I had a Sharp 60" smart tv develop a 1/8" green line that ran vertically on the left side of the screen. ..google searching showed it to be a fairly common problem. And the fix was more than the TV was worth. This unit was rarely used...maybe only 10 hrs or so in a year but still out of warranty. I posted my aggravation about it on some Internet forum....and to my absolute amazement...got a little Mail about 15 minutes later from Sharp..saying they would have someone call me to find a solution.....I didn't believe it. ....then about 15-30 minutes later I get a call from Sharp...and they apologize for the problem...offer to replace the set for something like $350-500 ..with a bigger and updated unit....free shipping and instillation.......I was shocked ....how the **** did they even get my cell phone # in the first place from a internet post....crazy.