http://www.apwa.net/Resources/Reporter/Articles/2002/10/Winter-walking-tour-of-Sapporo-Japan said:
There is so much that I can say about this short trip. Aside from all the interesting technologies and advances, what struck me the most is the attitude of the people towards the service they receive from their winter maintenance operations. As I mentioned earlier, the people have a higher level of acceptance towards a lower level of service (by our standards). Instead they are in favour of other factors such as budget savings, shorter delivery time, and increased environmental friendliness. As well, the willingness of citizens to participate in programs such as placing snow in gutters helps their municipal and road authorities maintain the city. When it comes to winter maintenance, I believe that we have to work on education and training in the same way we approach technology. Enhanced education programs should include not only managers, staff, and operators, but the public as well. Elected officials and the media are also good groups to target for the improvement of winter maintenance.