Well, we bought (or thought we bought, but not really??) a new ck2610. Dealer delivered in on saturday. 5 minutes after he left, I started to dig a post hole and hydraulic fluid starts squirting out (a steady stream) from under the seat -- all over me, the hood, all parts under the seat, fender, tires, etc. Called the dealer, they picked it back up.
Monday, no communication. Tuesday, we contact them "oh, the tractor is fixed (O-ring blew out, now replaced)" -- "we'll bring it back in about 10 days or so." Doom on me. I have ~14 trees sitting in containers, waiting to be put in the ground, a fence to build, etc etc. Why the wait? Oh, "we are short on employees, 2 on vacation, and can't get away until mid-next week."
Then, another piece of info, I had to pull out of them (from a manager who was more transparent than the owner). Apparently there's a service bulletin out on this hydraulic leak. All (? - not sure which years) CK series need to have a part installed that will prevent the O-ring blow out. Tractor needs to go to the dealer to accomplish this service bulletin.
So, my perspective: dealer is sitting on my tractor for ~10 days post-fix, and even if they get the part in tomorrow to address the service bulletin, and could then actually deliver it the next day, I'll have to wait until their employees come back from vacation so there's somebody who can deliver the tractor.
Ok, some perspective ..... I realize these issues are just 1st world problems. But, I hate when companies (in this case, a dealer) tells me, "we care about your business, but we won't deliver your tractor for ~10 days because of our (poor-a$s) employee scheduling issues." The other thing I hate is when they say (which they did, twice) "we are sorry, you're upset." --- You've treated me like a mushroom: kept me in the dark and shoveled **** at me. Talk about a non-apology!
Ok, writing this was cathartic. I feel better now. -- Still waiting, with regrets......... wish I'd purchased from a dealer who cares, and incorporates the rudiments of customer service in their business practices.
Monday, no communication. Tuesday, we contact them "oh, the tractor is fixed (O-ring blew out, now replaced)" -- "we'll bring it back in about 10 days or so." Doom on me. I have ~14 trees sitting in containers, waiting to be put in the ground, a fence to build, etc etc. Why the wait? Oh, "we are short on employees, 2 on vacation, and can't get away until mid-next week."
Then, another piece of info, I had to pull out of them (from a manager who was more transparent than the owner). Apparently there's a service bulletin out on this hydraulic leak. All (? - not sure which years) CK series need to have a part installed that will prevent the O-ring blow out. Tractor needs to go to the dealer to accomplish this service bulletin.
So, my perspective: dealer is sitting on my tractor for ~10 days post-fix, and even if they get the part in tomorrow to address the service bulletin, and could then actually deliver it the next day, I'll have to wait until their employees come back from vacation so there's somebody who can deliver the tractor.
Ok, some perspective ..... I realize these issues are just 1st world problems. But, I hate when companies (in this case, a dealer) tells me, "we care about your business, but we won't deliver your tractor for ~10 days because of our (poor-a$s) employee scheduling issues." The other thing I hate is when they say (which they did, twice) "we are sorry, you're upset." --- You've treated me like a mushroom: kept me in the dark and shoveled **** at me. Talk about a non-apology!
Ok, writing this was cathartic. I feel better now. -- Still waiting, with regrets......... wish I'd purchased from a dealer who cares, and incorporates the rudiments of customer service in their business practices.
