Soundguy said:
I've always thought it might be nice to have the option of a 'call-in' visit / consultation for some things.
Well, we do return phone calls, all the time, at no charge. But it is clearly not the best use of our time.
And a lot of people don't understand what is involved in this process. With every call someone has to find and pull the patients chart. Then I have to review it and call the patient back myself (which usually involves several calls, answering machines, etc) or have the nurse call the patient back (same hassles) then we have to document the discussion on the chart. Then the chart has to be picked up and re-filed.
There are 8 doctors in my office. We have employees that do nothing but answer phones. There was a day several months ago in which we logged 900 calls in 12 hours. So if the process I described above sounds trivial, just multiply it by say, 10-20 calls a day, on average, per doctor, that need a call back.
And ALL of the calls are answered by a human being, not a machine. And there is never a charge.
I agree, that for many things.. the healthcare provider needs to see you.. however.. some things... maybee not. like refilling a routine prescription that you take all year.. for instanc.. my alergy meds.. like alegra. If no other medical issues 9 that I'm aware of ) have come up.. This looks like a prime area for a 'micro' call in visit, perhaps a reduced fee vs the office visit fee.. etc.
Nah, I honestly don't mind doing that sort of thing for free. It as still takes time and calls to the pharmacy, but for cases like that we can really stream line the process.
On the other hand, sorting out BP meds, cold meds, potential interactions, answering lists of questions and all the 'why?'s and 'how comes?' that take time AND require a certain level of expertise....those just need a visit.
Now, as you can see, I'm a pretty prolific emailer. I'm looking forward to the day when such mini-consults can be done via email. The advantage is, it can be done when I have time and doesn't tie me or the patient up at a set time. I can see where a fee schedule might come into play for more involved consults. But not for an Allegra refill, that's still quick and easy.