Big trouble with new Diesel.

jwstewar · Jul 21, 2011

This is one reason why I hate to buy a used and modified truck. You never know what corners someone cut or how they screwed something up. I would never buy a used truck that had been lifted or lowered. So few people do it correctly. Not to say I will never lift my truck, I just won't buy one already. When Mom & Dad were looking to buy a truck back in '04 or '05 we found a nice 2000 Silverado. It had a K&N CAI/filter on it and a couple of other things. I asked for the truck to be returned to stock and have the odometer reprogrammed for the different size tires (It came w/ 245/75R16s and had 265/75R16s w/ is also a factory tire size for this truck), the dealer refused to do anything to it - evening the programming for the odometer (Chrysler not GM dealership). So we walked. Found a nicer looking truck w/ less miles and less money and was stock except it needed new tires. The dealership came down in price and agreed to pay for new tires if Dad installed them (Dad was a tire guy, so he could do that) Guess which one truck they bought?

pilot-werx · Jul 21, 2011

Do you see the warning signs? Run Forest run... If you keep the truck then please do mo come back complaining when something else breaks... Not a matter of if, but when....

powerstroke444e · Jul 21, 2011

:2cents: I have had 6 diesel trucks all 7.3l fords or 5.9l dodges only major issues in 1,194,000 miles have been 2 48re dodge trannies, starter and vacum pump about every 150k, brakes, ujoints and ball joints every 100k NONE in for warranty work or other major issuies

thus the reason I have stuck with these old school setups. I could not imagine how I would handle it if I was in your shoes

and can only bet the dealer wants this finished also.

davygp38 · Jul 22, 2011

Diamondpilot said:
I know you like this truck but don't have blinders. Its just so deep right now I can not believe you have not run. If the wheels are not right what else is not and what will be next.?:confused2:

Chris

Going to see the lawyer today. He is going to deal with the truck from now on.

Diamondpilot · Jul 22, 2011

Smart move.

Chris

powerstroke444e · Jul 22, 2011

:thumbsup:

Diamondpilot said:
Smart move.

Chris

cdaigle430 · Jul 22, 2011

davygp38 said:
Going to see the lawyer today. He is going to deal with the truck from now on.

Right on,
To me it sounds like the stealership sold you a lemon, knowing it was a lemon and passed the bill on to you. I hate stealerships-they rob you of your esteem and dignity.

davygp38 · Jul 23, 2011

I am glad I got a Lawyer. He has sent them a letter listing all the problems with the truck, and all the parts of several laws that apply. he has set a time limit to have the truck ready for my use. He is pretty sure the letter will be enough to get them moving. If it is not then he says we can take care of this in small claims court. He also explained that all my attempts to work with the dealer will really play well with a judge. The Dealer will have the letter on Monday. The cost to the lawyer will be less than $500 even if I have to go to small claims court.

davygp38 · Jul 23, 2011

cdaigle430 said:
Right on,
To me it sounds like the stealership sold you a lemon, knowing it was a lemon and passed the bill on to you. I hate stealerships-they rob you of your esteem and dignity.

You know, you have a point! I had thought about what you said, and I really feel like a dope. I keep saying to my wife "be honest, do I look like an idiot?' Am I that stupid looking that these guys feel they can treat me like crap. They have made me lose my temper in a public place. They act like they are doing me a favor just by talking to me. I get no call backs from them. I wonder if this is just an anomaly, or if many other people are treated this way at dealerships?

tlbuser · Jul 23, 2011

davygp38 said:
They act like they are doing me a favor just by talking to me. I get no call backs from them. I wonder if this is just an anomaly, or if many other people are treated this way at dealerships?

IMO, Standard dealership practices. They treat customers poorly and anything wrong is always someone else's fault.

Interesting how that guy Dargo stays away from all of these type threads.

JB4310 · Jul 23, 2011

At this point if you want, you/ lawyer could probably get them to take back the truck. But didn't you buy that body on your own? not part of the sale from the dealer?

That's the sticky part, I don't see how they would have to reimburse you for any lose there.

Your gonna end up with a flatbed sitting on blocks in your yard til you find another truck. I think that's why this dealer feels they can jerk you around like that, cause you have something to lose as well as them.

At one time I avoided dealers like the plaque, I'm still not completely comfortable with them, but have never been treated that badly.

Obviously if you buy new like I did 3 times in 12 years you have to deal with them. Just make sure you get it all in writing, like with my wife's 99 grand caravan we needed with 3 little kids. To close the deal the finance guy said we would have lifetime oil changes, but after the 4 year loan was up they claimed there was no such thing as lifetime oil changes. Until I produced a copy of a note I made him write on our papers, the guy doesn't even work there anymore but they still change the oil, top all fluids and do a safety check every 3500 miles, 12 years later.
I've never ever had to climb under that car until just recently

JB.

davygp38 · Jul 24, 2011

JB4310 said:
At this point if you want, you/ lawyer could probably get them to take back the truck. But didn't you buy that body on your own? not part of the sale from the dealer?

That's the sticky part, I don't see how they would have to reimburse you for any lose there.

Your gonna end up with a flatbed sitting on blocks in your yard til you find another truck. I think that's why this dealer feels they can jerk you around like that, cause you have something to lose as well as them.

At one time I avoided dealers like the plaque, I'm still not completely comfortable with them, but have never been treated that badly.

Obviously if you buy new like I did 3 times in 12 years you have to deal with them. Just make sure you get it all in writing, like with my wife's 99 grand caravan we needed with 3 little kids. To close the deal the finance guy said we would have lifetime oil changes, but after the 4 year loan was up they claimed there was no such thing as lifetime oil changes. Until I produced a copy of a note I made him write on our papers, the guy doesn't even work there anymore but they still change the oil, top all fluids and do a safety check every 3500 miles, 12 years later.
I've never ever had to climb under that car until just recently

JB.

