broke dk55, BOOO Kioti

[Coyote machine]

heres JD's warranty.... which is 2 years or 2000 hours
they specifically say dont warranty injector pump...plus some misc stuff.
Im kinda confused to the wording about engine warranty, it says all are covered EXCEPT tractors??? can anyone explane this? Its in the blue highlight section of the 3rd post?? kind of confusing

I'm confused by your statement about the highlighted section excluding tractors?:confused2:
I read it several times and I can't find the part that says exclusion of tractors....

And the part about the injection pump meeting fed stds for certain time or hours is similar to the 5/50 fed emissions warranty that used to be, (may still be?) in effect on cars/trucks catalytic converters, fuel injectors etc., etc.

Warranties for the most part are about exclusions, not inclusions, and are written to the manufacturers best interest, NOT the retail buyer's interests. Hence the pages of small confusing print.

 

[grsthegreat]

I'm confused by your statement about the highlighted section excluding tractors?:confused2:
I read it several times and I can't find the part that says exclusion of tractors....

And the part about the injection pump meeting fed stds for certain time or hours is similar to the 5/50 fed emissions warranty that used to be, (may still be?) in effect on cars/trucks catalytic converters, fuel injectors etc., etc.

Warranties for the most part are about exclusions, not inclusions, and are written to the manufacturers best interest, NOT the retail buyer's interests. Hence the pages of small confusing print.

sorry, if you look at the first PDF file, under engines in self propelled devices except tractors, ...thats where it gets confusing, Theres a Astrix on tractors, and in the 3rd PDF file the Astrix refers to the tractors.....I THINK...who knows... I'm so confused.

I do believe that JD doesn't warranty the injectors, fuel pump or intakes exhaust either...just like Kioti or Kubota....

i think ALL 3 should be warranting these things

 

[Martian]

i got it thru JD's links.....a redirect **** if you ask me :laughing: :laughing:. I read it twice....but im kinda confused.

One thing i do know

1. Have a 17 yo dodge cummins diesel engine...... $0.00 cost to repair engine, injectors,exhaust (did burn up 2 fuel pumps though). 250,000 mi
2. Have 6 yo F350 powerstroke diesel... $0.00 engine repair costs. 54,000 mi
3. Had a 1996 JD 870 with yanmar engine.... 1,400 hr on tractor with $0.00 engine related expenses

bottom line.... diesel engines last a LONG LONG time. Its the rest of the rig that goes to crap

Amen to that. I think you take care of your stuff it should last forever. Clean my machines regularly and every thing is stored inside. Plus a diesel engine is very sturdily built. Very few problems unless you get a bad unit. Then your going to have a lot of problems. But most are excellent.

I do believe that JD doesn't warranty the injectors, fuel pump or intakes exhaust either...just like Kioti or Kubota....

i think ALL 3 should be warranting these things

They should either say everything or put it in terms for us to understand. Don't really want to have to send warranty papers to my attorney for him to tell me what they mean if you know what I mean.:thumbsup:

 

[steve0413]

its a kioti dk 55, with 50 hours bought brand new. now the dealer i have it at now that wont fix under warranty is hinting they are going to charge me for taking sub frame brackets off and taking pics of the housings, is that right?

I think I'd take my own pictures before anyone else touched it. You never know if the guy who may have installed something wrong is the same guy who takes the sub frame brackets off and takes his own pictures. Just saying.

I had something very similar happen at a Ford dealer once and only later had one of their employees secretly tell me what actually happened.

 

[wallace]

I did NOT say anyone's warranty would be void. I did say that Kioti could void the warranty..... IF they determine that abuse or misuse is determined to be apparent, per section #4 item, D, ..."warranty immediately terminated". Since Kioti will deny fixing anything caused by using other than Kioti loaders and backhoes, it would logically follow that if they determine that a Woods backhoe did damage to the tractor's trumpet bell housing(s), it COULD be considered abuse/misuse and consequently they might choose to void the warranty. The wording is vague enough and open ended enough that the manufacturer, (Kioti) holds most, if not all of the cards in the ultimate decisions.
So instead of telling us to stop discussing this dilemma, and for all of us to sit back and relax how about using your knowledge to inform us about what Kioti usually does in situations like this. Otherwise, IMHO, you're just disrespecting US as members of these boards.
The selling dealer IS, again, IMO, the one who ought to be informing the buyer, when they buy a Kioti, that buying any other brand backhoe will cause Kioti to refuse to pay for consequential repairs. I can't fathom too many potential buyers then saying gee let's buy the Woods or XYZ brand so as to encounter problems with their new machine.

I never said YOU said it!
I was stating the facts. Manufactures can not deny or void a warranty due to the use of aftermarket products!
I know this for a fact as I BEAT FORD MOTOR COMPANY! When my F350 7.3 diesel broke a connecting rod at 28k. Ford told me they would not fix the motor under warranty because I had a K&N air filter on it. Said it was cost me 12k for a new motor. Didn't spend a dime and not only did I gent a brand new long block engine, I also got a loaner truck!.
I am not sticking up for anyone here I am just trying to educate everyone when it comes to aftermarket equipment on your tractors.
Just the fact that it was mentioned that the dealer should have told the customer or the customer should demand the dealer buy it back....This is a little far fetched...You need to let the right people know the issues and allow the time to have it rectified.

