Nice move by Mahindra.

[Gator6x4]

I don't have a dog or tractor in this discussion, but I do think it is a good idea for Mahindra to offer on line support. On the other side of the coin I wish them good luck. I have been in the position of providing support on computers. (NO MORE) The how comes, why nots, but so & so said, My friends first cousin who walked by a plant ten years ago said, etc. I think you get the picture. Asking someone to refer to page # ? in an owners manual will usually get the response, I don't have such a manual. If Mahindra has sucess maybe Kubota, NH and John Deere will follow.

 

[jwcinpk]

Has anyone seen my owners manual? I seem to have misplaced it again! I geuss the hotline would be helpful to me.
Also need to know the roll pin size for the pto lever. Seems I've sheared it.
Someone forgot to tell me that Mahindra doesn't sell any ag tractors. Had I known I could have saved my self all the work of rolling this hay. I ceratinly am disappointed to find out that I've done all this work on my farm with a tractor that isn't an ag tractor. Maybe i should have plunked down the extra 15k for green, orange, or another shade of red.

 

[Robert_in_NY]

Has anyone seen my owners manual? I seem to have misplaced it again! I geuss the hotline would be helpful to me.
Also need to know the roll pin size for the pto lever. Seems I've sheared it.
Someone forgot to tell me that Mahindra doesn't sell any ag tractors. Had I known I could have saved my self all the work of rolling this hay. I ceratinly am disappointed to find out that I've done all this work on my farm with a tractor that isn't an ag tractor. Maybe i should have plunked down the extra 15k for green, orange, or another shade of red.

When did Mahindra crack the 100hp market? The largest tractor they had the last time I looked was just a utility tractor. Don't get defensive.

 

[Robert_in_NY]

Red River, my point was and even you are saying it, that 90% of the questions that this call center and even you get asked are covered by the owners manual. Since this is the case, wouldn't it make more sense for Mahindra to make all their manuals available online instead of paying people to answer phones? If people can come on here to ask a question then they should be able to look up their own manual also. For all I know Mahindra might have their manuals online but it still seems like this is designed to make more people dependent on others for help.

 

[RedRiver]

For instance, what if the customer does not have online access?

 

[Robert_in_NY]

Then how does he find out about the 24/7 call number? And once he does learn of the number might he write it down on the cover of his Op. Manual?

 

[srjones]

Then how does he find out about the 24/7 call number? And once he does learn of the number might he write it down on the cover of his Op. Manual?

This is a new program...as it becomes more and more rolled out, I would suspect the number would be printed on the manual or even the tractor itself. I would also suspect that dealers would offer this number to their customers as a supplemental method of support.

 

[srjones]

Red River, my point was and even you are saying it, that 90% of the questions that this call center and even you get asked are covered by the owners manual. Since this is the case, wouldn't it make more sense for Mahindra to make all their manuals available online instead of paying people to answer phones? If people can come on here to ask a question then they should be able to look up their own manual also. For all I know Mahindra might have their manuals online but it still seems like this is designed to make more people dependent on others for help.

The difference between the printed manual, and somebody on the other end of the phone is that somebody should be aware of the updates, inaccuracies, and TSB's (known issues).

90% of the questions I've asked my dealer have NOT been in the manual or were wrong or unclear (in the manual). I would also guess that 90% of the items on Ernie's list were not covered or were confusing in the manual as well.
RTFM (a computer term) is not much of viable option here.

I've also been oncall and I can say it's probably one of my least favorite activities. I'm less inclined to call the number if I know it's somebody's pager that's getting the page.

However, if there's a call center of knowledgeable people I can call when I'm doing my first oil change at 11:00 at night and the amount of hydraulic fluid that I added was *exactly* what was specified in the manual, but it was too much I could call and ask why, rather than waiting until the next day.

...Still thinking this was a smart move on Mahindra's part.

-srj

 

[jwcinpk]

When did Mahindra crack the 100hp market? The largest tractor they had the last time I looked was just a utility tractor. Don't get defensive.

Didn't know an ag tractor had to be 100 hp. Where I'm at I've never seen a 100 hp tractor, but I have seen a lot of agriculture. As for the defensive part, I was simply saying there are lots of people out there like me who between work, farm, kids, and everything else going on can't find their keys much less an owner's manual, but if I wanted to I certainly would get defensive.

 

[Robert_in_NY]

The difference between the printed manual, and somebody on the other end of the phone is that somebody should be aware of the updates, inaccuracies, and TSB's (known issues).

90% of the questions I've asked my dealer have NOT been in the manual or were wrong or unclear (in the manual). I would also guess that 90% of the items on Ernie's list were not covered or were confusing in the manual as well.
RTFM (a computer term) is not much of viable option here.

