frustrated customer

[Anonymous Poster]

Greetings to everyone! I have been away a while,and I just wanted to say hay!/w3tcompact/icons/cool.gif Me and my L3000 are getting along just fine. The last time I posted, it was about moving snow and now we are " DOIN IT IN THE DIRT " (way too much fun-not nearly enough implements) I did manage to get a boxblade though. I have been logging and skidding trees mainly, the Kubota does'nt even hesitate about it, just it and a chain. Well , about my post now, the Kubota was delivered with a gas gauge that never worked, I told the dealer about a week after I got it , he said it was a common problem and that he was busy and he would fix it, I said no problem get to it when you can. I figured a week or a month at the most. Well it has been six months now, and it is kind of a pain in the butt to have to guess or look to see where the gas is ten times a tank ful. I realize he is busy trying to run a buisness so I have been patient, I have asked seven times now and every time I have gotten the answer "right , ok we will get to it" if I could I would just fix it myself but I can't. I would like to know what others would do from here. Thanks

 

[Anonymous Poster]

Be nice about it... light a fire under the dealer's back side...

I'd call the dealer up, tell him because of the faulty fuel gauge since day 1, that you've been patiently waiting for him to repair..., you have now run out of fuel, you can't start your tractor and you don't know how to bleed the lines... so please come out and take care of the situation now, because I'm stuck in the middle of a major planned job and my helpers are standing around getting paid and nothing is getting done until you get here... {or something along that tune?}

By the way, Mr. Dealer, what is the toll free number for Kubota Customer Service Rep. so I can discuss this further...if need be.

 

[JOR_EL]

You might mention that you didn't REALLY expect the same kind of attention that you got BEFORE the deal was made, but this is still a LITTLE disappointing! /w3tcompact/icons/laugh.gif

Larry

 

[kerr]

Get ya a pocket full of tools and go visit the dealership.Find a unit the same as yuors,pop the hood,go ta looking around in there kinda talking to yourself,pull out a screw driver and go ta pulling the sending unit off.If someone hasnt come out ta greet ya by than,pull the sucker!Fuel is gonna run so stay back!If someone greets ya before you get to the units,have a ****fit on em!!Still not happy,dont make payments for awhile and tell em why.I would call every 800 no.to kubota i could find.Try calling another dealership"nice now,treat folks the way they treat you for sure" tell him the deal and your patience being taken for stupidity.Screw em,throw em in the creek any way you can.

 

[JOR_EL]

If you follow Kerr's advice, let us know when you're gonna go in.

A bunch of us want to WATCH!!

/w3tcompact/icons/tongue.gif /w3tcompact/icons/shocked.gif /w3tcompact/icons/laugh.gif

Larry

 

[Anonymous Poster]

Kerr,

Now, there's an approach... I never would have thought of...

 

[kerr]

Or ,just post the name of that potlickin dealership here.?????????????????????na,go the other route.Good luck eather way.

 

[r0GuE]

Call the dealership, naaa... go there. Tell them VERY specifically (be nice, even though they'll still think your an a.h. just for requesting decent treatment). Tell them,
"I want my gauge fixed in 7 days or less."
I truely believe you need to be specific with these bufoo.. I mean dealerships! Some simply have no idea that there are people who expect to be treated with courtesy and respect in a timely manner. You need to articulate that. If you are not absolutly explicit in your request/demand, they will slip it on for weeks months or never.
I mentioned in an earlier post what I would have done different in the purchase of my BX. This is what I meant. Not to neccessarily be rude, as that serves no end, but to be extreamly explicit so as to eliminate confusion. Now stop being a door matt, it's not fair to you, nor to the value/hard work you have invested in your machine. Good luck!

Rogue

 

[JerryG]

Hay, do it this way….Call and order the part from the parts dept. Find out when it will be shipped in. Call the Service Manager and make an appointment for a day or two after the gauge should be in. When you drop it off, tell the service manager that the parts dept. has it and it’s in your name and that it is warranty work.
If you do it this way, you are in control all the time and not the non-responsible dealer

 

[Anonymous Poster]

Jerry,

What's he gonna do, when it's only a "bad" connection @ the fuel sending unit... that's probably causing all this grief... /w3tcompact/icons/smile.gif

P.S.- Don't burn any bridges... you may have to cross them.

