Computer Woes

   / Computer Woes #11  
Bird, Your Turbotax and MS patch symptoms sound very much like a virus or MS vulnerability attack. Make sure you're up to date with all MS patches and virus scan software. Try cleaning your PC with Stinger from McAfee. It's a free download. Stinger will detect and clean some of the nasty stuff that's come out recently but it's not a replacement for real antivirus software.

I too recommend starting fresh with a new hard drive. Use your current drive as the 'back up' and install the OS and all apps to the new one. Then you can have an OS and app drive and a doc drive. That'll make the whole process much easier when you have to do it again in a year or so.

I'm sorry I can't explain this stuff very well. I do it every day at work but can't describe really how to do what I do.

Good Luck,

Wickman
 
   / Computer Woes #12  
Gentlemen...several folks are advising Bird to get a new drive.

Would you through your tractor away because the paint went bad?
Of course not...you don't toss the hardware away because of a software problem. Although I format annually, for me...that's a "spring cleaning". The only reason I replaced drives was because I wanted more space (in the case of the Hard Drive), or the drive itself went bad (in the case of a CD-ROM drive I just replaced).

XP seems to be very susceptible to viruses. Bird may have one (or more) or them. Or, there might be software conflicts (sharing file extensions (i.e: ".scr" can be a screen saver or an AutoCAD Script file extension) can give you problems. May even have to un-install one application to use another.

I've no idea why TurboTax wouldn't work on Bird's system (without knowing what other applications he has loaded). It could be something as simple as shutting down an anti-virus program (sometimes they read setup and install files as viruses). One time I had a real hassle doing a clean install of Windows. Had a heck of a time trying to figure out why I kept getting errors. Turned out it was a boot sector anti-virus program built into the motherboard's BIOS. Once I disabled that, no problem with the install.
Whenever we install, the program suggests we close down all Windows applications. Of course, most of us don't do that. I only do it if there are problems during the install. Closing all other running applications reduces the possibility of corrupting shared files (.dll files, for example).

Now, adding another drive is value-added because it allows easy back ups during a format or re-install of Windows OS'es.

Bird had mentioned Windows 3.1. That may seem prehistoric now..but those older OS'es required one to learn more about their computers. Hardware and software conflicts were not uncommon. Sound card conflicts involving IRQ's and DMA's were pretty common. Plug and Play systems are convenient as all get out, but don't require the user to learn to troubleshoot. One can still do this in XP (SYSTEM-DEVICE MANAGER is the place to start). But, it's just most folks don't want to dig into the process. That's too bad...you can learn alot about your computer when you troubleshoot.

OK...enough of that rant...must be my day for rants.
 
   / Computer Woes #13  
Have you got a system restore dated before you started having these problems?
 
   / Computer Woes #14  
Bird we use our computers, 4 of them currently, to make our living so I know how frustrating any computer problem can be especially if it is a nagging one like you are experiencing.

I would not replace the hard drive if yours did not die. I might suggest reformatting the hard drive and then reinstalling Windows. After that reinstall your other software that you use on a daily basis. If you use virus software such as Norton I might suggest turning it off before making any installation of software. If you had a virus residing on your hard drive before you will have taken care of the problem and you will be starting out with a computer just like you got it out of the box.

Good luck to you. /forums/images/graemlins/grin.gif
 
   / Computer Woes #15  
Bird, Let me clarify my remarks.... you don't need a new hard drive to reinstall your OS. A new hard drive may make it alot easier though. If you can get a known good backup to tape, have some sort of ZIP drive or have enough floppies to write your data to, then just FDISK your current drive and reinstall. Unfortunately I think most home users don't have tape drives anymore and trust that their hard drives will just keep on spinning. Adding a second hard drive just makes it easier to keep your old files and then install the OS to a completely clean drive.

Good Luck, wickman
 
   / Computer Woes #16  
"FDISK your current drive"

XP doesn't use the DOS commands to my knowledge.
Isn't FDISK used for partitioning drives?
 
