Cub 5234D problem

[ducati996]

viking65,

If you are frank with the dealer right away and tell him your concerns and what you expect to happen, at least he knows.
If you get the contact names from the Dealer for the regional manager. Maybe Cubtech can reach out to you via PM and he can work with the dealer.
If it was me the dealer would know exactly how I feel and how hard I will drive this issue until there was complete 100%
satisfaction. Insult to injury is the long period of time before any repairs can be done. No mention of a loaner model during this time, and lastly this machine seems like its falling apart with so few hours on it....It sounds like a lemon and it should be looked at it that way with full replacement in mind...
I would have my lawyer draft or review written responses or speak directly to the Dealer and Cub rep. By having a lawyer speak for you, its keeping your interests as the priority. And should be able to keep things civil, so you can work with the dealer in the future.... That would be my suggestion on how to handle this...

Please keep us posted, and I'm sorry to hear you go through this

Ducati

 

[gamble77]

If you have any more concerns and questions that you feel the dealer can't answer then ask him for the dealer reps phone #. My rep has helped me out with several customers in the past.

 

[CubTech]

I can make magical things happen.

PM me your information.

Model#
Serial#
Dealer Contact info

your full name
Phone #

I will see what the hold up is and get back to you.

 

[billyboy1]

The only magic I have seen is a pile of sh-- appear before my eyes. Do you have brown eyes by any chance??

 

[CubTech]

Thank you for sending me your information.

I am working on your situation right now.

Youll be happy with what I am going to do.


Cub_Tech1

 

[ducati996]

Billyboy,

I would say that is uncalled for....I want to see Viking65 get
things resolved and dont want to see your efforts interfere with that....How about helping here? and maybe edit or delete your comments or if you must PM your hostility towards that person...but dont ruin Viking65 chances of getting assistance with this huge problem

Ducati

 

[viking65]

Hey thanks ducati. I don't know what that billybob is trying do or what the heck he meant by that. We really don't need that kinda stuff on this site.

 

[CubTech]

Thank you Ducati996...

But rest assured... Viking65's situation will be resolved soon.

I have already spoken with the Service Manager and the TM in his area. We are working out a solution right now.

The problem is the transmissions are being hand rebuilt. Which takes time. Time we and customer's do not have.

The 2005 Tranmissions will not work or fit. The housings are designed differently. So we have to rebuild or replace with the same transmission and add on the fixes.

PLease be patient Viking65..

Viking65... I could extend your factory warranty for another 6 months because of your warranty history and inconvenience.



I will do my best to help the troubled Cub Customers on this board.

Just please be patient with me and I will see what I can do about your situation.

Viking65, yours will be resolved soon I promise.

 

[viking65]

That's great Cub-Tech. I appreciate your efforts very much.

Is Cub Cadet going to trade me even up on one of those fancy 6284's with the Cat diesel /forums/images/graemlins/grin.gif /forums/images/graemlins/grin.gif /forums/images/graemlins/grin.gif!!!

I would just be thrilled to have my 5234D running properly, it really is a great tractor.

Thanks again

 

[CubTech]

I wish I could give you what you want but unfortunately the 6284 is priced higher.

Thats a chunk of change that wouldn't go unnoticed.

I will extend the warranty on yours if you like.

The CAT engines are nice...

In the future we will be putting CAT's in more of our units!