 

[TWINKLE_TOES]

Kerr,

I like the way you think/w3tcompact/icons/smile.gif. I'll bet you don't have to wait for your dealer to be responsive, if he is still alive.

Al

 

[RobertN]

When you go in, do as Rogue says. But, also bring in the paper showing the date of purchase, and the date of each time you called or stopped by the dealer to ask about the repair. Be sure to document EVERY time you have asked about the repair in the past, and continue to do so until it is done. Be VERY forward with ALL the dates you have inquired about the repair.
Either they will get the idea when you show them, or you will have proof for when you go to customer service.

Also, wherever you can, document who you talked to about the repair and parts.

If you go and tell them you were there April 2nd, April 12th, May 7th, May 24th, Jun 5th, and July 8th, then they should get a clue.

This way there is no confusion. You can show how the little irritation became a problem.

Also, on the document, track how much time you have spent on the phone, and spent driving back and forth.

RobertN in Shingle Springs Calif

 

[Snell]

Make sure you talk with the service manager, not just the salesperson. Not that the message and need for an appointment/warranty work shouldn't of gone through, but sometimes it doesn't...

 

[Will]

My normally excellent dealer got into some sort of disagreement with Kubota, and for quite a while they weren't getting many new tractors to sell. I got stuck in the middle and ended up waiting three months for a new tractor. I think I would have waited even longer, but I finally called up the Kubota distribution center for my state and told them that I didn't want to get stuck while Kubota and my dealer worked out whatever their problems were. Amazingly enough, two days later I had my tractor. While I was at the dealer's the phone rang, and all I heard of the conversation was, "Yes, he's here now".

Hopefully this will leave you convinced that up the chain of command, Kubota is committed to their customers. The trick then is to figure out how to get what you want while staying on good terms with your dealer.

-------------------------------------------------------------------

Here's a link with pricing info on Kubota B series tractors.

 

[kerr]

I would say that 6 mounths is very patient.Yes maybe the dealer figures the unit will be in for some kind of work and ill get to the fuel guage than.Or maybe he is real busy?Sorry fellas,its a big ol crock-a-smoldering crap!This ia a clear case of ,i got your money,whats he gonna do about it .Seams ta me anyway.Show this potlicker how the cow eats the cabbage.O-yah,make sure the float aint stuck in the bottom of the tank.

 

[Anonymous Poster]

Hello,this is putty340 with the L3000. I don't know why this board won't take my username, it keeps telling me that this username is allready taken, I know it is - it's mine! Anyway I think I know where I am going wrong. I am going in to pay my payment every sixteenth of the month and everytime I talk to the salesman who sold me the tractor. I think maybe I need to talk to a manager, or the owner. I would think the salesman would want to fix this so the owner does'nt have to deal with stuff like this, but obviously thats just what I think. This is my first new purchase of anything , so I don't have much experience in this area. I don't know if I can go in and pull parts off another tractor, but I will be firm. I have noticed that the dealership is switching over to Newholland,they have always sold both, but there is far less orange there nowadays, I wonder if that has something to with it. thanks

 

[skent]

Try logging in before you try to post or reply to any posts. It happens to me occasionally too, and logging in usually works.

Steve

 

[RobertN]

When you go in, do like I mentioned in previous post. Give the manager a document showing the dates that you asked for this repair. If you just say you told the sales guy 6 times in the last 6 months, the point will not get across... If you show them that you tried, and prove the point with documentation, you should get better immediate service.

Make sure to document all requests and conversation until the problem is fixed. If it is not, you can provide the data to Kubota Customer service.

RobertN in Shingle Springs Calif

 

[Anonymous Poster]

Well sometimes a low-ball dealer will not like to perform warranty, Because they dont make the same on that as they do for Labor they charge for doing service work. So if you bring your tractor in for service and have them fix it at the same time they dont mind that because you end up paying the differnce in the end. If they are not a low-ball dealer and just over worked then make a appointment to bring the tractor in and have it fixed then everone has time to be ready for fix. But that type of problem should have been caught in the pre-assemble or Del. And if they use the Kubota check list that you use when taking a tractor out of the crate, that is one of the checks your supposed to do. If that all fails Call or write the Factory!!