First - Thanks for all the information and help!!!
The things he knows are:
The contractor has offered to help but he is not too sure what this "help" is going to cost and the contractor does not seems to have an answer for what is going wrong - thus not instilling a lot of confidence.
He was there and even helped when the system was installed so he know a little about the system - there is no sand filter and that the leach field was leveled when it was installed. He said the dist. box is basically a plastic box with a lid that has one inlet and 2 outlets, there is a baffle inside (not clogged). basically just lets the water from the septic tank go in two different areas. The leach field is two runs of pipe 90' each and connect in a sort of "U" at the end. The system was designed to work for a house with more people/larger than his.
He checked the Dist. box and noticed the backup of water because he walked down there and water came out of the ground around it.
The area was perk tested and the county said it passed so he thought he was fine there. He did notice it didn't perk very quickly however. The county also inspected the system design and the installation so you would hope it was done correct with both a contractor and state agency checking it...
He does not have a vent in the septic system itself currently but one could be added at or near the dist. box. He also noticed it is damp at the very END of the leach field so he is guessing that means that at least some quantity of water is making it out to the end. He also has not had anything backup into the house (thankfully). They are being extremely careful with water usage and he is not experiencing and leaking fixtures/commode/etc...
Thanks and I hope this helps answer some of the questions.