I've also been oncall and I can say it's probably one of my least favorite activities. I'm less inclined to call the number if I know it's somebody's pager that's getting the page.

However, if there's a call center of knowledgeable people I can call when I'm doing my first oil change at 11:00 at night and the amount of hydraulic fluid that I added was *exactly* what was specified in the manual, but it was too much I could call and ask why, rather than waiting until the next day.

...Still thinking this was a smart move on Mahindra's part.

-srj

While I agree, whoever is on the phone "should" know the updates and such but for all anyone here knows they might just be sitting there looking the question up in the same manual the caller has. Are Mahindra's manuals that sparse they do not cover most of these types of questions? As for your question about adding just what was specified as the amount the system requires. My manuals state you add the fluid until it reads full. The specs are listed to give you an idea but the operator still should read the manual if they don't know how to change the oil. Does the Mahindra manuals cover basic maintance?

Please don't think I am anti-Mahindra. If I had a competent dealer and Mahindra made a large enough tractor I would strongly consider them. However, they do not make tractors that fit my requirements and my local dealer is a fly by night outfit and I don't even know where he moved to right now. When he first opened up and I had friends ask me about them I told them what you guys all said as far as they are built real solid and are reliable. I have two neighbors that own Mahindras and one good friend who has one. I buy equipment that meets my needs and has proper dealer support which is why I run CNH equipment as I have a great NH dealer local and a good Case-IH dealer a couple towns over.

I joined this discussion to hopefully learn why this move is so "nice" for Mahindra. If anything, I think this will result in more calls to the dealer. I can imagine these dealers will get the same calls they have PLUS new calls asking the dealer for this hotline number. Then they will misplace the number along side their manual and have to call their dealer again to get this number again. I am all for people working on their equipment but there has to be a line drawn somewhere. If people want to work on their tractors and such they should take the initiative to read their manuals.

I would much rather see the money spent on this service spent to better build a dealer network. Help some of these small guys get established and with a better dealer network these owners will have more access to information and hands on help.

 

[MtnViewRanch]

Please don't think I am anti-Mahindra. If I had a competent dealer and Mahindra made a large enough tractor I would strongly consider them. However, they do not make tractors that fit my requirements and my local dealer is a fly by night outfit and I don't even know where he moved to right now. quote]

Robert, while I do not want to be nitpicky, do you not have a TN65? While I am not familiar with your other tractors, and am very sorry that Mahindra does not have a better dealer network and that is a good reason for you to not own one, Mahindra does indeed have tractors of your TN65 size & bigger.

Now we know that a friend of yours has a Mahindra and is not happy with it and that may have given you doubts about Mahindras, but there are some problems with all brands and I am sure that it would not be hard to find a New Holland with a problem bad enough that the owner wants to get rid of it.

While I agree with you about the owner's manual thing, (seems that a lot of questions asked here have the simple answers in the manual) all manuals are not created equal. My 7520 has a 1st class owners manual, but I have been looking at some smaller tractors, and have gotten owners manuals for them, and these manuals are not of the quality of my 7520.

Just a little more info.

 

[AchingBack]

Robert, what do you have to say about the 24/7 hot lines set up by the manufacturers of the tractors you own? Can you tell us about them?

 

[YanmarFever]

While I agree, whoever is on the phone "should" know the updates and such but for all anyone here knows they might just be sitting there looking the question up in the same manual the caller has. Are Mahindra's manuals that sparse they do not cover most of these types of questions? As for your question about adding just what was specified as the amount the system requires. My manuals state you add the fluid until it reads full. The specs are listed to give you an idea but the operator still should read the manual if they don't know how to change the oil. Does the Mahindra manuals cover basic maintance?

Please don't think I am anti-Mahindra. If I had a competent dealer and Mahindra made a large enough tractor I would strongly consider them. However, they do not make tractors that fit my requirements and my local dealer is a fly by night outfit and I don't even know where he moved to right now. When he first opened up and I had friends ask me about them I told them what you guys all said as far as they are built real solid and are reliable. I have two neighbors that own Mahindras and one good friend who has one. I buy equipment that meets my needs and has proper dealer support which is why I run CNH equipment as I have a great NH dealer local and a good Case-IH dealer a couple towns over.

I joined this discussion to hopefully learn why this move is so "nice" for Mahindra. If anything, I think this will result in more calls to the dealer. I can imagine these dealers will get the same calls they have PLUS new calls asking the dealer for this hotline number. Then they will misplace the number along side their manual and have to call their dealer again to get this number again. I am all for people working on their equipment but there has to be a line drawn somewhere. If people want to work on their tractors and such they should take the initiative to read their manuals.

