Anyone with experience with Kioti Customer Service??

   / Anyone with experience with Kioti Customer Service?? #11  
I was polite, persistent and patient. I kept emphasizing that I just wanted my tractor to be up to standard. I was insistent that the original incompetent dealer NOT fix it and they are covering it under warranty thru the local dealer. At first they said it wasn't covered under warranty because it was the dealers fault and so it was up to him to make it right. He was willing but I don't trust him. I only let people burn me once.

Understandable. Sounds like your experience with Kioti customer service was similar to mine, quite satisfactory. Their initial response makes sense, there's nothing wrong with the product they built so the dealer responsible for causing the issues should fix it. I like how they considered your concerns and agreed to step up to the plate, that's good customer service IMO. I'm sure they'll have a few words with the original dealer.
 
   / Anyone with experience with Kioti Customer Service?? #12  
Want to let us know who the dealer is? Having just purchased a Kioti I want to (need to) know if I need to be on high alert.
 
   / Anyone with experience with Kioti Customer Service?? #13  
Want to let us know who the dealer is? Having just purchased a Kioti I want to (need to) know if I need to be on high alert.
By PM only please... Otherwise it will be removed as it would constitute a "dealer problem discussion".
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Thanks

Aaron Z
 
   / Anyone with experience with Kioti Customer Service??
  • Thread Starter
#14  
Want to let us know who the dealer is? Having just purchased a Kioti I want to (need to) know if I need to be on high alert.

You need to be on high alert. I hope you like your dealer, and it had better be the one you bought from.

3 weeks with out my machine, and looks like it will be at least one more.:mur:
 
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   / Anyone with experience with Kioti Customer Service?? #15  
You need to be on high alert because the Regional Rep, Tom, is not customer oriented. He's behind his dealers and, it appears, not cooperative with the home office. I hope you like your dealer, and it had better be the one you bought from.

3 weeks with out my machine, and looks like it will be at least one more.:mur:

You might want to read the post above your regarding what is restricted by TBN policy, especially when expressing your own personal opinion about people like regional reps for tractor companies, and how you see their interaction with their home office. Companies have begun to take consumers to court over 'bad reviews' of their products on the net, and they mean business, and have the resourses to inflict serious pain. AND, TBN doesn't allow dealer or brand name bashing, so it's a double edged sword. Seems to me your Kioti tractor is being fixed, so if I were in your shoes I'd be real cautious about any insinuation or otherwise negative implications about how they've handled you and your tractor. JMHO
 
   / Anyone with experience with Kioti Customer Service?? #16  
Can anyone actually speak with a Kioti Tech rather that Mellisa from customer service. I was told I couldn't unless I'm a dealer.
 
 
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