If only more businesses would follow the lead of Ken's "bolt on hooks" with respect to customer service. This business responded to an issue that a customer raised and delivered an answer and guess what, the customer is more than satisfied and tells others. What a crazy idea for business? You make customer after customer happy and you get more and more customers. Who would have thought? Or, use the other business model which is maximize profits for the month and lose customers who are annoyed and tell everyone they meet. The business fails and the owners question, what did we do wrong?
Well done "Ken's Bolt on Hooks." You've got my attention.
