LanceH
Silver Member
Hey all,
I bought a 5x24 3000 psi Nortrac cylinder to use on my diesel log splitter. I did some research, mostly on here, about this cylinder brand (looks like Northern Tool's own brand) and saw pictures/read gripes of the cylinders showing up to the door looking like they came out of battle.
When i called to place my order, i specifically asked Northern Tool's representative to be sure that my cylinder was sent in a package to protect its finish. So i was pissed when it showed up with half the paint missing-i dont even know how the UPS driver knew my address because most of the label was missing.
Long story longer, i called customer service and explained the problem, didnt want to be a prick, but thought they could have given me a coupon, free coffee cup or at least an apology! Na, nothing. They gave me a return number to write on the cylinder and said UPS would be by to pick it up and they should call me to set up the time...never got a call. week and a half later, i call back and complain cause i still have this crappy cylinder sitting in the barn holding up progress on my wood splitter. Turns out Northern Tool & Equipment had problems with their computer / fax system that sends the "request for pickup" note out to UPS so here i am again waiting, but now the gosh **** things are on backorder for a few weeks! Now i'm pissed! I feel like driving to the nearest store in Virginia and throwing the SOB through the front window!!!
Point of this thread is to know what i can do to extend and retract the cylinder using compressed air so i know at least weld up the rest of my parts. That way when the cylinder comes in (god knows when) i can just drop it in and start splitting wood using hydraulic pressure. Cylinder has 1/2" NPT female ports, so can i just get a male nipple for a air hose connection and a bushing that gets me from the 1/2" to whatever the air chuck is and take my hose from the front port to the back or is it more complicated?
Sorry for the rant, but I'm pretty upset with Northern right now. Thanks for any advice.
I bought a 5x24 3000 psi Nortrac cylinder to use on my diesel log splitter. I did some research, mostly on here, about this cylinder brand (looks like Northern Tool's own brand) and saw pictures/read gripes of the cylinders showing up to the door looking like they came out of battle.
When i called to place my order, i specifically asked Northern Tool's representative to be sure that my cylinder was sent in a package to protect its finish. So i was pissed when it showed up with half the paint missing-i dont even know how the UPS driver knew my address because most of the label was missing.
Long story longer, i called customer service and explained the problem, didnt want to be a prick, but thought they could have given me a coupon, free coffee cup or at least an apology! Na, nothing. They gave me a return number to write on the cylinder and said UPS would be by to pick it up and they should call me to set up the time...never got a call. week and a half later, i call back and complain cause i still have this crappy cylinder sitting in the barn holding up progress on my wood splitter. Turns out Northern Tool & Equipment had problems with their computer / fax system that sends the "request for pickup" note out to UPS so here i am again waiting, but now the gosh **** things are on backorder for a few weeks! Now i'm pissed! I feel like driving to the nearest store in Virginia and throwing the SOB through the front window!!!
Point of this thread is to know what i can do to extend and retract the cylinder using compressed air so i know at least weld up the rest of my parts. That way when the cylinder comes in (god knows when) i can just drop it in and start splitting wood using hydraulic pressure. Cylinder has 1/2" NPT female ports, so can i just get a male nipple for a air hose connection and a bushing that gets me from the 1/2" to whatever the air chuck is and take my hose from the front port to the back or is it more complicated?
Sorry for the rant, but I'm pretty upset with Northern right now. Thanks for any advice.