Being a PC geek I tend to call it a joystick, anyway whatever ya call it. It broke. It should not have... after looking at it closely I determined it was installed improperly at the factory. It should have lasted mucho longer then it did.
So I contacted Carver Equipment.com and they sent me these new parts. It took 5 days and cost me nadda... warranty is kewl. However, I would like to point out that Terry at Carver was a great help!
comparison... as you can see it's broke... however a closer inspection reveals that it was forced on during installation... maybe a disgruntled employee, lol