You just answered your own question,, the dealer takes his time, if he wants too. My only issue, the Bradco hoe with not enough hydraulic power to run properly, I have to say, that my dealer, New England tractor, did tell me up front, We will fix it one way or another and it probably will take several weeks to do so.. They did in fact spend hours on various phone calls between Bradco engineers, Mahindra in Texas ( only U.S. office at the time) and my self. The reason I know this is those same people they talked to, also called me within minutes of their phone calls. A decision was made, I want to say Mani Isheyer (sp) a Mahindra VP of some department, the dealer, and I agreed to their change design... Start to finish it was probably 7 weeks or so.. The end result was a well designed PTO pump w/15 gall reservoir and the hoe works flawlessly. I have called the dealer for simple things like what filters, kinds of oil, ordered other hoe buckets, or whatever,, always right there or they tell you, we'll find out and get back. Never more than 24 hrs for an answer... I am a beleiver now that a dealer can make or break a pleasant tractor experience vs non pleasant,,