If anyone has any issue with what you can or can not put on you Kioti.
I would suggest you ask Kioti to send you a list of approved attachments.
I would also tell you that if you have an non brand (of your equipment) to check their warranty policy.

 

[Mousefield]

Wow, just looked at the copy of the warranty statement, holy crap... !!!!
They cover the cylinder block, cylinder head, valve cover and internals, basically a long block, but do not cover anything in the cooling system, electrical system, fuel system, inlet/exhaust system!!!!!..:shocked:
Gee, its easy to offer a 4 year warranty if it doesnt actually cover anything...

Well ???????????? :shocked: :confused2: said by a Kubota:confused3: owner.

 

[grsthegreat]

[/i][/b]

Well ???????????? :shocked: :confused2: said by a Kubota:confused3: owner.

hehe again Kubotas warranty doesnt cover these items EITHER hehe

 

[Scooby074]

Wallace, based on my experience with Ford warranty, i think you got lucky. Or got a (rare) rep that wanted to go above and beyond.

The 7.3 has a bit of a reputation for eating con rods esp after the 2001-2002 or so design change . Yours isnt the first. Were you running a tuner?

 

[Coyote machine]

I never said YOU said it!
I was stating the facts. Manufactures can not deny or void a warranty due to the use of aftermarket products!
I know this for a fact as I BEAT FORD MOTOR COMPANY! When my F350 7.3 diesel broke a connecting rod at 28k. Ford told me they would not fix the motor under warranty because I had a K&N air filter on it. Said it was cost me 12k for a new motor. Didn't spend a dime and not only did I gent a brand new long block engine, I also got a loaner truck!.
I am not sticking up for anyone here I am just trying to educate everyone when it comes to aftermarket equipment on your tractors.
Just the fact that it was mentioned that the dealer should have told the customer or the customer should demand the dealer buy it back....This is a little far fetched...You need to let the right people know the issues and allow the time to have it rectified.


If anyone has any issue with what you can or can not put on you Kioti.
I would suggest you ask Kioti to send you a list of approved attachments. I would also tell you that if you have any non brand (of your equipment) to check their warranty policy.

I didn't say you said I said it.:confused2: I merely said I did not say it.... Phew!
Anyway, I agree with you, Wallace, that the OP ought to let the right people know, (Kioti selling dealer and Woods); AND allow the time to have the problem rectified. {Probably not fast enough for the OP, I'd guess, due to it being a new tractor/hoe with only 50 hours on it....}
And yes, it's absurd, (my word) to expect anyone to buy back anything at this early stage of seeking resolution.

I will say that it is yet still unclear what manufacturers can/can't do, or try to get away with regarding use of aftermarket items like a loader or hoe. It clearly states, and I believe you confirmed, that Kioti does not have to pay for the use of a non-Kioti brand hoe doing damage to a Kioti tractor. In this particular situation it seems the cause of the damage to the tractor needs to be determined. Then the responsible party, Woods, or the dealer, assuming faulty installation, for instance, will be able to be ascertained. Then, hopefully the OP will not be out any $, and he will have his tractor fixed and returned.

One sticking point remains, for me at least- say it is a faulty install of the hoe that caused the problem. Does the OP ask for a Kioti hoe so he does not chance further problems due to the Woods hoe being a greater risk to his tractor's future repairs, or does he stick with what he bought- even though he was not well informed by his selling dealer?!

So would you sell a customer, without informing them of the possible no- claim policy regarding non- Kioti attachments, or let them find out by reading it later, when nothing could be done? Or would you give them the skinny up front when buying a Bobcat? Not assuming anything here, just asking what a long term dealer like you does in these situations, or does to avoid this kind of possible outcome.

Thanks,

CM

 

[dennis52]

When I took delivery of my Kioti, both the dealer and myself were required to sign a very comprehensive Kioti Australian Distributor warranty registration form in which it is acknowledged that the purchaser has been made aware of the warranty conditions, limitations and exclusions.

The warranty, in this country, does not appear to limit use of non Kioti attachments; under Exclusions it reads"Damage or breakdown caused by the incorrect use of implements or attachments that have not been authorised by Daedong or PFG Australia" ( the national distributor)

Over here, the warranty is only for 2 years but it clearly covers every part of the tractor , except for consumables, wear and tear etc.

 

[Turbys_1700]

I can understand Kioti or any other manufacturers position on this...
They want to see their labeled products on their labeled tractors to increase their profit...
Woods makes good equipment...
I've never had an issue with anything I have ever owned from them...
They are outstanding...
In my opinion, this is all on the dealer...
I am sure that the Woods backhoe was a lower cost alternative than the Kioti labeled backhoe...
The dealer probably made more profit on it also...
The dealer is going to have to go to bat for you with Kioti or make the tractor good...
Things happen...
It is how they are handled by the dealer that makes it either good or bad...

 

[kiotiken]

I am sure that the Woods backhoe was a lower cost alternative than the Kioti labeled backhoe...

