Customer service??

[dodge man]

I stopped and bought a six pack from a grocery store yesterday. It’s owned by a grocery store and attached to it but sort of separate. I thought no one was at the cash register but there was a young guy about 21 years old sitting down behind the register on his cell phone. He made me wait about 20 seconds before he gets up and then sighs as he rings me up. Then he is still standing there after my card was approved as he messed with his phone again. I almost waited to see how long this would go on but finally after about 30 seconds I said “HEY, AM I GOOD TO GO”. He snapped out of it and I left. I’ve become pretty tolerant of cell phones and younger people but this was the first time it’s happened like this. He won’t last long because the grocery chain touts their customer service and hire above average employees usually.

 

[2manyrocks]

Maybe try texting him for service next visit? Had same experience at a convenience store about a month ago. I haven't been back.

 

[Rockbadchild]

My level of patience is very thin for this kind of behaviors.

 

[Jstpssng]

I've been known to ask "Are you here to work or to talk"? It doesn't endear me to the employees but that's just the way it is.

 

[ultrarunner]

Sometimes can be misleading…

My boss will often communicate by text to individuals or groups via text on company provided phones.

In the early days I turned off the phone when physically at work or silent mode which might as well be off in and around steam boilers, pumps, etc.

A few times I know the public has given me the look for having the phone in my hand.

For calls answering in the name of the company puts that to bed but with text messages how would a customer know it’s company business?

 

[Thomas]

Times are a changing...not always towards the good lately.

 

[Rockbadchild]

At work every morning during the week you can see the manager, the lead supervisor (made up position for that individual) and the supervisor, (I could be more precise but I am keeping it vague on purpose) all 3 are in one office playing on their phone, I have caught the ''lead supervisor'' playing games on his phone many times. Its a real joke.

 

[2manyrocks]

I will say that there is another convenience store nearby where I have made an effort to be nice to the clerks, and they have been nice in return.

 

[BravoXray]

My level of patience is very thin for this kind of behaviors.

Mine too. I ask them if they are going to help me or do I need to get a manager involved.
Personally, I think phone use should not be allowed when an employee is on duty. It's really getting out of hand these days.

 

[Fuddyduddy1952]

Yesterday my wife & I stopped by a local Dollar General (they're everywhere ) to get a few things. I'm looking in the freezer compartment, back up so I can shut the wide door and almost...almost broke my neck!!! Some employee about 19yo had rolled a mop bucket right behind me. The girl said "excuse me" and kept mopping.
I told the wife imagine if I hadn't caught myself, although I do have a couple small bruises, imagine what I could sue the store for? I'm not the suing type...but still...

 

[bigtiller]

When our Dollar store first opened up, it was clean, and everything was in its proper place.

Six months later it was dirty, isles blocked with stuff not put away yet and tired grumpy employees. Just like all the rest of the Dollar stores.

 

[Tpondel]

Service is not the same anymore...

Today, poor service is the expected service.

 

[Fixastuff]

There is a compartment for stuff like this. lol.

 

[BravoXray]

Reminds me of the call I made to my local insurance agent. I dialed the regular number, and knew I wasn't going to be happy about this call, as the name was changed, as they had been acquired by a large insurance agency called EPIC, but the recording assured me the I would receive the same personal service from the same local people. But, it took navigating through three levels of menus to finally get to talk to a human, instead of a human answering the phone and connecting me to my agent. When I did get connected, she was using a speaker phone or something, and I finally had to tell her to pick up the phone so I could understand her with out the horrible acoustics, was like talking through a pipe.
I asked what the cost would be to insure an '17, '18 or '19 Tahoe compared to what my car and pickup cost now. The Tahoe would fill in for both the car and truck, and be one less vehicle to insure, plate and maintain. So then we have to go through verifying all the info on all my present vehicles, four of them, then she needs the VIN of the vehicle I may be adding, which I don't have, as I'm just looking at Tahoes, and asking a dozen more questions. After five minutes of clacking on the keyboard she finally says my new premium would be so much, and I'm presently paying ~$300 more than that.
I've been insured there since the 70s, but it looks like I'm going to look for a new agent, as there are a few small ones still around.

 

[oosik]

I live outside a small college town. I deal with a locally owned grocery store. They are always the nicest folks to deal with.

 

[D&D]

Today, poor service is the expected service.

Self service registers don’t even have cell phones. Some in-store management (advance auto) don’t have any sway with store operations. They are just the person with door keys and deposit authority.

 

[Hay Dude]

I routinely make calls for customer service knowing I am talking to someone working from home in a far away counrty. I can hear chickens clucking, roosters, goats.

I like it when you give them your name and they call you “Mr. (first name)” and you have no idea how to pronounce their name.

 

[Oaktree]

I routinely make calls for customer service knowing I am talking to someone working from home in a far away counrty. I can hear chickens clucking, roosters, goats.

I like it when you give them your name and they call you “Mr. (first name)” and you have no idea how to pronounce their name.

Not necessarily all that much better for U.S.-based support. Often as not it's a WFH position, and you hear kids yelling or dogs barking in the background. Likewise, you'll often get someone whose first language is Ebonics, has a really heavy hard-to-understand regional accent or just sounds like they're talking with their mouth full.
Admittedly, it's a crummy job that probably doesn't pay very well, so you're not getting top-tier applicants. It's a treat when you get someone who's actually helpful and you can understand.

 

[oosik]

I can DEFINITELY remember those companies that have service technicians that speak understandable English.

Otherwise - might just as well send an e-mail to the service dept listed on the web site.

For a while I though my hearing was going bad. But, no, an audiologist said my hearing was just fine for a person my age. No hearing aides required.

 

[jmc]

Don't know about that liquor store's situation but when unemployment is this low, sometimes hiring the unqualified is better than nothing. It probably gives some of the reluctant hires a chance to get experience and life skills. But yeah, some hires just need a place to hang out until they win their lottery.