My first summer with Kioti (So far not good)

[MotorSeven]

Good grief, it sounds like hacking into the CIA:laughing: I'm glad things are moving in the right direction and yes Kioti needs to make some changes in their CS structure.

 

[tnmike]

After all the trouble you've had you deserve a new tractor. If you get one I will be truly amazed.

I am not defending Connie but you can best believe that a secretary would not last long with her current mode of handling customer relations unless she had been directed by management to do so. I would blame them more than her.

 

[JoelD]

Unfortunately in today's corporate culture sometimes easier to keep poor performing employee than to go through legal process of dismissal and replacement.
i would be as mad as you are and your frustration is totally justified
if new hydro fixes problem then i would be comfortable you are good for long time, if it does not then i would pull together all your documentation into a nice tidy bundle research lemon law find a nice similar example if you can and fight for new machine

good luck,
joel

 

[Ductape]

Is it financed through Kioti ?

Might be time to let them have it back.

 

[madmax12]

Very recently, mahindra marketing started posting in the mahindra forum, even PMing/emailing existing customers. And there are 3 dealers involved in the posts, at least one of which has recurring contact with the highest levels in the company...

If kioti (all brands) started logging in here, and they started to see that people from all over the world are on this site, perhaps all the brands would move much more quickly in problem solving and/or tractor swapping.

The poster who decided not to buy the kioti product after speaking with Connie, suggested sending kioti his thread link. I think he's on the right track.

Perhaps this site could have a large impact on the whole industry's customer relations/warranty/recall/repair process.

 

[Misfire]

After all the trouble you've had you deserve a new tractor. If you get one I will be truly amazed.

I am not defending Connie but you can best believe that a secretary would not last long with her current mode of handling customer relations unless she had been directed by management to do so. I would blame them more than her.

Connie isn't a secretary. I was informed by the switchboard attendant that Connie is Customer Relations.

I think the problems in that company are rooted at the very top of Daedong USA.

 

[kiotiken]

Well, I doubt Connie is the problem, nobody would get away with cs like that if that's not how the system was designed. Kioti wants to have dealers between them and the owners. Most of the time that's OK, but can be frustrating, especially if your dealer's not getting the answers you'd like. Once you're "in", they are great to deal with, pleasent, responsive and willing to help.

I think everything will work out nicely in the end for Dingo and with time the pain of this ordeal will fade a little. The DK series is a beast of a tractor and very quickly puts a smile on your face when you start working with it.

 

[Dr Dave]

Sounds like this company does not beleive in customer service. To bad for there dealers and customers or potential customers. Good luck with the next repair attempt.

Dave

 

[CBW1999]

I am not defending Connie but you can best believe that a secretary would not last long with her current mode of handling customer relations unless she had been directed by management to do so. I would blame them more than her.

I have seen all to many times where "creative license" has been taken as to how they handle what they have been instructed to do- I doubt upper management ever dictates rudeness.

Unfortunately in today's corporate culture sometimes easier to keep poor performing employee than to go through legal process of dismissal and replacement.

Well, I doubt Connie is the problem, nobody would get away with cs like that if that's not how the system was designed.

Unfortunately, People like her tend to be a "bully" and nobody wants to confront them about poor performance because they well.... bully them into submission. Often (not always) this type of person finds their way into a job or specific task that allows them the ability to assert themselves in this way. Need for power/control....etc.

Least commonly would the system be "designed" to have someone behave this way.

Possibly an example of someone who has management right where they want them to feel secure in their job and act the way they want to.

 

[kiotiken]

Rudeness no, but the system is designed with a gate keeper to redirect trafic to the dealers. You're not really supposed to get past Connie, so she's doing what she's supposed to, her being rude is probably frustration from talking to persistant SOB's like me all day. I don't mean to defent "the system" or Connies rudeness, but that's my take on it. The system should be a little more receptive to owners IMHO.