BIG problem with a NEW Cub yanmar! anyone else?

spoolintruck · Mar 30, 2010

Anyone have any problems with theirs? I have a very big problem with my NEW Sc2450 (14 hrs) and am wondering if anyone else has had any issues? I have been in contact with corporate and they are less then helpful.. I dont want to say more, cause i am hoping they will buy it back! If they tell me to go to **** i will tell share my experience in detail! until then the bad pub is the only thing i have over them!

7254t · Mar 31, 2010

Whats the problem? How can we share if we dont know what is going on! Whats the dealer say? Until then how can we express our problems.

jnelson · Mar 31, 2010

In fairness to CC have they had a reasonable opportunity to correct whatever your problem is? Don't spoil their desire to correct the issue by making threats before giving them a chance. I can imagine your frustration at having serious problems with only a few hours on the machine, but stuff does happen. The factory service channel moves slowly at times but it can (and does) come through for many if not most owners.

Has your dealer been helpful for you? Is the dealer engaged on your behalf with the factory? If the dealer is short-circuiting communication with the factory that could contribute to not finding a solution to your problem. Most dealers are and want to be helpful. If you think about it the dealer has more interest in your long term satisfaction than the factory does since he is local and the one that has the most to gain or lose. Sometimes the dealer ends up stuck in the middle on issues but I think most of the time the dealer sits on the customer side of the fence.

I'm sure you don't intend to send the wrong message here, but your post sounds like saying "I have this bucket of stuff that I am going to dump on you if I don't get my way". That approach may work against you in getting what you want.

Again, I can understand how aggravating a serious problem on a new (and very expensive) tractor might be. I'm fortunate that I have only had minor (and mostly solvable) issues with my CC tractor. I'm just saying that you need to give people ample opportunity to make it right for you before you burn bridges by dropping threats on them.

I hope everything works out well for you regardless of what the final solution is. I don't know how many tractors you have or do own, but I know how much I have enjoyed mine and hopefully you will be able to say the same down the road. Good luck and keep us posted!

JN

VinceSMTA · Mar 31, 2010

I'm hoping Cub Cadet does not buy my Sc2400 back, over 200 hours and the only thing done to it was an oil change. If he's been in contact with "corporate" and they don't want to help, I can only imagine operator error? I am lucky because I am 100% sure that I would not have to fight Cub Cadet if a problem ever did occur because my dealer would do that for me...I should know, I owned a 5234 sub-compact. I guess more info may help to change my mind, until then.

spoolintruck · Mar 31, 2010

I am going to give them a couple days to respond to me via phone then i will tell the whole story.. I will tell you this though, i have never been treated like this by Chevrolet or Ford..

VinceSMTA · Mar 31, 2010

Again, where is the dealer in all of this? Maybe they don't think its a warranty issue? If it is warranty and they will not help you then I would be a little upset with them as well.

Baucom · Mar 31, 2010

IME Cub Cadet corporate is slow, but they do come through. Your best bet, if it's a legitimate issue with the machine is for you and/or your dealer to get in touch with your territory rep.

MUD&GRASS · Mar 31, 2010

HAVE TO WONDER ???? 14 hours and a very big problem on a tractor to which yours is the first negative anything i have ever read about a cub/yanmar
just wondering something happen with a first fluid change ?
a weld break ???
jumping on the factory because of a setup issue with the dealer ???
you don't mention the dealer just the factory so wondering if that is where the issue lies and you are working the factory to put preasure on the dealer??
having worked retail since before dirt was popular and seeing a post with this much smoke, just have to wonder how much of it is a legit prob with cub/yanmar, the dealer or the cust :smiley_aafz:

scoutcub · Apr 1, 2010

I'm curious as to why you won't "say more", because you want them to buy it back?? That doesn't make sense to me. If it's a legitimate issue the the machine (being a newly introduced machine) then I would think it would benefit all SC2450 owners to hear about it. It's that bad that you want them to buy it back, versus fixing the issue or replacing it??
This is the FIRST issue I've seen with the CCYanmars, and they've been out for 2 years now. Perhaps you got a lemon, happens with any manufacturer.
I would think since it's covered under warranty it shouldn't be an issue, return to the dealer and get it fixed?
I do know this, if you step into the ring with customer service and start swinging before the bell rings, you're probably not gonna win the fight....
Good luck getting it resolved, looking forward to more details.