Dealer Dealer and Distributor refuse remedial action

[tractorhill]

Bluechip, I suggest you don't start an argument that my intention is to defame anyone. If you haven't noticed, I have an issue that needs to be resolved. I learned a lot via this forum and that is what forums are for.

I stick with facts, don't sling arrows into the wind and I don't identify any dealer or distributor.

Just like others praise the product and support, I tell my story. I have not criticised the product. I find the tractor basically great. But should it turn out that the specified tires are not available, it becomes a different matter altogether. I hope to learn this within the next few days.

There is no "localized outlet" around here. Daedong/Kioti tractors are virtually unheard of here.
Another tractor (DK35) for sale locally on ebay looks like to have the same tires...

You have a good Tractor, but I question the Dealer. It should never left the dealer like that.Put pressure on dealer and he should make it right.

 

[JerryG]

I looked back through this thread to see if bullebak said anything bad about Kioti (the company) or his tractor, I didn't see anything. It looks like he is only upset at his dealer and / or sales person. I don't think that I missed anything, but I may have. Did I?

 

[Steve_Miller]

I looked back through this thread to see if bullebak said anything bad about Kioti (the company) or his tractor, I didn't see anything. It looks like he is only upset at his dealer and / or sales person. I don't think that I missed anything, but I may have. Did I?

Ditto

All party's can get along here without argueing, if everyone (including myself) can post positively then no arguments will arise. Sometimes you just have to let things slide whether you agree or disagree. As the old saying goes "it takes two to tango". Let's just try and point him in the right direction and I'm sure we'll have another satisfied Kioti/Daedong customer and maybe a better dealer as well in time. To me this is where Kioti/Daedong has to improve to move up the ladder in the tractor market. It will take time to establish many good dealers as we have here on TBN and beyond that we don't even know about, but people and customers have to realize you don't just throw a tractor line into the market and expect the same service and reliability as Deere, Kubota, etc. The parent company has to support there network or it will not succeed. Sometimes dealers don't pan out for the company, but they will be weeded out over time. Sorry for the rant but I've been reading a lot of threads where people want be combative and I try not to read them, but you have to read a thread in order to know what is about the first time. Sorry again, just another two cents worth from my account, hope I'm not broke yet.

Steve

 

[fiddleback]

Hang in there, I've been down that road before too. What seems to make me feel a little better when this type of stuff happens (buying a new tractor) seems to escilate our frustration as consumers, while at the same time puts the COOPERATIVE folks (usually dealers) into a "backing us into a corner" type of mentality. What I mean is, after delivery you find a few things out of whack,(doesn't matter what it is) then a few more, and finally you cant take it anymore and you want answers! In your case its particularly a difficult situation because your dealer cant be brought forward to remedy. We've hit a new age in industry in the very fact that dealers can be online with us at the very same time answering our questions. Imagine in 1965 buying a new car and getting ahold of the very person that built it at the plant, and you letting him know "what his problem is" when you bombard him with all the glitches in your new ride. Well thats the age we're in NOW but with AG equipment. I know my illustration is not apples to apples but I hope all will get the point. There is goods and bads for the dealers. Good: "If all goes well with this transaction, I might get a good (atta boy) from the customer as well as some needed free advertising on the web from serious perspective buyers, that way i'll sell more tractors". AND THATS A GOOD THING. It tells us the dealer is there for the haul, and he's trying to stay on his toes as well as pay his mortgage. The Bad: A few "slip-ups" from either his doing or the tractor manufacturer (which means the dealer is blamed because its so hard to find manufacturer support) and the dealer has to worry or at least be concerned about his name/product being "dragged thru the mud". So, in a quick post, thats the good and bad of the internet/dealer support system. Oh sure, thats only the tip of the iceberg on the subject, but i'm jsut trying to point out to all us folks that these issues need to be handled diplomatically(?). Its very IMPORTANT to give the dealers a chance on Monday to fix last Friday without repurcution (another ?). YES, THEY KNOW YOUR HEAVY INTO THE MACHINE. Farms need care, and job sites need tending too also, they know that. Theres probably like 500,000 individual pieces in a tractor, and we,and they have to keep it functioning properly. If i'm not making any sense here, excuse me, but please incorparate this into your next phone call to any representative: 1 Angry never goes as far as "very concerned".2 Dont mention what you payed for your product, they know, and you cant be "hungry and full" at the same time. (read that last sentence like 3 times,if it doesn't sink in, move on)3 Ask, "what can I do to help YOU help ME". This last one works better than you might think. It shows cooperation from you, not just the dealer, in getting things resolved. They'll always be willing to help cooperative customers, not as much with psyco's. Now, to YOUR situation. Its a shame you've been put thru this with all thats gone wrong, you got better things to do. Try to look at the bright side for now, it runs and drives. I cant tell by the photo but if the fender rubs, cut it anyway, if its damaged and needs replacement, its no good anyway until you get the right tires, right? Dont sweat the grease fittings not being lubed! Now, I know for a fact that its common to many dealers of MOST makes. For now, pull the pins, goob it in there and assemble again. Try a little harder to keep those areas clean until you get that resolved, dirt does the damage. Lastly, take it slow.... more things will come up from here to end of warranty, no sense in fuming about what hasn't happened yet. In one year I see you settled in and very pleased with your rig. It'll happen, I'm sure Tom

