Fuddy1952
Elite Member
- Joined
- Apr 17, 2018
- Messages
- 4,297
- Location
- South Central Virginia
- Tractor
- 1973 Economy and 2018 John Deere 3038E
Just wondering how others experience is around the country with utilities, modern life, promises, etc.
Example 1: I've been with Verizon phone landline business and home over 40 years.
Retired 6+ years ago, then kept number but switched to wireless. Recently decided to go back with landline (wired) home phone, same # I've always had. Guy shows up early this morning, makes connection about a mile away (main panel box), then our road box 1/4m away, then service box at house. Yay! He calls me, phones ring, as he's loading his van I call my cell #...all is well. Guy leaves, I try to call...nothing but static!
Years ago...no problem... you call, a person answers, guy comes back. Not now! I call, go through 50 prompts, message says "one hour hold time"! So I'm listening to ("music?") an hour. That #%&@ after explaining I could have punched in the snoot! Says scheduled for a week!
I finally call corporate executive office, they call back, supposed to come out tomorrow.
Example 2: I have Dish TV. It's been acting up for months, we don't watch TV much anyway, so I call to cancel. They don't want to lose a customer, so guy comes out, says I need to cut down a large oak tree in yard.
Heck with that! So I call to cancel. Second guy comes out. "No problem! We'll move your satellite dish". He wants to put it in middle of a pasture! Long story short, we put it at an existing utility pole, it's not noticeable. I helped trench in the new line.
Dish said no problem, no charge. I'm on autopay, today I get my credit card bill and they charged it! Again, I call, on hold forever, hopefully it's straight.
It used to never be like that years ago. Sorry, had to vent. I assume I'm not alone?
Example 1: I've been with Verizon phone landline business and home over 40 years.
Retired 6+ years ago, then kept number but switched to wireless. Recently decided to go back with landline (wired) home phone, same # I've always had. Guy shows up early this morning, makes connection about a mile away (main panel box), then our road box 1/4m away, then service box at house. Yay! He calls me, phones ring, as he's loading his van I call my cell #...all is well. Guy leaves, I try to call...nothing but static!
Years ago...no problem... you call, a person answers, guy comes back. Not now! I call, go through 50 prompts, message says "one hour hold time"! So I'm listening to ("music?") an hour. That #%&@ after explaining I could have punched in the snoot! Says scheduled for a week!
I finally call corporate executive office, they call back, supposed to come out tomorrow.
Example 2: I have Dish TV. It's been acting up for months, we don't watch TV much anyway, so I call to cancel. They don't want to lose a customer, so guy comes out, says I need to cut down a large oak tree in yard.
Heck with that! So I call to cancel. Second guy comes out. "No problem! We'll move your satellite dish". He wants to put it in middle of a pasture! Long story short, we put it at an existing utility pole, it's not noticeable. I helped trench in the new line.
Dish said no problem, no charge. I'm on autopay, today I get my credit card bill and they charged it! Again, I call, on hold forever, hopefully it's straight.
It used to never be like that years ago. Sorry, had to vent. I assume I'm not alone?