eubie5
Gold Member
- Joined
- Mar 25, 2003
- Messages
- 260
- Tractor
- kubota bx2380
Appreciate the reply.The way it is supposed to work is:
The dealer submits a quote to Ktac for the repair of the loader.
Ktac compares the cost to repair versus the original contractual amount of the loader and decides to either total the loader or repair it.
If Ktac repairs the loader there should be no extra costs to you.
If they total it then they will give you an offer for the valuation of the loader. You can accept the offer and either receive a check or they can apply it to the loan (this I believe is at their discretion). You can also appeal the valuation.
If you accept the offer you can then purchase a new kubota loader and submit the invoice to Ktac. They will then issue a 2nd check or credit to your loan the difference between the accepted valuation and the original contract price.
If they decide not to do the pay the difference part you can try contacting Brian Carter who has posts here about Ktac to help resolve the issue. You should also lean on the dealer to help make it right. Some dealers are better than others at dealing with ktac.
From my understanding if you aren't happy with the current dealers evaluation of the repair you do have the right to get another dealer to do an estimate to repair.
pm me if you need email addresses to contact higher ups at ktac incase Brian Carter is no longer there.
The claims adjuster didn't say anything about that. Said they would either replace loader, and I'd pay the difference between what i paid and price for a new one.
2nd option would be they'd take what they'll pay for a replacement and pay towards my loan.
Then I'd pay, out of pocket, for a new loader. He didn't mention anything else you said. He said he was waiting on his end to see which way ktac wanted to take it.
My dealer says my loader is bent/totalled and i need a new one.
Like i said, i appreciate the info.