 

[CBB]

Well Bulleback. I am sorry you have gotten a bum deal and I hope it straightens out for you. Maybe by this time next year, you will be signing praises of your "Kioti from Down Under"

 

[bluechip]

Bullebak, I believe I owe you an apology. Somehow I got the impression you wanted to come on here and make this a KIOTI problem out of spite and in frustraion of a lack of support from the responsible parties, I may have read too much into it. I'm sure not trying to start anything, in fact my main attempt was to address some of your concerns and questions. If this board is in fact the best way to reach the Austrailian tractor market, than it will in fact have the capacity to put some pressure on Daedong and their distributor(s?) in your market and in that effort I can fully understand you post and its meaninfulness. I'm sure someone can come up with a size tire more appropriate for your tractor. Best of luck.

 

[bullebak]

Bullebak, I believe I owe you an apology. Somehow I got the impression you wanted to come on here and make this a KIOTI problem out of spite and in frustraion of a lack of support from the responsible parties, I may have read too much into it. I'm sure not trying to start anything, in fact my main attempt was to address some of your concerns and questions. If this board is in fact the best way to reach the Austrailian tractor market, than it will in fact have the capacity to put some pressure on Daedong and their distributor(s?) in your market and in that effort I can fully understand you post and its meaninfulness. I'm sure someone can come up with a size tire more appropriate for your tractor. Best of luck.

Apology accepted, bluechip.

I had been wondering, the first part of your post was helpful and supportive, the last part appeared the contrary.

If it had not been for this forum, I still would have been in the dark how to fit the sunroof properly (courtesy of Wallace - would be much happier to order my tractor from him, perhaps I can download one...). Not even the distributor advised me correctly. Instead they could "see nothing wrong with the way I fitted it" (picture suppied in another post).

It has been through this forum that I became aware it is a tire issue, not the tractor design, subsequently confirmed by the specifications. Also the brochure of the DK35 specifies smaller tires than what I have.

I intend to get the machine I bought (with the correct and specified size tires).

I am not even trying to reach Daedong or local users specifically. I treat this forum as a place of discussion. I like the machine basically and comparing it to some Chinese tractor I tried before buying this one, well it doesn't compare.

So far it appears (and I say 'appears') that all DK35 tractors sold here get the same tires as the DK40. We'll wait what happens if this is confirmed.

I thought most Kioti/Daedong owners might find it interesting reading, regardless of where they live.

These tractors are new here, and I understand it may be a battle to get dealerships and in the process some dud ones may appear. They need to be weeded out fast. Should I need to apply pressure I know how to do it. But one negotiates before declaring war.

 

[bullebak]

Update.

Have communicated with other dealers interstate, who informed me that all DK35 and DK40 tractors come with the bigger tires, and that new brochures also specify the larger tire for DK35.

My fenders are rounded fibreglass, others (as the brochure I relied on) show sheet metal fenders (these allow more clearing).

Not getting any response from my dealer or distributor so I am preparing for a showdown.

 

[IslandTractor]

My fenders are rounded fibreglass, others (as the brochure I relied on) show sheet metal fenders (these allow more clearing).

That is an interesting twist in the story. So maybe your dealer is not a moron and this is just the unexpected mixing of new tires and old fender design. I've never seen fiberglass fenders on a DK here in the States.
I wonder if Daedong/Kioti would simply update your fenders to the new steel version instead of changing the tires?

 

[wallace]

The DK 35 did have fiberglass fenders and the 40 had steel.

I know I have several customers that would love to have larger tires on their machine.
I guess it all depends on what you want, if it were me I would cut the fenders just to be able to keep the larger tire for better ground clearence.

Now I am not saying that this is the answere to the problem I am just stating that there are some advantages to having larger tiress.