I would much rather see the money spent on this service spent to better build a dealer network. Help some of these small guys get established and with a better dealer network these owners will have more access to information and hands on help.

Robert in all fairness, since you do not own a Mahindra & are not going to call the 24-7 hot line for your New holland, why dont you scoot over to the NH. forum. Maybe just maybe the rest of us can finish this out without any more criticism from a non Mahindra owner.
Mahindra has a fresh idea they are trying out, so lets give it a chance please
Sorry to be so harsh, but I dont see any Mahindra owners hassling the NH forums. lets keep this positive instead of arguing

 

[AchingBack]

Ahem, I believe if I would have gotten a NH TC24 series, I would dad gum sure be wanting 24/7 hot line service, eight days a week. Thanks John, Paul, George, and Ringo. By the way, when are you blokes getting into the tractor biz?

 

[Robert_in_NY]

Robert in all fairness, since you do not own a Mahindra & are not going to call the 24-7 hot line for your New holland, why dont you scoot over to the NH. forum. Maybe just maybe the rest of us can finish this out without any more criticism from a non Mahindra owner.
Mahindra has a fresh idea they are trying out, so lets give it a chance please
Sorry to be so harsh, but I dont see any Mahindra owners hassling the NH forums. lets keep this positive instead of arguing

Am I to understand that I can not join in a discussion on the Mahindra discussion board because I am not part of the club? I wasn't being critical but was just trying to understand why everyone thought this was such a great idea. The only reason I even clicked on this thread was because of the title.

 

[Robert_in_NY]

Robert, what do you have to say about the 24/7 hot lines set up by the manufacturers of the tractors you own? Can you tell us about them?

I have no idea if Deere, CNH or MF have hotlines and have no intention of finding out as they would serve very little use to me unless they can tell me if a part I ordered was in at my dealer or if I can borrow a tractor/implement off my NH lot for the weekend.

 

[Robert_in_NY]

Please don't think I am anti-Mahindra. If I had a competent dealer and Mahindra made a large enough tractor I would strongly consider them. However, they do not make tractors that fit my requirements and my local dealer is a fly by night outfit and I don't even know where he moved to right now. quote]

Robert, while I do not want to be nitpicky, do you not have a TN65? While I am not familiar with your other tractors, and am very sorry that Mahindra does not have a better dealer network and that is a good reason for you to not own one, Mahindra does indeed have tractors of your TN65 size & bigger.

Now we know that a friend of yours has a Mahindra and is not happy with it and that may have given you doubts about Mahindras, but there are some problems with all brands and I am sure that it would not be hard to find a New Holland with a problem bad enough that the owner wants to get rid of it.

While I agree with you about the owner's manual thing, (seems that a lot of questions asked here have the simple answers in the manual) all manuals are not created equal. My 7520 has a 1st class owners manual, but I have been looking at some smaller tractors, and have gotten owners manuals for them, and these manuals are not of the quality of my 7520.

Just a little more info.

The TN65 is too small for a lot of my jobs. I am actually looking for two tractors right now. I need a 120hp cab (open station if the price is right) tractor with FWA and a 70-80 pto hp cab tractor with FWA and no more then 5' wide.

My friend loved his Mahindra up until he started having problems. I am sure if there was a competent dealer local it would have been taken care of and I doubt I would have even heard about it.

I am not upset with Mahindra or even afraid of owning one and I do know all tractors have problems. That isn't what this thread was about. I was only trying to have a discussion about a topic posted in a "discussion" forum. I don't sit here looking at the Mahindra forum waiting for topics, I just check the post in the last 24 hours and if a title catches my eye I read it regardless of what forum it is in. I am dealer loyal, not tractor loyal so I enjoy reading what others have to say about their tractors as I never know when I might have one sitting in my barn.

 

[Offy]

This is for Mahindra owners that might be interested in the 24/7 Hot Line. Those who either don't own a "Hindi" or the idea of a hot line please disregard.

As of today it is only available as a test basis by certain dealers or areas. It is going to be more of a referral system to get you to the closest dealer to your tractor. It is in India and is maned by personnel that are profecient in our language. They will not be technical people as such, at least for the most part, but they will have access to some technical literature to assist them in answering the questions presented. This is first hand information from Mahindra USA in Texas.

Man, I'm enjoying my Mahindra and I'm very pleased with my choice after a lot of research and dealer visits.

 

[Dougster]

It is in India and is maned by personnel that are profecient in our language.

How can that be??? I can't even find people proficient in our language right here in the good old USA!!!

Dougster

 

[Offy]

Ah, common Dougster I never said people from New England talked funny