hayden
Veteran Member
I’m in the early stages of exploring a Fendt Tractor. Fendt is part of Agco along with Massey, Challenger, and a variety of smaller brands. Fendt has been part of Agco for over 20 years, so I expect a stable operation at this point.
What I’m looking for is experience in dealing with Agco companies. The closest Fend dealer for me is about 5 hrs away, so buying one will be a really big risk. Any problem would be a big problem, and having the dealer visit or getting the tractor to them would be a huge deal. So I need to build confidence that the tractors are top quality, that if I need parts I can get them without drama, and that I can do most work myself.
Right now I see several yellow/red flags.
- I can’t download an operators manual. That’s really the only way to really understand everything I want to know about the tractor, and I don’t understand why a manufacturer would withhold it. I can get a manual for any of the other major brands and have spent a huge amount of time going over Deere manuals to really understand what they are offering. In 90% of the cases I know more about the tractors than the sales guys i have talked to.
- Agco has a literature web site where you can buy manuals. But it doesn’t even list the tractor model I’m interested in even thought it’s been on the market for a number of years. To me that shows a company that just doesn’t have their act together and where attention to detail is just not a priority.
-Agco also has an online parts web site, but once again the entire family of tractors that I’m considering aren’t listed. But if I search for a specific model I find parts info. So it’s in there, but not in the top level index/contents. Again, it wreaks of a disorganized company that doesn’t have their act together.
- The literature web site has a contact link if you need additional info. I filled out a request asking about the missing operators manual. I have heard nothing back after more than a week. Again, signs of a company in disarray.
- our town has a Challenger tractor, and it had some sort of a problem. Parts and skills weren’t available at the dealer that sold us the tractor, and it had to be shipped off to another dealer 6 hrs away. They didn’t have anyone who could work on it either, and we have been without the tractor for over 9 months. This says “run away” to me.
So what have owners of Agco products experienced?
What I’m looking for is experience in dealing with Agco companies. The closest Fend dealer for me is about 5 hrs away, so buying one will be a really big risk. Any problem would be a big problem, and having the dealer visit or getting the tractor to them would be a huge deal. So I need to build confidence that the tractors are top quality, that if I need parts I can get them without drama, and that I can do most work myself.
Right now I see several yellow/red flags.
- I can’t download an operators manual. That’s really the only way to really understand everything I want to know about the tractor, and I don’t understand why a manufacturer would withhold it. I can get a manual for any of the other major brands and have spent a huge amount of time going over Deere manuals to really understand what they are offering. In 90% of the cases I know more about the tractors than the sales guys i have talked to.
- Agco has a literature web site where you can buy manuals. But it doesn’t even list the tractor model I’m interested in even thought it’s been on the market for a number of years. To me that shows a company that just doesn’t have their act together and where attention to detail is just not a priority.
-Agco also has an online parts web site, but once again the entire family of tractors that I’m considering aren’t listed. But if I search for a specific model I find parts info. So it’s in there, but not in the top level index/contents. Again, it wreaks of a disorganized company that doesn’t have their act together.
- The literature web site has a contact link if you need additional info. I filled out a request asking about the missing operators manual. I have heard nothing back after more than a week. Again, signs of a company in disarray.
- our town has a Challenger tractor, and it had some sort of a problem. Parts and skills weren’t available at the dealer that sold us the tractor, and it had to be shipped off to another dealer 6 hrs away. They didn’t have anyone who could work on it either, and we have been without the tractor for over 9 months. This says “run away” to me.
So what have owners of Agco products experienced?