I got a PM stating they are working on a way in which to capture owner opinions on machines, and the like, that would be hugely valuable.Joel
Hi Joel & all on this thread.
Well, these are difficult areas to balance for all of us, users and moderators. We do not usually remove messages when members discuss a problem with a tractor, or with a dealer --- so long as they wish to discuss it in general terms of the EXPERENCE. The problem arises, always, when someone wants to vent and in effect harass a dealer or company by specific name.
The problem is (as our moderators have already expressed quite well) that we cannot possibly know which person may be telling the truth. Several times we have had disputes between a customer and a dealer that wound up in legal territory, and we were specifically asked to remove posts, because they would work against the owner.
According to the various laws as we understand them, Forum owners are not held liable for statements made on web sites (so long as several relatively minor conditions are met, which we do on TBN). However, this does NOT excuse an individual poster form being sued for defamation of character, libel, damage of business reputation and other problematic areas.
We moderate/remove less than a fraction of one percent of all posts. We tell people up front in our Terms of Service that we are a family friendly web site; we do not have an open, free-wheeling, anything-goes environment. There are plenty of places online like that -- but this isn't one of them.
Many times people have an event or what they perceive to be a negative experience with a tractor dealer, home builder, whoever. They are "hot under the collar" and probably feel they have been wronged. It is frequent that people issue threats to "spread it all over the Internet." And many people do. But not here.
We just had to make a decision as to what we considered fair to all parties. Our purpose is not and never has been to "expose lousy dealers" or lousy equipment or anything else. There are ample public agencies and legal avenues for customers to complain to a business, or take action to redress wrongs.
Major manufacturers do have problems from time to time; but my experience has been that all of them are genuinely and sincerely interested to favorably resolve problems for their customers --- within reason. As we all know, now and then, there can be an "unreasonable" customer. TBN cannot try to take sides, investigate facts, or try to make sure no one is fabricating information, or exaggerating and so forth.
Our compromise, since the beginning of this site, has been to allow "complaint" discussions in a reasonable manner. However, when we feel someone is adamant in their desire to "expose" a specific business, we remove those posts. If possible, we may edit out the dealer or other specific name, and let the thread go on talking about the issue in more general terms.
It is easy to get background information and recommendations on local tractor dealers. Most of them have been in business for decades. Some of them may have a bit "different" ways of doing things in the tractor/ag industry. Sometimes people new to tractors cannot appreciate that tractor sales and service are not going to be like buying something at Costco, or even a car dealer for that matter.
I can tell you with 100% certainty, that no compact tractor manufacturer has ever contacted TBN to request removal of a post they did not like. Most of them do monitor the site, and provide lots of great information about their products. But they have never once intruded to attempt to change the way users talk about their products. I find this refreshing and highly commendable.
We are nearing 400,000 unique vistors each month. Surely you can appreciate the chaos that would instantly arise if we just sat back and let anyone say anything they please. Just not gonna happen...
We are in process of putting the finishing touches on new feature (it may be part of TBN or a new site altogether) which will have specs and stats on virtually every compact tractor in the marketplace. There will be a way for users to rate various tractors, rate experience with one's dealer, and comment about safety issues and similar things. The database is complex and the many features turned this into our most major project yet for TBN. We hope to launch it later this year.
Hakim Chishti,
TBN Staff
P.S. The various points have been adequately expressed, so I am going to close this thread.