Call to Tech support cost how much?
I called GE Healthcare to verify address to send in a module for Depot Repair.
The call center must be the Philippines because the person spoke Tagalog.
That person transferred me to India? and that person had a hard time understanding my email address.
About an hour later I receive email from GE requiring a Purchase Order for $1,000 to start so Tech Support will speak to me… and yes, this IS the new GE business model… confirmed!
I don’t know about you but I have GE light bulbs, appliances and easily have purchased half million dollars of medical equipment for work.
I don’t think I could look someone in the eye and demand $1,000 just to answer a question to confirm a mailing address for flat rate $1850 Depot Repair.
This was something I didn’t know until today…