RX6010 motor failed @ 450 hours

[Trillium Farm]

IMO there has got to be more to the story! No reputable manufacturer, which Kioti is, would not want to know what the problem is, if nothing else but to solve potential future warranty claims and the fact that this customer if satisfied could buy another perhaps bigger tractor in the future, so in view of this, repair if justifiable, would be in Kioti's interest. To me there is much that doesn't make sense on the "business"level. Either the dealer is not presenting the case properly, or Kioti is being unreasonable or we are not being told the truth. If the first 2 I'd write directly to Kioti and by pass the dealer, I've heard Kioti go out of its ways for much bigger problems and though not contractually obligated good will does go a long way.

 

[radios1]

I think Kioti is well aware of this, and just wants to try to ignore it, which is NOT good!.

 

[Trillium Farm]

I think Kioti is well aware of this, and just wants to try to ignore it, which is NOT good!.

But Why? It doesn't make sense. Customer acquisition is THE greatest expense of any business and here Kioti has already a customer and the engine replacement would cost them a lot less the to replace this customer. Of course there has to be a limit to this not to encourage abuse, this why I'm not sure we're getting the whole story.

 

[coobie]

I think Kioti is well aware of this, and just wants to try to ignore it, which is NOT good!.

Really? And why? You must be a mind reader?

 

[JimR]

But Why? It doesn't make sense. Customer acquisition is THE greatest expense of any business and here Kioti has already a customer and the engine replacement would cost them a lot less the to replace this customer. Of course there has to be a limit to this not to encourage abuse, this why I'm not sure we're getting the whole story.

We are not getting the whole story because the motor has not been taken apart to determine what really happened. Any company that would ignore a real problem is cutting their throat for future business. Let's do a hypothetical situation here. Is this motor the 3 cylinder that the NX series uses? The NX series all use the 3 cylinder 111.4 liter motor. The HP range is 45 - 60HP. Now just maybe they are trying to squeak too much power out of the little motor, hence a failure has occurred. 15 HP is not a lot, but in the case,it is boosting it up by 33% power.

 

[Coyote machine]

To the OP; sorry to hear of your engine failure, admittedly at low hours, but nonetheless time wise out of warranty.
I'd like to know more about the video you shot. Was it at the moment of failure, or close to it?
What exactly were you filming? Was it the aftermath of the engine seizing, or was it during an attempted restart in which the engine leaked as a result of the block heater blowing out of the freeze plug hole?
What were the ambient conditions when the failure occurred? Have you ever used the block heater to warm the engine, and is the tractor stored in or outside? Did your selling dealer install the heater?

For the record, I among numerous other long time Kioti owners here on TBN who have helped other owners with tractor failures to engines out of warranty, BUT, in order to be effective we need to have all the facts, before and after a catastrophic failure like this. My experience dealing with Kioti on situations like yours is to have and keep records of everything done with and to the tractor since receiving it from selling dealer. Though this does not insure a satisfactory outcome for everyone, it does level the playing field when requesting out of warranty assistance.

To be clear, beyond the terms of the contractual obligations of the manufacturer's stated warranty coverage, which you agreed to at time of completing the purchase agreements, Kioti is NOT obligated to go beyond stated time and or hours of warranty duration. Goodwill can be applied by them if they chose to do so, but it is purely at their discretion.

One more thing: slamming them or any manufacturer on spacebook or anywhere else on the internet is a very bad idea. If anything it could open you to possible suit for slander or damages for misrepresenting the manufacturer, especially since the tractor is legally off warranty.

Sounds like you're a reasonable guy. Try to keep everything civil with your dealer and Kioti - all appreciate it much better than ranting and raving about what one is owed past warranty, if you get my drift...

 

[coobie]

I think Kioti is well aware of this, and just wants to try to ignore it, which is NOT good!.

I have another question for you why the burr up your arse for kioti? Just curious?Your miss information in numerous Kioti threads makes me laugh.I have a JD X740 maybe you might have better luck commenting/diagnosing things you seem know but I highly doubt that also.Laffin..

 

[ishiboo]

I think Kioti is well aware of this, and just wants to try to ignore it, which is NOT good!.

The NX series has been out since 2014 with that engine. There's plenty with thousands of hours on them by now. They're used in industrial applications rated up to 55hp, in Hyundai forklifts rated at 50hp, etc. I'm sure a single failure does not surprise them or is indicative of a manufacturing problem they have to figure out.

