Starlink

[LouNY]

Interesting update, per the starlink website and emails I have a mini coming to me.
I don't believe I ordered it, this may be interesting.

 

[JRH02]

For those who hve jumper on the offer for the MINI, will it handle a WiFi call on standby? Certainly an SMS?

 

[JethroB]

My 2022 Gen2 unit recently failed. I contacted StarLink via the app Chatbot and they sent me a new Gen3 system free of charge. When I complained about no option for expedited shipping they offered me a $120 credit if I would like. Uh yeah . It arrived in two days. Downside is the cable connectors have changed as has the mounting method. The cable is also slightly shorter.

 

[ponytug]

My 2022 Gen2 unit recently failed. I contacted StarLink via the app Chatbot and they sent me a new Gen3 system free of charge. When I complained about no option for expedited shipping they offered me a $120 credit if I would like. Uh yeah . It arrived in two days. Downside is the cable connectors have changed as has the mounting method. The cable is also slightly shorter.

Lucky you! The delay on getting our original gen2 was so long, I just bought a replacement at HD.

Yes, the cable is a little shorter, but it just fit here.

Has your speed picked up? Our basically tripled.

All the best, Peter

 

[JRH02]

Recent: I believe AI is strongly involved with SL customer service. If your service is down you need to make sure that is known without emotion. If they want to call you and SL is your only voice communication you need to state that.

I went 'round and round with SL until I realized this and then a human got involved. They treated me well.

Don't be a bleeding heart with AI. It doesn't work, at least with SL tech support.

 

[ponytug]

@JRH02 I think that is good advice.

My general impression is that Musk believes that customer service and customer support is a drain on the bottom line. It seems pretty consistently subpar across the various companies that he runs; cars, solar/batteries, and Starlink, but I'd admit my sample sizes are small. Then again, he is on the record with that belief.

All the best, Peter

 

[JRH02]

Peter, you are both correct and wrong.

 

[BigBlue1]

My 2022 Gen2 unit recently failed. I contacted StarLink via the app Chatbot and they sent me a new Gen3 system free of charge. When I complained about no option for expedited shipping they offered me a $120 credit if I would like. Uh yeah . It arrived in two days. Downside is the cable connectors have changed as has the mounting method. The cable is also slightly shorter.

I did something similar and ended up with a new Gen3 for my residential system too. I knew the cable was shorter than the one on my original round dish system and mentioned that when conversing and they threw in a free 150' cable. Good news is the cables aren't too expensive from Starlink and there are decent 3rd party options too now if you need one. But you might try contacting them back and asking for a longer cable gratis.

 

[BigBlue1]

Lucky you! The delay on getting our original gen2 was so long, I just bought a replacement at HD.

Yes, the cable is a little shorter, but it just fit here.

Has your speed picked up? Our basically tripled.

All the best, Peter

Our system speeds went from an average of around 80 Mb/s with the Gen1 round dish to routinely 250-400 Mb/s with the Gen3 system. Remarkable the difference. That said, the old system's throughput was never a bottleneck for us anyway, even with two people full-time WFH and lots of streaming. So faster is great but not really meaningful.

ETA: I just ran a test now and got 432Mb/s!

 

[BigBlue1]

Lucky you! The delay on getting our original gen2 was so long, I just bought a replacement at HD.

Yes, the cable is a little shorter, but it just fit here.

Has your speed picked up? Our basically tripled.

All the best, Peter

I'm confident you're correct about AI involvement, but don't discount wording and emotion. AI's strong suit is performing accurate assessments of data based on tons of data training. So an 'upset' user interaction may well be treated differently than a cold, logical interaction.