Customer ... Service???

[Jstpssng]

Gee wiz I also cant stand those stinking menu options, just get me a live person!!!!!!!! Wheres that option, what number do I push before I thow the phone across the room......

The talking computers are the worst, it seems like they intentionally make the voice as ingrationating as they can. Then the darned things don't understand English, so I start pounding on the keypad. My last comment is generally "ing computers!"
Then I remember my poor dog who is behaving himself on his bed but thinking it's him I'm yelling at, since we are the only two in the room.
I often wish that somebody would monitor that part of the call "for quality and training purposes."

 

[Oldpath05]

The talking computers are the worst, it seems like they intentionally make the voice as ingrationating as they can. Then the darned things don't understand English, so I start pounding on the keypad. My last comment is generally "ing computers!"
Then I remember my poor dog who is behaving himself on his bed but thinking it's him I'm yelling at, since we are the only two in the room.
I often wish that somebody would monitor that part of the call "for quality and training purposes."

Me to:thumbsup:

 

[k0ua]

Many of these systems I installed ran on Nortel (Northern Telecom) equipment. But then Nortel finally gave up and went bust in 2009 and the pieces were bought out by Avaya. Nortel had the Meridian Mail and then later the CallPilot systems with their own ACD built into the software of the PBX.

Later on I installed several of the Avaya IP Office systems with their server based systems, and perhaps a few remain with my voice still on some of the more complicated menu trees.

 

[Diggin It]

The talking computers are the worst, it seems like they intentionally make the voice as ingrationating as they can.

'I'm sorry, I didn't understand that. Maybe we can try it another way'.

'Just what do you think you're doing, Dave?

Dave, I really think I'm entitled to an answer to that question ... '

 

[Industrial Toys]

To me, the worst part is how SLOW they talk. Retrieving my messages from BELL is painful. First option should be, how fast they prompts come. Maybe 1-25 speed selection. Fastest lke an auctioneer!

Bid ten bucks on a couple of Nortel voicemail sytems to go on my Nortel CICS, yesterday, to get rid of BELL. Missed out. I could have gone higher and got them, but programming those things is (for me) beyond complicated. AND, if you don't do it right, you could be the victim of fraud. People redirecting cheap long distance through your lines, havinggained access by VM. Customer of mine was on the hook for 20,000 over the course of a weekend! Installer probably left PW at default!

 

[Diggin It]

Reports are to make sure that they don't have too many "agents" in the ACD group, (wasting money)or not enough (pixxing off customers) and that each "agent" is pulling his or her weight.

Those are the 'too big' companies that make me want to deal with small, local, family owned businesses.

Many of these systems I installed ran on Nortel (Northern Telecom) equipment.

I installed Nortel, Vodavi and a few others. I installed Voice Mail systems. I refused to install Auto Attendants.

 

[Oldpath05]

Yeah. I thought there might be some missiles coming my way. Do you need the coordinates.? :laughing:

I already have them now I'll get one of these auto bows and aim it in your direction, here let me show you its features..........
The "Fenris": Unboxing and Setup - YouTube