2022 Z970R

[cantbeatadeere]

I purchased a zero turn after about a year of looking, comparing and talking to landscapers. well, I pulled the trigger on a 970R with tweels, floatation seat, 60" side discharge. first start up after setting a day or two it will fill my garage with a heavy white oil smelling smoke, has 4.8 hrs on it and to be frank I don't want a brand new mower that has been torn down. my question is what exactly is the "John Deere promise"??? and has any one used it .......I want to know before I contact the dealer so my ducks are in a row to speak.

 

[beenthere]

And you have not spoken to your dealer about it yet? Don't know what "ducks in a row" has to do with speaking right away with your dealer. Something we should know?

 

[Yander]

Sorry to hear about your issues.. I would just call the dealer before you stress over it. Could be something simple, could be gas. My guess is whatever it is, they've seen it before.

 

[cantbeatadeere]

Sorry to hear about your issues.. I would just call the dealer before you stress over it. Could be something simple, could be gas. My guess is whatever it is, they've seen it before.

Thanks Yander....going to get a video on start up so they can see how bad it is. some friends came over to see it - started it up and the look on their faces - well it wasn't a good showing! my cousin bought three of them brand new and has not had this issue...I just do not want a new machine that's been worked on- never the same in my experience.

 

[cantbeatadeere]

And you have not spoken to your dealer about it yet? Don't know what "ducks in a row" has to do with speaking right away with your dealer. Something we should know?

Ducks in a row is an expression used by people with knowledge how the world works. I am not walking into a dealership without a good handle on what steps I can take to resolve this- hence - "ducks in a row"