- Joined
- Feb 21, 2003
- Messages
- 26,746
- Location
- SE Michigan in the middle of nowhere
- Tractor
- Kubota M9000 HDCC3 M9000 HDC
I just went round and round with HF over their new brushless Bauer 4.5" angle grinder. I have (had) the older brushed version which I gave to a friend who also has Bauer cordless tools (I have quite a few of them and they all work as advertised except the brushless angle grinder.
All the local stores were out of stock so I ordered one online and when it came, I popped on a fully charged 5AH Bauer battery pack, slid the switch and viola, NOTHING. Called HF, they sent me a pre paid Fed Ex return label and it went back. Meanwhile my local store received a few so I trundled down to the local store (with a fully charged battery) in my pocket and grabbed one (it's a tool only deal), took it out of the box and 'road tested' it right in the store. Worked fine so I bought it. meanwhile I get an email from HF that they were on backorder in their California headquarters so I cancelled it and they credited my HF credit card for the charge.
Talk about a hard way to get one...
First time I've had any issue with a Bauer 20 volt cordless tool. Hopefully the last time too.
I've been wanting to get the Bauer 20 volt handheld shop blower (for blowing out the radiators on my tractors) but they are also not in stock which means to me that they are out in the bay off San Diego on a container ship waiting to unload.
Nothing beats supply chain economics today.
All the local stores were out of stock so I ordered one online and when it came, I popped on a fully charged 5AH Bauer battery pack, slid the switch and viola, NOTHING. Called HF, they sent me a pre paid Fed Ex return label and it went back. Meanwhile my local store received a few so I trundled down to the local store (with a fully charged battery) in my pocket and grabbed one (it's a tool only deal), took it out of the box and 'road tested' it right in the store. Worked fine so I bought it. meanwhile I get an email from HF that they were on backorder in their California headquarters so I cancelled it and they credited my HF credit card for the charge.
Talk about a hard way to get one...
First time I've had any issue with a Bauer 20 volt cordless tool. Hopefully the last time too.
I've been wanting to get the Bauer 20 volt handheld shop blower (for blowing out the radiators on my tractors) but they are also not in stock which means to me that they are out in the bay off San Diego on a container ship waiting to unload.
Nothing beats supply chain economics today.