Best contact for new kioti issues
- Thread starter tn60a
- Start date
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wagne223
Platinum Member
Can you elaborate on "Dealer is dragging his feet "?
Have you spoken to the owner or general manager of the dealer?
Try to find out if they have duplicated your issues, and what is the status of the resolution.
For example they may be waiting for parts or additional service information from Kioti.
If the GM/owner is not responsive to you, my next step would be calling Kioti customer service directly.
Now for my unsolicited advice.......Keep all conversations professional and on point. It is easy and understandable to be angry at the situation, however venting on the people that can solve the problem does not help.
You can do your venting here, with us.
Also document all conversations. Date, time, name, and what was said.
When you have time I would (as I'm sure others would also) like to hear of the issues your having.
YLee Kioti
Platinum Member
1- Major issues. What are they in detail?
2- Dragging feet-exactly what does that mean?
3- What have you done to help facilitate a solution?
A detailed summary of all phone, written and personal interactions should be captured to protect you and the dealer.
A calm professional demeanor will go a long way to keep a long term dealer/owner relationship once this is resolved.
So keep us posted, lots of wisdom nd seasoned folks here that can help.
MinnesotaEric
Super Member
While being friendly and understanding, ask the dealer for your territory reps contact info. The feedback when I popped into my dealer's open house this last spring is that Kioti, not the dealer, was really dragging their feet to approve warranty repairs, and that their territory rep was soon to be replaced—which they were hopeful would go a long way to resolve warranty isses that made them, the dealer, look incompetent.
jeff9366
Super Star Member
- Joined
- Jan 14, 2011
- Messages
- 12,777
- Tractor
- Kubota Tractor Loader L3560 HST+ ~~~~~~~~~~~~~ 3,700 pounds bare tractor, 5,400 pounds operating weight, 37 horsepower
Did you purchase your tractor from the dealer from who you are seeking repairs?
New tractor owners often feel all problems are warranty issues but in the world of tractors this is not reality.
Dealers are reluctant to commence repairs on tractors where the customer feels warranty should pay but the dealer knows from experience the tractor builder may not reimburse the dealer for repair outlay.
New tractor owners often feel all problems are warranty issues but in the world of tractors this is not reality.
Dealers are reluctant to commence repairs on tractors where the customer feels warranty should pay but the dealer knows from experience the tractor builder may not reimburse the dealer for repair outlay.
majorwager
Veteran Member
- Joined
- Oct 10, 2017
- Messages
- 1,062
- Location
- western new york
- Tractor
- kubota mx 5100 IH 484 ford 1620 lull 844b
Xxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Some program enactments take years to implement, some are more publicity than substance.
Jeffy, a dealer must be able to ascertain if a fix is warranty related, ____Immediately. !!!! Many dealers of less popular brands are current or former trailer dealers, converted to tractor dealers.
Problem w/ replacing a dealer, is who is on a waiting list? If no one steps forward, less popular brands seem to feel that a crappy dealer is better than NO area representation. They can work w/ the deficient dealer toward improvement. But does this philosophy actually work?
Possible reason why kioti US presence over many years, still has them at 3% market share or less. ?
There is much consternation and projections concerning what WILL go wrong w/ RK tractors and HAS NOT but here we have an established brand w/ demonstrative issues.
The philosophy at the top corporate echelons dictates the results at the dealer/consumer level.
Some program enactments take years to implement, some are more publicity than substance.
Jeffy, a dealer must be able to ascertain if a fix is warranty related, ____Immediately. !!!! Many dealers of less popular brands are current or former trailer dealers, converted to tractor dealers.
Problem w/ replacing a dealer, is who is on a waiting list? If no one steps forward, less popular brands seem to feel that a crappy dealer is better than NO area representation. They can work w/ the deficient dealer toward improvement. But does this philosophy actually work?
Possible reason why kioti US presence over many years, still has them at 3% market share or less. ?
There is much consternation and projections concerning what WILL go wrong w/ RK tractors and HAS NOT but here we have an established brand w/ demonstrative issues.
The philosophy at the top corporate echelons dictates the results at the dealer/consumer level.
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wagne223
Platinum Member
Diggin It
Super Star Member
If I were a manufacturer's rep and found a dealer neglecting customers that way, they would not be a dealer much longer.
UpstateSC_Papi
Platinum Member
Having just battled an issue on our new 4010 for a year, I can honestly say our dealer was outstanding but the Kioti support has led us to where if we ever buy again, it most likely will not be Kioti. Not only in the lack of any attempt to make us, the customer, happy but in the way they force the dealer network to "try this, try that, replace this, replace that, didn't work?, replace it again..." and when the issue was finally resolved, out dealer is told "yeah, we've seen that on several units recently". WHAT?!?! Dealer is aggravated, we are aggravated. Wife's phone calls to Kioti were not so pleasant unfortunately. 4 solids hours out of it this past weekend so all is well. Howling again!