I won't discuss someone's personal issue in a blog out of respect for their privacy. However, I will say insurance companies, regardless of what type of insurance, are not repair shops but simply the source of payment for repairs. I take it seriously when anyone complains about KTAC's service which is the only reason I am responding to this post. That being said, if anyone has an issue they would like to discuss, you can email me and we can do so in private.
Brian Carter
Director, KTAC Insurance Agency