Dealer hasn't worked out very well

   / Dealer hasn't worked out very well #1  

fredhargis

Gold Member
Joined
Apr 24, 2010
Messages
348
Location
Wapakoneta Ohio
Tractor
Kubota B2920, Kioto CK3510HB
What do you do when you buy a tractor from a dealer that you believed was a fairly competent, reasonable, and fair dealer and it works out to be completely opposite of that? I know someone will say "find a different dealer". OK, fair enough...but in the meantime I have at least one, maybe two unresolved issues I'm trying to get fixed and Kubota has been of minimal (or no) help. They (Kubota) keep referring me back to the dealer, with a promise they will follow the progress.:confused2: But my real concern is what do I do for any warranty items after this current set of problems is fixed? Will other dealers do warranty work on my tractor? Or just laugh me out of there business when they find out I bought it elsewhere?
 
   / Dealer hasn't worked out very well #2  
What do you do when you buy a tractor from a dealer that you believed was a fairly competent, reasonable, and fair dealer and it works out to be completely opposite of that? I know someone will say "find a different dealer". OK, fair enough...but in the meantime I have at least one, maybe two unresolved issues I'm trying to get fixed and Kubota has been of minimal (or no) help. They (Kubota) keep referring me back to the dealer, with a promise they will follow the progress.:confused2: But my real concern is what do I do for any warranty items after this current set of problems is fixed? Will other dealers do warranty work on my tractor? Or just laugh me out of there business when they find out I bought it elsewhere?

Other dealers will do the warranty. I have a MF dealership and I work on MF that customers had bought else where. Most "GOOD" dealers will do this hoping to make a new customer for future sales. Best of luck with your tractor.
Jeremy
 
   / Dealer hasn't worked out very well #3  
Keep after Kubota regional rep with current problems.
Good news is you'll probably never have any more problems while under warranty but if you do you'll be in the same position as about evryone else with a tractor of any brand. Feel cheated and disgusted but the bottom line is really at the local dealer of any brand but the Company should be held to the fire to deal with the dealer. Complain, complain, complain may be the only way to get a bad dealer to do their job and then tell everyone you know the specific details of your issue and never buy from that dealer again.
Buy best price online which can help some with the mental anguish of paying more locally to then be ignored and mistreated.
 
   / Dealer hasn't worked out very well #4  
Don't let your local dealer off the hook and document contact names, times, results. Along the lines of John, keep after Kubota. We had a local dealer have his franchise pulled and the people who took it over have been great.
 
   / Dealer hasn't worked out very well #5  
What do you do when you buy a tractor from a dealer that you believed was a fairly competent, reasonable, and fair dealer and it works out to be completely opposite of that? I know someone will say "find a different dealer". OK, fair enough...but in the meantime I have at least one, maybe two unresolved issues I'm trying to get fixed and Kubota has been of minimal (or no) help. They (Kubota) keep referring me back to the dealer, with a promise they will follow the progress.:confused2: But my real concern is what do I do for any warranty items after this current set of problems is fixed? Will other dealers do warranty work on my tractor? Or just laugh me out of there business when they find out I bought it elsewhere?

Exactly what problems are you having? Are completely "down" because of the problems? Sometimes in the spring a dealer will work in a tractor repair or warranty repair based on who is broke down in the field while trying to put out a crop. Dealer resources are sometime strained this time of year. Don't have a clue what your dealer is doing. Just saying. Ken Sweet
 
   / Dealer hasn't worked out very well
  • Thread Starter
#6  
Exactly what problems are you having? Are completely "down" because of the problems? . Ken Sweet

To all , thanks for the responses. Ken, I'm not completely down, but the larger problem is I believe the backhoe frame installed on my tractor is the wrong one (or manufactured incorrectly). The frame did not have clearance holes in the right place to remove the 3 PH, my dealer simply made the existing holes larger as opposed to trying to figure out whether it was the correct frame. Then, the thing is not aligned correctly, The hoe sits so firmly into the frame you almost have to press it in place. My dealer picked the tractor up and then used a bottle jack to "spring" the frame apart for more clearance, as opposed to examining whether the parts were installed correctly. It has now closed back up. This makes the BH removal/installation process about 3 times harder than it needs to be.I've written Kubota twice for help, the last response promised me ta new, correct frame. An unrelated problem has occurred with my LP post hole digger (bought with the tractor). I put it in the barn over the winter in a 3-point stance, and this spring there was a nice puddle of gear oil at the bottom of the auger. But we started working the BH issue last Oct., so the spring rush shouldn't have interfered. What galls me the most is that had he tried to mount the hoe and test it before delivery (as I asked) he would have discovered these problems and (maybe) resolved them before I had to start fighting with him about it.
Anyway, I didn't go through the details to avoid getting sidetracked from the main issue for me, but thanks for asking.
 
   / Dealer hasn't worked out very well #7  
To all , thanks for the responses. Ken, I'm not completely down, but the larger problem is I believe the backhoe frame installed on my tractor is the wrong one (or manufactured incorrectly). The frame did not have clearance holes in the right place to remove the 3 PH, my dealer simply made the existing holes larger as opposed to trying to figure out whether it was the correct frame. Then, the thing is not aligned correctly, The hoe sits so firmly into the frame you almost have to press it in place. My dealer picked the tractor up and then used a bottle jack to "spring" the frame apart for more clearance, as opposed to examining whether the parts were installed correctly. It has now closed back up. This makes the BH removal/installation process about 3 times harder than it needs to be.I've written Kubota twice for help, the last response promised me ta new, correct frame. An unrelated problem has occurred with my LP post hole digger (bought with the tractor). I put it in the barn over the winter in a 3-point stance, and this spring there was a nice puddle of gear oil at the bottom of the auger. But we started working the BH issue last Oct., so the spring rush shouldn't have interfered. What galls me the most is that had he tried to mount the hoe and test it before delivery (as I asked) he would have discovered these problems and (maybe) resolved them before I had to start fighting with him about it.
Anyway, I didn't go through the details to avoid getting sidetracked from the main issue for me, but thanks for asking.

Here is a "inside" tip. Find out who his territory rep is and talk to/email him (a lot). You will have a different rep for each brand of equipment you purchased from the dealer. Ken Sweet
 
   / Dealer hasn't worked out very well #8  
Here is a "inside" tip. Find out who his territory rep is and talk to/email him (a lot). You will have a different rep for each brand of equipment you purchased from the dealer. Ken Sweet

Yep, field reps really don't like to be bothered directly by customers. I'm pretty sure this will lead to quick resolution of the problem. He will either ride the dealer to get it fixed and/or he will come out and check the problem himself.

Brian
 
   / Dealer hasn't worked out very well #9  
a bottle jack to install a backhoe? something not right. What model of tractor you are having problems with?

Did the dealer try removing and install BH for you as proof on how hard it is to use ?
 
   / Dealer hasn't worked out very well #10  
I feel your pain, John deere has not been any better.

I tried to work with the local John Deere dealer on a brand new tractor and backhoe. I worked with the dealer on everything but in the end the dealer could not come through and they took the tractor back.
This was a $60k purchase. The dealer wasn't willing to investigate or fix there own problems in a timely manor ( 5 weeks to install a new the backhoe)

search for 485 and 4720 You'll find my story.

good luck
 

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