I wish:laughing:

The dealer probably made more profit on it also...

You did get that right though!

If this is a good dealer, the OP should never need to know who was held responsible and paid for the repair, he should simply get his brand new tractor back in brand new tractor shape, ASAP. This is why in any thread asking for advice on which tractor to buy that I respond to, my advice is to shop the dealer the same way you shop the tractor.

 

[gilbertmsg]

Have you paid for your tractor in full? Read entire post and believe that something was cast wrong or mounted wrong. Should be fixed under warrenty if you did not cause.

Eddie

 

[IslandTractor]

I just stumbled on to this thread and read the discussion. I have to agree with Rick Wallace: this needs to be worked out between the dealer, Kioti and Woods. There is no evidence that the owner did anything to break the mounting points in the first fifty hours of tractor use and the fact that the mounts are cracked on both sides makes me think the casting is not the issue either. Woods has a long record with the BH90x subframe (I have one too) and I kinda doubt Woods engineering is the problem either. My bet is that it was an improper installation with bolts either too loose or over torqued. It's possible the bolts came loose but at 50hrs that implies poor torque on installation to me. That is something the original dealer needs to discuss with both Kioti and Woods reps. Clearly the poor second dealer has no role or responsibility and if the tractor is not already at the original dealer it needs to get there pronto. It would clearly be in both Kioti and Woods interest to get this fairly resolved so I would assume they would address the issue with the selling dealer in a businesslike manner.

 

[VictorW]

I think Rick Wallace's statements and Island's summary is the direction needed. Go back to the selling dealer because he may have a part in this by his installation methods. Woods needs to be notified that their product may have caused damage to the tractor and let them take their procedures to show it's not their equipment. If in the end the castings are shown to be faulty, then Kioti needs to step up. Nobody really knows yet why the failure occurred. That's the million dollar question to determine who is responsible. This all needs to start at the selling/installing dealer.

 

[PoorMansCat]

[/I][/B]

Well ???????????? :shocked: :confused2: said by a Kubota:confused3: owner.

wow, maybe they DO share more than just the paint!!! lol...

 

[LD1]

Any update on this KAW?????

I dont think you ever clarified what dealer has your tractor? Is it the dealer you bought it from, or another???

 

[Kyle241]

I agree with others that the tractor needs to go back to the original selling dealer. The issue is likely either improper install of possibly something defective as it does happen in all production lines. The selling dealer will hopefully work things out and fix things up to the OP's satisfaction (whatever that might be).

The thing about the dealers though is always an issue with tractors and I don't get the BS. A Kioti dealer is a Kioti dealer and there shouldn't be this, "you didn't buy it from me...blah, blah, blah". Kubota dealers around here do the same and it's such BS that it shocks me they stay in business. I took my Nissan Frontier to a dealer in Virginia for recall and yet bought it up here at my local dealer - no problems there and I wasn't treated any differently. Tractor dealers need to get out of the dark ages of customer service...IMHO. I'm very happy with my new dealer as my old one (closer), didn't provide me with the service I expected so they lost the sale. My new dealer has come to my home servicing - got to like that. :thumbsup:

 

[kiotiken]

The thing about the dealers though is always an issue with tractors and I don't get the BS. A Kioti dealer is a Kioti dealer and there shouldn't be this, "you didn't buy it from me...blah, blah, blah". Kubota dealers around here do the same and it's such BS that it shocks me they stay in business. I took my Nissan Frontier to a dealer in Virginia for recall and yet bought it up here at my local dealer - no problems there and I wasn't treated any differently. Tractor dealers need to get out of the dark ages of customer service...IMHO.

I disagree. In this case, the dealer probably looked at it, talked to Kioti who said no, realized that wouldn't go over very well with the OP (and rightly so) or maybe realized the installation was botched, and didn't want to get in the middle of it, nor should he have.

Generally, dealers of all types will treat their customers better than people who didn't buy from them, and why shouldn't they. If you and I come into a dealer and I bought from that dealer and you didn't, why wouldn't the dealer take care of me first? That's why it's good to find a great dealer, not just a great price, and build a relationship with the dealership.

 

[IslandTractor]

I disagree. In this case, the dealer probably looked at it, talked to Kioti who said no, realized that wouldn't go over very well with the OP (and rightly so) or maybe realized the installation was botched, and didn't want to get in the middle of it, nor should he have.

Generally, dealers of all types will treat their customers better than people who didn't buy from them, and why shouldn't they. If you and I come into a dealer and I bought from that dealer and you didn't, why wouldn't the dealer take care of me first? That's why it's good to find a great dealer, not just a great price, and build a relationship with the dealership.

While I generally agree with Kyle's viewpoint, there are some instances, and this is one, where there is a question of dealer liability for the problem. If improper installation was the cause of the breakage then Kioti would rightfully deny warranty coverage but it would certainly not be the second dealer's responsibility to fix the problem. This issue in this instance still seems to me to require the original dealer to work with the Woods and Kioti reps to fairly evaluate the cause of the problem and then for one of those three to man up and take responsibility for the repair costs.