The flat bed was part of the deal. It is in the original sale agreement. in fact the check to pay for the flat bed is from the dealership. the only thing I did was drive the truck to the truck center to have the bed installed. Hook line and sinker, ain't in it!

JB4310 · Jul 24, 2011

davygp38 said:
The flat bed was part of the deal. It is in the original sale agreement. in fact the check to pay for the flat bed is from the dealership. the only thing I did was drive the truck to the truck center to have the bed installed. Hook line and sinker, ain't in it!

Well that's better for you for sure, I'm sure they will say that the body was a special order that can't be returned, but since they paid for it, it's would be theirs if you reversed this deal.

Good luck, keep us informed.

JB

davygp38 · Jul 26, 2011

Stopped by the dealership yesterday, to inform them of the letter they would be getting from my lawyer, and to try to get them to work something out. The service manager confirmed he told management that the truck needs new wheels, and tires. He showed me a price he got for six wheels, and tires $2750.00 16x6.5. The sales manager has authorized $900 towards the price of the wheels, and tires. The service manager confided to me that the dealership only made $1400 off the sale of the truck, Before tires, and wheels, they have $1900 (their cost) in parts and labor for other issues. That does not include what they spent to have the wheels balanced, and an alignment done. I am starting to think that the dealership would like me to walk away and take a refund, so they could resell the truck and get some of the money back. Am I being paranoid?

xtn · Jul 26, 2011

The service manager confided in you? Ha! Service managers are not normally privy to the details of the dealership's sales transactions. And dealerships are very good at not giving out any info that they don't want you to have, or that isn't calculated to work in their favor. I'm not saying that they carefully revealed a bit of false data in a way that would make you feel sympathetic, but that could easily be the case.

It is irrelevant anyway. Concern yourself only with your side of the transaction and your goal of coming away from this mess fairly whole, whether that is with the truck or without.

xtn

Diamondpilot · Jul 26, 2011

davygp38 said:
Stopped by the dealership yesterday, to inform them of the letter they would be getting from my lawyer, and to try to get them to work something out. The service manager confirmed he told management that the truck needs new wheels, and tires. He showed me a price he got for six wheels, and tires $2750.00 16x6.5. The sales manager has authorized $900 towards the price of the wheels, and tires. The service manager confided to me that the dealership only made $1400 off the sale of the truck, Before tires, and wheels, they have $1900 (their cost) in parts and labor for other issues. That does not include what they spent to have the wheels balanced, and an alignment done. I am starting to think that the dealership would like me to walk away and take a refund, so they could resell the truck and get some of the money back. Am I being paranoid?

How much money they made is not your problem. I would have let them keep that truck right then and there and taken my refund and a cab ride home.

Chris

downslope · Jul 26, 2011

davygp38 said:
Stopped by the dealership yesterday, to inform them of the letter they would be getting from my lawyer, and to try to get them to work something out. The service manager confirmed he told management that the truck needs new wheels, and tires. He showed me a price he got for six wheels, and tires $2750.00 16x6.5. The sales manager has authorized $900 towards the price of the wheels, and tires. The service manager confided to me that the dealership only made $1400 off the sale of the truck, Before tires, and wheels, they have $1900 (their cost) in parts and labor for other issues. That does not include what they spent to have the wheels balanced, and an alignment done. I am starting to think that the dealership would like me to walk away and take a refund, so they could resell the truck and get some of the money back. Am I being paranoid?

I think you have to step back a little and let the lawyer handle it since you've gotten him involved.. Earlier you said "Going to see the lawyer today. He is going to deal with the truck from now on", yet you still went down to the dealer and advised them a letter was coming. Sometimes lawyers don't always do things as quick as they say, suppose the letter takes several days.

If I were in your shoes I'd do what some of the others are suggesting and just try to have the lawyer get my money back and walk away, there are always other trucks to be had.

Like Chris said, If the wheels are not right, what next?? Not much has been mentioned about the former life of this truck, like what was it used for, why the 19.5 wheels, was it overloaded with feed and fertilizer, used for heavy towing, coffee truck idling all day, etc.
Like they say in Brooklyn, just Fuhgeddaboutit.

tlbuser · Jul 26, 2011

davygp38 said:
He showed me a price he got for six wheels, and tires $2750.00 16x6.5. The sales manager has authorized $900 towards the price of the wheels, and tires. The service manager confided to me that the dealership only made $1400 off the sale of the truck, Before tires, and wheels, they have $1900 (their cost) in parts and labor for other issues. That does not include what they spent to have the wheels balanced, and an alignment done. I am starting to think that the dealership would like me to walk away and take a refund, so they could resell the truck and get some of the money back. Am I being paranoid?

What a load of crap. Bait and switch, showing a bill for full retail. Odds are, they are shopping around for a set of take-offs. Probably 6 steel's and covers which they'll claim was original per the VIN. They are buying time and nothing else at the moment.

Since you enlisted a lawyer though, it is time to step back and wait.

beppington · Jul 26, 2011

They are very likely trying to cut every corner they can to wrap this deal up with you. I would never trust whatever they end up doing to that truck. You must get out of this deal & let it be their problem & theirs alone.

Haoleguy · Jul 26, 2011

Like others have said I would stand back and let your lawyer do the work. At this point getting your money back is looking like the best option. My concern is that the dealer most likely has their own attorney(s) looking at this situation and have hatched a plan to salvage the situation for themselves. Get advice from your attorney on what your involvement should be. Good luck with this.....Gary