How do you submit a support ticket?

[aczlan]

Here is how I ended up there. At the bottom of the "Forums" page is a red "Help" button. Click on that and it takes you to the "FAQ's" page. I scrolled through till I got to Account Access/Privileges. Since the error response I had been receiving was that I didn't have permission to download photos I thought perhaps I could find out what privileges I had or find out why I couldn't post. There are a number of links for support ticket submission and those links take you to the Kayako page with instructions for creating an account and submitting a support ticket. It appeared that site is the technical administrator for TBN and they have responded to the support tickets I submitted albeit with a recommended solution that didn't work.
So, if that is the incorrect place to request site help, does anyone know how to submit problem reports or who handles those kind of problems? I still have the original problem that sent me down this rabbit hole... I'd post screen grabs of the pages but I can't post photos!

IMC is the owner of TBN and Kayako is a relatively big name in helpdesk software, so that sppears to be the right place. I would PM Mumammad, or open another support ticket and link to this thread.

Aaron Z

 

[jimjumper]

As an update, both Muhammed and Kayako seem to thińk that there is something wrong with my cookies that, while the site may show me as logged in, I am actually not. I don't quite know how that can be since it allows me to post text but not photos. I have reported that to both Kayako and Muhammed but haven't heard from them back. I'll see if they have any other ideas. I also suggested that they delete the account and I'll recreate it but they haven't said anything about that idea either. I'll keep trying.

 

[Xfaxman]

Thanks for the update.

 

[jimjumper]

Finally! Figured it out and of course it was simple. When logging in just check the box by the log-in that says "Remember me". That keeps your MAC from deleting the site cookies as you go forum to forum.