Excellent customer service from Everything Attachments

rbtjr · Apr 24, 2017

This is about the Everything Attachments folks demonstrating excellent customer service. I bought a 72 HD rotary cutter from EA in March. I am having some issues with our MX5800ç—´ electrically operated PTO sudden PTO engagement when operating the EA mower. IMO this is not due to any problem with the mower. This PTO engagement issue is the subject of a thread I started in the Owning/Operating Forum. EA has been very helpful in my efforts to solve this PTO issue. They suggested that the PTO shaft from the tractor to the mower might be a weak link. In fact, that shaft did not have enough overlap of the two components due to my having installed Patç—´ quick-connect system on the MX, which moved the mower 4-5 farther away from the tractor PTO shaft. I had planned on using a tractor-PTO shaft extension. The EA folks advised against that, so I decided to buy from EA a longer PTO shaft. The mower has a clip clutch, so the new PTO shaft was the integrated type with the clip clutch included. EA refused to let me pay for the new longer shaft even though I insisted that I wanted to pay for it because EA had no responsibility for the reason why I wanted it. They wouldnç¨š even let me pay for the shipping. They just asked me to return the original mower PTO shaft in the box in which the new one came, and they even provided a prepaid return Fedex shipping label. And this came after Ted Corriher personally tried to get me to let him ship me free of charge new blades for the mower, just in case there is some slight damage to the blades. I declined because I have checked the blades, and will take them off the mower to make sure there is no damageå‚*ut if there is some damage, I did it, not EA. I just wanted everyone to know of my very positive experience in dealing with EA both with purchases and now with these recent events.

RichM752 · Apr 25, 2017

I can vouch for the customer service. I had a minor issue with my new grapple and those guys in North Carolina were on top of it from the git. Even got a followup call to make sure everything was OK.

N2DFire · Apr 25, 2017

One more vote for Ted & the folks at EA.

Right after we purchased our grapple - they discovered a potential issue with a batch of hydraulic hoses. They called me to notify me of the issue & to let me know replacement hoses were being made and shipped ASAP.

I don't know how many customers were affected but I'm sure it was more than just a few. They could have done nothing, waited until someone had a problem and then offered free (or discount) replacement (if the customer even thought to contact EA instead of just replacing the hose themselves).

By the time you account for lost time & production, cost of replacement hoses, shipping, etc. I'm sure this was a major deal but it just shows how Ted & his people stand behind their products and their workmanship.

Every manufacturer is going to have an issue with their product - it's just the way things are. How they choose to deal with it is what separates the average from the exceptional.

Catman8 · Apr 25, 2017

:hypnodisk:

EverythingAttachments · Apr 26, 2017

Thanks, guys. We really appreciate the business and kind words.

Sales this year have far exceeded our expectations and we are fortunate to have appreciative customers like you guys.
We are also thankful for the number of customers who are willing to wait longer for our attachments due to the sudden spike in business.

I look at this inspiring feedback quite often.
Travis