Applied for job...

[cqaigy2]

Good luck at your new job!

I never left a job to make the owners sorry, but i did, to make me happy, be it conditions or money or both. I have on occasion, contracted out to previous employers at a large increase in pay. That made me happy and helped them out of a bind and that made them happy.

 

[Arc weld]

When I have to get back to customers, I want to get back to them ASAP! The job I applied for actually mentioned getting back to customers within 2 hours. 2 hours I can live with. Sometimes it takes a little longer but to be the norm is not acceptable. Keeping the customer waiting is good way to lose them in my opinion.

 

[jaotguy]

one solution is to call them back within the 2 hours " still working on it for you sir .... just waiting on XXXXXX and we haven't forgotten " not what they want to hear, but they know you are still on it ....

 

[PhysAssist]

Best of luck to you Arc!

I'm getting ready to start looking too, even though I just got back to work in March after 10 months out with my knee infection.

While I was out, they changed from paper records being scanned in, to using 2 different software systems, one of which still generates the paper record that you still have to scan back in.

Because of the way the systems are set up (no electronic transfer of information) you have to essentially double enter everything.

Unsurprising the end result is having to try to do twice the work in the same amount of time, and because we're only human it adds another set of possibilities for error due to the double entry.

The company doesn't care though because all of us who are having to do twice the work are salaried, and they haven't been sued yet for any errors (good thing we're all responsbile professionals and triple check to make sure that no errors creep in.)

Anyway, best of luck to you, we're all rooting for you, just like we are for Shield with his "Helpful Neighbor".

When I have to get back to customers, I want to get back to them ASAP! The job I applied for actually mentioned getting back to customers within 2 hours. 2 hours I can live with. Sometimes it takes a little longer but to be the norm is not acceptable. Keeping the customer waiting is good way to lose them in my opinion.

 

[Arc weld]

If I thought an answer was coming and/or I had an idea when it was coming, then calling back would make sense. Calling back and saying you have nothing might irritate the customer. It depends a lot on the specific customer too. If they're pretty understanding, then it's good to give an update. If they expect you to have every product under the sun within a moments notice and you can't get it soon enough(for them), calling them to tell them might get you an ear-full.

 

[jaotguy]

there's the sign of a professional .... knowing which customer wants the call back ( proof they are important ) and which ones not to ( don't care about excuses ) ... all part of the learning curve ... :laughing:

 

[Gary Fowler]

You know what peeves me more than anything? It is the sales guy stopping in the middle of my transaction to answer a phone and spend 5 minutes talking to a potential customer while ignoring one standing right in front of him. Stores should have phones answered by someone doing only that and put the phone customer on hold rather than the in store customer, but sadly, most of them are like teenagers with a text message. They cant wait to pick up the phone.

The only thing worse is the clerk or salesperson on a personal call and ignoring you standing at the register and just keeps on talking and talking. I have many times just thrown my purchases on the counter and walked out all the time telling the person how inept they are and should be fired.

 

[newbury]

If I thought an answer was coming and/or I had an idea when it was coming, then calling back would make sense. Calling back and saying you have nothing might irritate the customer. It depends a lot on the specific customer too. If they're pretty understanding, then it's good to give an update. If they expect you to have every product under the sun within a moments notice and you can't get it soon enough(for them), calling them to tell them might get you an ear-full.

I think asking if they want a call back, regardless of status, would be appropriate.

You know what peeves me more than anything? It is the sales guy stopping in the middle of my transaction to answer a phone and spend 5 minutes talking to a potential customer while ignoring one standing right in front of him. Stores should have phones answered by someone doing only that and put the phone customer on hold rather than the in store customer, but sadly, most of them are like teenagers with a text message. They cant wait to pick up the phone.

The only thing worse is the clerk or salesperson on a personal call and ignoring you standing at the register and just keeps on talking and talking. I have many times just thrown my purchases on the counter and walked out all the time telling the person how inept they are and should be fired.

What's even worse is listening to them leave a long voicemail to YOU while you are standing there, not recognizing it is you who just walked up. I started to wonder who had the same exact situation I had.

 

[Arc weld]

Of course a paying customer right in front of you should always take precedence over everything else, unless the building is on fire. If you were on the phone when the person walked in is a little different but you should acknowledge them and try to get to them in less than a minute. I probably could have worded it better but calling a customer back when you have no idea when you can get an answer will sometimes p-them off worse than if you wait till you have an answer. It's a no win situation. A lot of times, you're relying on someone else to get the answer you need. What's worse is giving the customers information/order to the salesman handling that account and that person not doing anything with it. Then being on the order desk, you get the call from the irate customer upset nothing was done with their order. It's really bad when it's your supervisor dropping the ball and it's not an uncommon occurrence. :banghead: Another problem is other people answering the phone if the order desk is busy but not picking up the phone until after it rings half a dozen times or more. After 3 rings, the order desk is probably busy.:duh:

I was a little peeved today. They hired a new guy for the order desk a few weeks ago that doesn't have any welding experience. I come in this morning and he say's that he's going to a welding show with the supervisor. Then the girl who also works the order desk say's she's going to the show in the afternoon. Real nice of management to have asked if I wanted to go.:irked: I'm basically alone on the order desk for 1 1/2 hours. I did have some help from the girl helping us with the new computer system. She even suggested she could stay helping at the order desk so I could attend the show but... it was too late. The new guy comes back from the show about 12:30 and asks if he can take his lunch then. I'm already late for my normal lunch break and said no, I'm already late for mine! I don't mind filling in or staying a little late when needed but really, you spent all morning at a welding show, that I don't get to attend, and come back and want your lunch break the minute you walk in the door. I like him but he's always the first one out the door at 5. He used to leave 5 minutes early everyday until he was set up on the time clock. I don't think that makes a very good impression for a new employee. We had a couple late customers yesterday and he just left at 5. I didn't get out till 5:35 making sure the orders were completed. Then today, he leaves 5 minutes early again because he has to go pick up some lawn furniture. WTF:anyone:

 

[deerseeker001]

Good luck with Job hunt.