   / Computer Woes #17  
FDISK is used to partition drives. There are several drive utilities available that do the same thing. Most western digital hard drives come with their own partitioning software. It works well.

There are several reasons I suggested using a new hard drive.

1. In the place where I work, we see hard drives in our PCs fail often after 2-4 years of service(these are on 24 hours a day). A newer, bigger hard drive can be had for $50.00. If you're going to go through the trouble of loading up the OS and all your software from scratch, you might as well replace the drive now. Kind of like preventative maintenance.

2. He has reported trouble with the software that lives on the existing drive for several weeks/months now. Several folks have suggested viruses and/or corruption. If you go through the trouble of installing a new drive and sticking in the old drive as a spare without formatting it first, you take the chance of migrating the disease to the new hard drive if you run an executable that lives on the old drive.

3. By taking the old disk out(or just disconnecting the cables from it and leaving it in the case), you preserve a snapshot of the system as it sits right now. If your rebuild of the new drive goes nuts, or you need to get back up in a hurry, or you don't have time to continue the rebuild right now, you can always unplug the new drive and go live on the old drive, then pick up the rebuild at a later time that is convenient to you.

4. It never fails that someone will tell me it is OK to wipe out their old drive; they have everything off of it that they need. Two weeks later, they ask,"Is it possible to get one more file off the old drive?". Nope. I formatted it and ran Eraser on it and overwrote every spec of the disk with data 35 times for security purposes.

I agree that a second drive is a good place to make backups to. I make it a habit to keep all my data in subfolders under the 'my documents' folder on my 9X machines and under the 'documents and settings' folder on my XP machines. Then all I have to do to make a backup is copy one folder to the second hard drive or server. I've written a batch file that I schedule which does this automatically. I keep 7 days worth of backups on my second drive on my 98 machine. What it does is deletes the 7th folder, renames folder 6 to 7, 5 to 6, 4 to 5, 3 to 4, 2 to 3 and 1 to 2. Then it creates a new folder called 1 and then copies the data from the 'my documents' folder to the #1 folder using Xcopy with the switches that gets all subfolders and files. Works very well and I've never lost data.

Once you are sure you have all of your data off of your old drive, sure, you can format it and use it for a spare for backups. But don't put it in your machine at the same time your good drive is in there if you suspect viruses. Format it in the machine by itself with the disk utility like FDISK or EZDisk(?) from Western Digital first.

Just my opinion, of course. And maybe over cautious. But better safe than sorry. /forums/images/graemlins/laugh.gif
 
   / Computer Woes
  • Thread Starter
#18  
</font><font color="blue" class="small">( "but you won't find a "Device Manager" on this computer"

Try going to Control Panel-System. When the System opens up, look for a "Hardware" tab. Click on that, then "Device Manager" should be about ½ down on the right of the menu that opens. )</font>

Well, I lied, Roy. I'd tried everything I could think of including just a "search" for the words "device manager" and couldn't find one, but you're right; it's there. Now the problem is that it shows to be enabled and working properly, but I still have no sound.

But it's been a long day for me and I'm tired and about ready to go to bed, so I'll get back to this tomorrow.

And I really appreciate everyone's comments and assistance.
 
   / Computer Woes #19  
Bird. I downloaded a utility from PC Magazines Utility Library called Startup Cop Pro. It solved some problems for me on Win2000. It is supposed to work on 98SE, Me, 2000 & XP.

It is a simple little program that helps you control the programs that load into memory on startup. It shows a list of all start up programs and will let you disable or remove any you wish. You will recognize the ones you should not disable such as the ones from Microsoft, Norton (if you are running it), ETC. You can go back & enable any one you want, if something fails to work properly (as long as you can still boot you computer).

You know, it seems most all software seems to think they have to have theirs up front (like pop up adds). Sometimes I think they may overload the system.

It may cost $5.00 but I think is well worth it, even if it didn't solve your problem.
 
   / Computer Woes #20  
Bird

I think the key may be " in use by another program". Try some of the software suggested by the other posters and see if some other program has captured your sound card.

RonL
 

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