 

[FarmanJoe]

We are not getting the whole story because the motor has not been taken apart to determine what really happened. Any company that would ignore a real problem is cutting their throat for future business. Let's do a hypothetical situation here. Is this motor the 3 cylinder that the NX series uses? The NX series all use the 3 cylinder 111.4 liter motor. The HP range is 45 - 60HP. Now just maybe they are trying to squeak too much power out of the little motor, hence a failure has occurred. 15 HP is not a lot, but in the case,it is boosting it up by 33% power.

I have a new DK4210 SE and I believe it has the same engine as the NX. The only difference is the 60hp NX uses a turbo. I’m still very curious as to what caused this.

 

[JimR]

I have a new DK4210 SE and I believe it has the same engine as the NX. The only difference is the 60hp NX uses a turbo. I知 still very curious as to what caused this.

My NX4510HST also has a turbo on it as does the 50 and 55HP motors. Your motor is the 111.4 Liter motor.

 

[Trillium Farm]

We are not getting the whole story because the motor has not been taken apart to determine what really happened. Any company that would ignore a real problem is cutting their throat for future business. Let's do a hypothetical situation here. Is this motor the 3 cylinder that the NX series uses? The NX series all use the 3 cylinder 111.4 liter motor. The HP range is 45 - 60HP. Now just maybe they are trying to squeak too much power out of the little motor, hence a failure has occurred. 15 HP is not a lot, but in the case,it is boosting it up by 33% power.

You're absolutely right! Why would Kioti want to ignore this? Doesn't make sense to any business person. That's why I said that I don't think we're getting the whole picture.
Kioti is not a fly-by-night operator they have a reputation to up-hold. Perhaps they aren't getting the whole picture from the dealer.

 

[DK35vince]

There are no questions to deflect. If the American importer wants this to end, then they need step up and attend to the backlog of people waiting for warranty work, give the OP a good will repair and step up and sort out my problem and make me whole. If the American importer did that, the tune would change on the dealer level and my narrative would as well.

As for your non-argument, making arguments from silence is exactly how the American importer's warranty determined to not honor their warranty on my tractor.

Who is the importer, how does that work.
I assumed DaeDong was the exporter/importer.

 

[aczlan]

Who is the importer, how does that work.
I assumed DaeDong was the exporter/importer.

I suspect that the importer is Kioti USA (or whatever they call themselves) which is a wholly-owned subsidiary of DaeDong South Korea.

Aaron Z

 

[JimR]

To end the BS going on with Eric and Coobie about warranty work and a video of tree removal. That video was published on You Tube in October of this year. That was well after the time when Eric had problems with his tractor that Kioti refused to repair. On my own personal note I did contact Kioti with the issue that I was experiencing with a CEL and limp mode with my tractor. Not only did I get a call from Kioti's Rep, but I also got a call from my local dealer. He made some suggestions that I did try. The tractor somehow fixed itself. Now it has occurred again some 40 hour later and will be brought in for warranty work. I believe that the ECM is not working properly.

 

[JimR]

Eric, here's the video he is talking about in 2018. I've seen a lot more done with tractors than this by a John Deere owner. MinnesotaEric
- YouTube

 

[ritcheyvs]

The NX series has been out since 2014 with that engine. There's plenty with thousands of hours on them by now. They're used in industrial applications rated up to 55hp, in Hyundai forklifts rated at 50hp, etc. I'm sure a single failure does not surprise them or is indicative of a manufacturing problem they have to figure out.

I thought this was an RX with a four cylinder turbo engine and mechanical fuel injection, much like my old DK45s, but with turbo. Am I reading his wrong?

Editorial: I, for one, am not entertained when a technical help thread gets hijacked by a personal vendetta.

On the other hand, the OP hasn't provided much additional information on the problem. The last input from the OP was in post #6. Until the OP rejoins this thread my only advice for him is to document everything and (especially) take copious photos during the tear down. We all want to help this guy and hopefully learn something ourselves. But we are spinning wheels in a vacuum of information. And maybe the guy doesn't want help but just wanted to vent.

 

[xcgreene]

I think Coobie and Eric scared the new member away :irked:. You both have great posts separately, but put you two together and sheesh.

 

[ruffdog]

Hopefully the OP lets us know what broke with pictures! Was it hydrolock or was it a run-a-way?

 

[MossRoad]

Thread pruned. No PMs sent. Please continue the original discussion.

 

[MossRoad]

I think Coobie and Eric scared the new member away :irked:. You both have great posts separately, but put you two together and sheesh.

We see this several times per year, where a member joins and the first post is "warning" about the brand, dealer, etc.... while it might not be the intention, it comes across as ax grinding. If they would come on asking for assistance, and stating the facts, etc... that would be quite different.