long, because word gets out, and away you go. This thread almost reads like a loose cannon intern at Kubota or Deere is making some serious mischief!

 

[IH782]

If this is a real thread, with honest writing about the situation, Mahindra is getting so much negative publicity that it behooves them to DEAL with this, now if not weeks ago. A replacement machine might be due? No matter who the manufacturer is, you don't treat customers like this for long, because word gets out, and away you go. This thread almost reads like a loose cannon intern at Kubota or Deere is making some serious mischief!

This is a very real thread and I have conveyed everything as it has unfolded as best I can. Mahindra can make right by this, and sometime it takes something just like this to wake a company their size up. All I want is to make sure the pump is not scored inside and be given a reasonable timeframe as to when I will get my machine back. To them one tractor is nothing, but to me it was a $40,000 investment and I have jobs and workers and their family's relying on me and this machine.